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This was our first over-night stay and we were booked in one of the many balcony suites at a very reasonable price. The room was indeed spacious and did have a gas fireplace. The furniture however is rustic, the carpeting worn, the patio door would...More
Response from Nicole G, Manager at Seven Clans Casino, Hotel & Indoor Waterpark, Thief River FallsResponded 4 weeks ago
Thank you for your recent review of our property. Many of the items you addressed within your review are currently being assessed and addressed. With our entire hotel renovation, we will be offering our guests the use of many different amenities that you...More
I don’t even know where to start. It was such a bad experience we had right from the time we walked through the doors. Took us 2 hours waiting in the lobby way after room was supposed to be ready and then they said didn’t...More
Thank Chris S
Response from Nicole G, General Manager at Seven Clans Casino, Hotel & Indoor Waterpark, Thief River FallsResponded 17 April 2018
Dear Chris S,
While we appreciate your candid review, it is important to share that as an organization we absolutely do care. We care so much that we have listened to our guests feedback and are currently in the midst of a complete hotel renovation....More
We took advantage of the Good Neighbour deal of $39.95 per night because we are Canadian. With a hunting or fishing license or status card the price drops to $34.95. They give you $7 for free on your players club card to spend in the...More
Have not been for 5 months and there are many changes. They are renovating all the
rooms. It looks like they are gutting the rooms and the pictures show them completely doing a new design.. I kind of liked the rustic look but this is...More
customer service was unprofessional and rude. I was called and asked if i would like to have a block rate given to our group but Iwas then charged for the full rate. I was only given the lower rate after I complained about being charged...More
Response from Minnesota218 | Reviewed this property |
I stayed back in October. the staff was ok. but not going out of their way to be nice. the lifeguards don't pay attention to whats going on. the room was ok. the bathroom didn't lock and it smelled really bad but that's... More
I stayed back in October. the staff was ok. but not going out of their way to be nice. the lifeguards don't pay attention to whats going on. the room was ok. the bathroom didn't lock and it smelled really bad but that's cause I got stuck in a smoking room. last time I stayed in non smoking and had no problems with the room.