We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Made reservations for two nights, thankfully we were able to move out after our first night.
Room: the room was worn and dirty. Two of the four burners did not work. The plug in the bathtub was also broken. The mattresses need to be replaced....More
We had a larger room but the quality was average. It looked like they had tried to do some updates but they were not done very well. The price of the hotel is also to expensive for the quality. Not very well kept. The staff...More
We normally stay downtown but the prices were ridiculous that evening some reason so we picked this hotel based on price. The rooms were clean but the kitchens were sparsely furnished. The bed was very comfortable. The pool had a water park so it would...More
Stayed at this location in September for trip to Mayo. The room was very basic, and it is easy to tell this is Marriot's lower end chain. Room was clean, and spacious. Just not the nicest furnishings in the world. Biggest complaint was main door...More
Three stars is a push for this hotel. The place is not well kept and the rooms were not up to par. The furniture even had odors and the carpet is worn. We check in late afternoon and staff on duty were not very Helpful....More
2 Thank hcrtex
Response from TownePlace_Mgmt, Front Office Manager at TownePlace Suites RochesterResponded 19 September 2017
We appreciate the time you have taken to give us your feedback. We apologize about the issues you encountered during your stay. We understand how important it is to maintain the quality of our property, and unfortunately we have not met your expectations during your...More