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DoubleTree by Hilton Rochester / Mayo Clinic Area

1,023 reviews
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Traveller (50)
Room & Suite (56)
Dining (8)
Overview
  • Excellent71%
  • Very good21%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3.5 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Rochester / Mayo Clinic Area
Special Offer: Double Points, Every Stay
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Reviews (1,023)Write a Review
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703
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All reviewsdouble treethe executive loungepescara restaurantmichael smithcookiesmayo clinicgreat hotelbell staffcivic centercar servicecomfortable roomseasy accessconvenient locationstarbucksmnvaletconference
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1 - 5 of 1,012 reviews
Reviewed 1 week ago

First time to the hotel, and I guess I'd return. I did find the elevators seemed to take forever for the height of this building. Also, my digital key just refused to work in the pool and fitness room entry...worked fine at my room door.More

Thank Dan A
Response from Elly S, Front Office Manager at DoubleTree by Hilton Rochester / Mayo Clinic AreaResponded 6 days ago

Thank you for taking the time to tell us about your stay. I do want to apologize about the elevators and the digital key. Within the last few days, we have been testing the digital to work out the kinks as you mentioned above. We...More

Hotel's Favourite
Reviewed 4 weeks ago via mobile

We stayed 1/14, 1/15 checking out 1/16. The room was comfortable and clean as was the hotel and public areas. The hotel is conveniently located to Mayo Clinic thru skywalks and pedestrian subways. The staff was very helpful and when our stay was shortened because...More

1  Thank Scrap97
Response from DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic AreaResponded 4 weeks ago

Dear Scrap97: Thank you very much for giving our hotel a try during your time at the Mayo Clinic. We are so happy to hear that we will be your first choice in lodging when you return and that you will recommend us to others...More

Reviewed 1 week ago

As Hilton Honors customers we were given a spacious standard and very clean room, two free bottles of water, and sunrise view. Ideal downtown location with skyway to shopping and restaurants. The hotel has it's own restaurant as well. The standout of this property is...More

Thank Dayna D
Response from DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic AreaResponded 5 days ago

Dear Dayna D: Thank you very much for taking the time to post your comments about your stay with us. We are very happy to hear that you enjoyed your time at the hotel. We look forward to having you back again son. Deb Knox,...More

Reviewed 2 weeks ago via mobile

We stayed here with our kids over a weekend. Nice hotel, rooms were very nice and comfortable. Staff was great. Parking is expensive, kind of confusing and a very tight lot. Pool was old and dark. Nothing great about it. Only 2 jets on the...More

Thank kwhalen13
Response from DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic AreaResponded 2 weeks ago

Dear kwhalen13: Thank you and your kids for choosing to stay with us over the weekend. I am glad that overall you enjoyed the hotel. I am sorry about the City parking ramp. If you return to our hotel, I would recommend valet parking for...More

Reviewed 2 weeks ago

Location is easy access to all that Mayo Clinic has to offer, which is what draws most of the visitors to Rochester. The staff is very nice and attentive and the rooms are very clean and pretty much what you’d expect. The gym has been...More

Thank Sheldon Z
Response from DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic AreaResponded 2 weeks ago

Dear Sheldon Z: Thank you very much for staying with us during your time at the Mayo Clinic. We are very glad to hear that you enjoyed the hotel and it's amenities, the fitness center and restaurant. We hope that you will choose to stay...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Self-Serve Laundry
Conference Facilities
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$170 - US$341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Rochester
#2 Romantic Hotel in Rochester
#3 Family Hotel in Rochester
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$170 - US$341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Rochester
#2 Romantic Hotel in Rochester
#3 Family Hotel in Rochester
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (56)
Dining (8)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Theloaders93
29 August 2017|
AnswerShow all 3 answers
Response from DebKnox | Property representative |
Hi ~ We have replaced all of the "soft" goods in the guestrooms this year. Items such as desk, soft chair, desk chair, etc. The carpet in the guestrooms has all been replaced this year except for 9 rooms (we will be done... More
0
Votes
Judi D
18 August 2016|
AnswerShow all 4 answers
Response from DebKnox | Property representative |
Hi ~ Yes, we do have wheelchairs available at the hotel. Just ask the bellman or the front desk upon arrival and we will make sure that you have one available to you. If you would like us to make a note in your reservation... More
0
Votes
hopefulsavvytraveler
23 December 2015|
AnswerShow all 8 answers
Response from MTC120 | Reviewed this property |
No, there is not complimentary breakfast. But there is a nice restaurant in the lobby.
0
Votes
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12
Room Tips
"We always request a quiet room, away from elevators and ice machines. They noted that and followed through."
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"Consider a room at the back or a higher floor if road noise bothers you"
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"Ask for a room facing Mayo not Civic Center."
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"dont go here"
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