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I received a text message that my room was ready at about 8 am, which was a nice surprise considering that the checkout time is 3 pm. My second-floor room was spacious, clean, and airy. The room came with a sofa, coffee table, and refrigerator....More
stay away from this hotel! and do not trust what they are telling you, because after that your card will get charge and charge
This hotel full of layers charging money when they said they are will not, Manager just hang up on you, the...More
Thank Janna M
Response from STLCC, General Manager at Courtyard by Marriott St. Louis Creve CoeurResponded 2 days ago
My apologies for any confusion regarding Marriott's 48 hour cancellation policy. I seem to recall you hanging up on me..... My apologies for the confusion.
The Courtyard was packed when we arrived. There was an issue with our reservation and the staff resolved it quickly and kindly.
The staff is exceptionally friendly and helpful.
Our room was very clean and the beds were comfortable.
The exercise room had several treadmills...More
1 Thank mep3211
Response from STLCC, Manager at Courtyard by Marriott St. Louis Creve CoeurResponded 12 March 2018
We were delighted to have been your chosen hotel during your recent stay at the Courtyard St.Louis Creve Coeur.
We appreciate and thank you for your business and your feedback.Your comments have been shared with the appropriate hotel team.
We were happy to...More
A short weekend trip. This hotel is very clean. All of the staff were friendly and welcoming. There is a nice back sliding glass door with a window with morning sun light. We had a good stay. It is close to the arch (about 13...More
The very main reason I stay at this hotel is because my office is located directly next door (City Place complex) and it takes 42 seconds to walk to my office. If it were not for that, I would pass on this hotel.
Thank Will S
Response from STLCC, Manager at Courtyard by Marriott St. Louis Creve CoeurResponded 18 February 2018
Thank you for choosing to stay at the Courtyard St.Louis Creve Coeur and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More