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Holiday Inn Express New Albany

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92 Reviews from our TripAdvisor Community

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Showing 91: English reviews
Baton Rouge, Louisiana
Reviewed 1 week ago

We hurriedly checked in on Sunday afternoon without any problem. Monday thru Thursday mornings coffee was available by 5AM, and breakfast was ready by 6AM. Every request we made was promptly met by capable and courteous staff. This is our seventh year to stay at this facility, and we look forward to coming back next year.

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Helpful?
Thank Thomas R
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thanks for your loyalty! We appreciate the kind review and your continued patronage. Can't wait to see you next year.

Reviewed 2 weeks ago via mobile

Upon arriving, the lobby looked very nice, and the staff was very friendly. I was so disappointed when I got to my room. The room smelled horribly and the carpet was filthy. I went back down to the front desk and asked for another room. The girl at the desk was very apologetic, she gave me another room. The new...

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Helpful?
Thank shabby c
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

We strive to provide each guest with exemplary service and accommodations. We are concerned by the quality you experienced as these issues mentioned are certainly not our standard. If you would reach out to discuss your experience further, we would appreciate the opportunity to make it right, and make a better impression upon your return to the area.

Daytona Beach, United States
Reviewed 4 weeks ago

Upon check-in, we realized the customer service here was amazing. It was a welcome change from the everyday "not my job" attitude you get in so many places. The rooms were spotless, every employee greeted you with a warm smile and a good morning. There was one employee in particular, Michelle, who had fantastic customer service skills when we checked...

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Helpful?
Thank Timothy G
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Michelle is an exemplary team member and we're so glad she made an impression. We are encouraged by your kind words, and thankful for the time you took to write such a thorough review. We hope to see you the next time you're in town - safe travels!

Rogers, Arkansas
Reviewed 17 October 2016

Everything was perfect, the pool was fun and the breakfast was delicious. The room smelled like smoke but we didnt know we could get a non smoking room. Didnt really bother us much though. Just needed a place to rest.

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Helpful?
Thank Menali6
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

"Everything was perfect" - can't get much better than that! Thanks for the kind review. Safe travels - we can't wait to see you again.

Reviewed 17 October 2016 via mobile

It isn't my first time in this facility but besides the door frames are getting more and more paint on it nothing changed. Hotel is right of the highway and close to some shops and food locations, staff so far was friendly and helpful, lobby is clean and nice decorated, breakfast is free and a simple HIE standard, so do...

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Helpful?
Thank Juan Carlos M
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you for taking the time to leave such thorough feedback - we can only improve based on what our guests are saying. The value for your money should definitely be matched in service and we regret that we fell short this visit. We hope we can make it up to you the next time you're in town. We will...

Birmingham, Alabama
Reviewed 17 September 2016

We stayed here for the Ole Miss game, had 2 nights reserved. The first night I woke up thinking there were things crawling in my legs then about 4:30 AM I had a bug crawling across my face. I grabbed it and through it across the room. I went to the front desk and told them what happened, they were...

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Helpful?
1Thank smsalabama23
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

We take these concerns very seriously and immediately called our pest management company to investigate. There were no signs of bed begs found in the room, and upon inspection of the photo you posted, our expert identified the bug as a beetle commonly brought in with foot traffic. We are a popular destination for guests who like to bring their...

Thomson
Reviewed 3 September 2016

We stayed in this hotel the first night of our two week road trip to the Grand Canyon. The personnel here was very friendly and helpful. The desk clerk on duty gave us a list of places where we might grab a bite for supper. It is an older facility, so the rooms were a bit of a throw-back in...

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Helpful?
Thank Nan T
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thanks for the kind review! We're glad your journey started off on the right foot. We hope the rest of your road trip is just as pleasant - safe travels!

Worthing, United Kingdom
Reviewed 25 July 2016

This is a great place to stay for a stopover. It has everything you need and was very clean. Sondra the receptionist was super helpful for two tired and confused Englishmen. She gave us great tips for things to see and do.

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Helpful?
Thank Wrappo
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

We are so happy to have Sondra on our team. She's full of all kinds of useful information and so friendly! Thanks for stopping by and safe travels!

Atlanta, Georgia
Reviewed 20 June 2016

From the outside, the hotel seems nice. Employees were nice and breakfast was good. However, the carpet in the room was disgustingly riddled with stains. The bathroom ceiling and shower head had mold. Not what I expect fro Holiday Inn Express.

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Helpful?
3Thank mannyg61
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

We're glad you enjoyed our breakfast, though we regret that we fell short of your expectations in your room. We have been shampooing the carpets and are hoping to replace them by the end of the year. Safe travels!

Saint Amant
Reviewed 17 May 2016 via mobile

While visiting family in area, I booked 3 rooms for 1 night. All three rooms smelled like stale smoke. It was late so we didn't bother calling desk. Rooms were clean and beds very comfortable. Breakfast was typical but good and attendant kept stocked. The only issue I had was that they charged me $25 per room. A week later...

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Helpful?
Thank Jonathan A
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Hi Jonathon, I'm sorry the refund has taken longer than expected. Charges are always immediate, but refunds take longer to process for some banks. I'm glad we got to touch base about the issue and you'll see the refund soon! Safe travels, and we hope you visit again soon! April S General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express New Albany. Minutes from downtown New Albany, travelers appreciate how our atmosphere makes comfort and convenience a top priority. This three story, interior corridor hotel features 75 guestrooms (5 two room suites), fitness center, business center, an outdoor pool and the new Express Start Hot Breakfast Bar. Only 32 miles from Tupelo Regional Airport and 80 miles from Memphis International Airport. We are located off Highway 78 (exit 61) the main artery between Tupelo, MS and Memphis, TN. Visit New Albany, MS and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express New Albany

Address: 300 State Highway 30 W, New Albany, MS 38652-2401
Region: United States > Mississippi > New Albany
Price Range: £61 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express New Albany 2.5*
Number of rooms: 49
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Also Known As:
Holiday Inn Express New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express New Albany staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Breakfast tip: The cinnamon rolls are great--just don't count calories!”
 of 5 bubbles J9020QRthomasr, 29 Nov 2016 | Read review
“We stayed in room 214, it was very quiet but I am sure they are all very nice.”
 of 5 bubbles 774timothyg, 5 Nov 2016 | Read review
“It may be quieter to have a room on the back side of the hotel, however, ours was on the front it was fine.”
 of 5 bubbles 573nant, 3 Sep 2016 | Read review
“Down the hall from the main desk is nice and quiet.”
 of 5 bubbles BarbM246, 29 Aug 2015 | Read review
“Try to avoid rooms on the first floor-noise from parking lot can be an issue.”
 of 5 bubbles eeplebneesta, 25 May 2015 | Read review
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