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Holiday Inn Columbia East

259 reviews
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Traveller (22)
Room & Suite (27)
Dining (4)
Overview
  • Excellent53%
  • Very good28%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.0 Star Hotel
All hotel details
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Reviews (259)Write a Review
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129
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All reviewsfront deskbreakfast vouchershotel restaurantthe king size bednewer hotelminute drivegreat staynice hoteleast sidein townoff the highwayhotel staffthe young ladygas stationchecking instaff was friendlylong drive
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11 - 15 of 257 reviews
Reviewed 4 October 2017

When I arrived no one was at the check in desk. A sign indicated, away helping other guests. However, I saw the clerk in the bar area talking to other hotel employees. He saw me waiting but did not respond. However, once the front desk...More

Thank peace198
Response from Melony R, Manager at Holiday Inn Columbia EastResponded 5 October 2017

Peace198, Thank you for your feedback regarding your recent stay with us. It sounds like there was a lack of customer service during your check in experience! I will be looking into this and addressing it with both the manager of the department and the...More

Reviewed 4 October 2017 via mobile

We had an excellent stay once again! We did have to wait a bit to check in to our room but the staff was accommodating and did let us know that the managers were all up cleaning rooms as well. Our room was clean and...More

Thank Jennifer S
Response from Melony R, Manager at Holiday Inn Columbia EastResponded 5 October 2017

Jennifer, Thank you so much for your feedback about your recent stay! I love that you enjoyed your stay with us so much and keep coming back, we do appreciate our regulars! We would love to host you again!

Reviewed 3 October 2017

We had two rooms reserved on a home football weekend for an event other than football. WE arrived for checkin at about 4 only to fins our rooms not ready...they were not ready to about 7pm. We were promised some club points for the delay...More

Thank pvball2001
Response from Melony R, Manager at Holiday Inn Columbia EastResponded 5 October 2017

Mizzou89, Thank you for providing us with feedback regarding your stay with us. I am so sorry to hear about the issues you experienced at check in and with the housekeeping staff. Our manager on duty was our AGM, and he was working in the...More

Reviewed 1 October 2017 via mobile

Paid $150 for a $87 dollar room because a stupid football game was in town. We were in town for a wedding, not a football game. I hate price gouging for events. There was not a lot of vacancies in town so decided on this...More

Thank joy r
Response from Melony R, Manager at Holiday Inn Columbia EastResponded 5 October 2017

Joy, Thank you so much for your review! I understand that the pricing is a bit high in town during football games, we do adjust our rates based on market flow and availability. I will look into the issue with the shower in the ADA...More

Reviewed 18 September 2017

This hotel looks brand new from the outside, but oddly seems worn once you settle in. Only one operating elevator on the last day, sweltering business center room, shower/bath was evidently leaking (damp carpet), and uneven floor outside of elevator that I tripped on all...More

Thank rpbobo
Response from Melony R, General Manager at Holiday Inn Columbia EastResponded 20 September 2017

Rpbobo, Thank you for taking the time to provide me with feedback regarding your recent stay with us! It sounds like we dropped the ball when it came to housekeeping procedures. I am very sorry your room was not serviced, and I also apologize about...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Airport Transportation
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$106 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Columbia
#8 Business Hotel in Columbia
#8 Family Hotel in Columbia
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$106 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Columbia
#8 Business Hotel in Columbia
#8 Family Hotel in Columbia
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (22)
Room & Suite (27)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
travelingfool66
23 September 2015|
Answer
Response from Marissa F | Property representative |
As a full service Holiday Inn we have an on-site restaurant, Kem's, that serves a sit-down breakfast off the menu. However, we do have certain rates that include a breakfast voucher, usually good for two adults. I'd... More
0
Votes
Room Tips
"Even near the elevator was still quiet."
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"We had two rooms on the fifth floor and had no issues with environment or amenities."
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"Skip the light and noise pollution and stay here. Hotel is only two miles from the heart of Columbia."
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"The view from the 5th floor was awesome."
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