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Hilton Garden Inn Memphis Southaven

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Hilton Garden Inn Memphis Southaven
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480 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Memphis Southaven
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Showing 473: English reviews
Atlanta, Georgia
Reviewed 5 January 2016

We stayed at the Southhaven Hilton Garden Inn on Jan 2 prior to attending Liberty Bowl. We accomplished the online check in and everything worked fine. We had a king room on the 3rd floor. Bed was great and the room was clean. The bathroom was small but clean and had all the amenities we needed. We did eat breakfast...

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Thank colt07
Nashville, Arkansas
Reviewed 5 January 2016 via mobile

I stayed here January 1-3, 2016. Hotel was not clean and the hotel was understaffed and the front desk was rude. I was told repeatedly that since I had booked through Hotel.com that they couldn't help me with any problem. Room not ready at 3:30 and at 5:30 I go I non smoking room and I smoking room. Not what...

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Thank Kathy R
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review

I am so sorry that you had this experience. I assure you that this is not our normal by any means. The New Years Weekend was a sellout status weekend. You can read our other reviews and see that while we occasionally miss the mark it is not frequent. I will have a group meeting with my staff and use...

Little Rock
Reviewed 3 January 2016

Last minute booking ... only stayed one night but it was a peaceful and money well spent night. Tucked away in the middle of a retail area this was a gem. Close to the interstate, restaurants, Target & Walmart. Looks like the lobby was recently remodeled and very nicely done. Could get crowded if busy as it's really small but...

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1Thank Tracy D
Columbia, Missouri
Reviewed 30 December 2015

On our trip back home in Missouri from Alabama, an impending inclement storm made us wisely consider a stop to rest for the evening in Southaven, Mississippi. Though it was late in the evening, we were greeted with a fantastic smile by Teresa Jones who sought to our checking in and needs very quickly. The room was large with a...

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Thank Kieran1515
Reviewed 26 December 2015 via mobile

I arrived around 10 and computers were down but I got my room and Great service, the room was very clean and spacious, the only thing needed is more choices at suit shop. You have to pay for breakfast so I didn't try it.

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Thank Kyle B
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review

Very glad to hear from you. Thank you for your patience with us during the power outage. If you have a preference of items in the sweet Shop? (pantry) and stay frequently, let us know and we will check to see if we can stock that item. Our full service restaurant is completely staffed to include a professional chef. We...

Saint Peters
Reviewed 25 December 2015

I didn't like the location, the service was off, and I didn't feel comfortable at breakfast. We thought it strange that complimentary coffee and drinks available in the lobby. In the morning, the housekeepers stripped all the beds and placed all the piles in the hallway. I have never seen this in a Hilton Garden Inn. Literally had to wade...

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Thank barkus1968
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review

I am sorry that our property did not live up to your expectations. Complimentary coffee and a fresh Cold drink station is a standard at all HGI properties. I see that your stay was on the day after Christmas and on a Saturday. I will certainly address the Saturday housekeeping crew about the laundry in the hall. Our House keepers...

Smithville, United States
Reviewed 21 December 2015

We have been staying at the Hotel for a few years. This is by far our Hotel of choice when traveling to the area to visit family. The Hotel has always been clean and the staff has always been very pleasant and helpful.

Review collected in partnership with Hilton Garden Inn
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Thank Johnny S
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review

So glad you stay with us when you are in the area. It is very nice to see your comments on our hotel. We work hard at being the best in the industry and hope our staff always reflects that attitude. Hope to see you again soon. Happy holidays to you and your loved ones.

Effie, Louisiana
Reviewed 14 December 2015

Quick, easy check-in, nice staff. Rooms were clean and well appointed. Didn't really have a chance to dine at the hotel, but based on everything else, I'm sure the standards there were the same. Convenient to outlet mall and numerous restaurants. Perfect location in every way.

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Thank Karen W
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review

So nice to hear from you. We have been blessed with a great location and many nice community features. Thank you for sharing this information with our future guest. Hope to see you again soon. Until then many safe journeys to you.

New Orleans, United States
Reviewed 6 December 2015

The Hilton Garden Inn in Towne Center is an excellent place to stay. The customer service was impeccable. The location is excellent as it is located in Towne Center with plenty of shopping and restaurants. My husband and I very much enjoyed our stay.

Review collected in partnership with Hilton Garden Inn
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Thank Karen D
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review

I am so glad that your experience confirms that our guest enjoy their stay at this hotel. Of course we are not perfect, but we are always striving to improve the areas that need it and hope to hear nice reviews like you have just shared with us and other potential guest. So nice to see your positive input. Hope...

North Carolina
Reviewed 30 November 2015

Clean rooms, wonderful staff, had a group there and all were very satisfied with their stay! they offered airport service with their van, and this was on time and a great value. The breakfast's are made to order and the food was wonderful and the service was spot on. Would consider going back to this hotel for anytime we are...

Review collected in partnership with Hilton Garden Inn
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Thank TravelArunk
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review

If I had a perfect review written about my property and staff this would be it. We thank you for sharing your experience with the public. This goes a long way for us. More importantly than that is the fact that I hear from the guest if we are at the level of hospitality that we are striving to offer...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room

Additional Information about Hilton Garden Inn Memphis Southaven

Address: 6671 Towne Center Loop, Southaven, MS 38671-8101
Region: United States > Mississippi > Southaven
Price Range: £93 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Memphis Southaven 3*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Priceline and Booking.com so you can book your Hilton Garden Inn Memphis Southaven reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Memphis Southaven Hotel Southaven
Hilton Garden Inn Southaven
Hilton Southaven
Southaven Hilton
Hotel Style:
#1 Business Hotel in Southaven
#3 Family Hotel in Southaven
#4 Romantic Hotel in Southaven
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Memphis Southaven staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Memphis Southaven staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To floor East side.”
 of 5 bubbles soccerfan2, 15 Nov 2016 | Read review
“Stay on back side of hotel”
 of 5 bubbles colt07, 5 Jan 2016 | Read review
“Wake up early and leave your room if you want it cleaned.”
 of 5 bubbles Hazel007_12, 29 Oct 2015 | Read review
“Call in advance to ensure you aren't given a disgusting smoking room. Didn't even know smoking rooms existed anymore!”
 of 5 bubbles claudia7, 13 Oct 2015 | Read review
“Back side of the building is more private”
 of 5 bubbles LeRainDrop, 13 Sep 2015 | Read review
5 of 5