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InterContinental Kansas City at the Plaza

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InterContinental Kansas City at the Plaza
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1,432 Reviews from our TripAdvisor Community

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Reviewed 2 days ago NEW

Had an awesome Valentine getaway weekend! The hotel location made it easy to get to all the activities we had planned. The hotel staff was extremely helpful & the two gentlemen at breakfast were especially fun. We were able to check out the lounge & enjoyed delicious food during the cocktail hour. Our room was very clean, spacious & had...

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Helpful?
Thank TSlush
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear TSlush, Thank you for staying with us on Valentine's Day and for sharing your feedback on TripAdvisor. The necessary components for a great hotel experience are a clean & spacious room with friendly service in a highly desirable location such as the Plaza that offers many options to everyone. With the hotel's significant renovation, which is in the final...

Reviewed 3 days ago NEWvia mobile

Despite not being told that the hotel was under construction/renovations when booking, we had a very positive experience. Our room was fully renovated and absolutely beautiful. The staff provided exceptional service, as always, and was very accommodating.

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Helpful?
Thank Kara H
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Kara H, Thank you for staying with us and for sharing your experience on Trip Advisor. Your comments of a very positive experience and your enjoyment of the newly renovated guestroom is great to see. Please know your comments about our staff providing exceptional service will be shared with the entire team. Please stay with us again the next...

Reviewed 4 days ago NEWvia mobile

I have stayed at this hotel for decades, including under prior ownership. Until my most recent stay, it was always exceptional. One would think a total renovation would only make it better, right? Wrong. The hotel recently renovated its lobby and all its rooms. The job feels and, most importantly, looks in my opinion rushed. I have attached pictures of...

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Helpful?
Thank D C
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear D C, Thank you for sharing your thoughts. It was a surprise to read your review as the feedback is very different from other comments received from many guests. It would be greatly appreciated if you would contact me at dbreckenridge@kansascityic.com. This will provide the opportunity for me to personally apologize and learn your room number so immediate corrective...

Metuchen, New Jersey
Reviewed 5 days ago NEW

I really appreciated the location of this hotel. It's in a very nice area close to shopping and cafes. When I wanted to get some gifts for kids, the toy store was less than 5 minutes away by foot. It was like being downtown, but without noise and crazy traffic. I have only good things to say about personnel of...

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Helpful?
Thank ashdown4
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear ashdown4, Thank you for your comprehensive review and thoughtful feedback. For a traveler, enjoying a clean & spacious room along with friendly & flexible service in a location convenient to so many shopping & dining options is a good recipe for a great hotel experience. Your comments will be shared with our team. Please do accept my apologies for...

Tallahassee, Florida
Reviewed 1 week ago NEW

This hotel would have been all around excellent except that at the time of my stay, there was construction (renovation) going on and I was not able to see the lobby or dine at the restaurant. I must say I got some much needed exercise getting to my room as it took two separate elevator rides and a fairly long...

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Helpful?
Thank Lawrence G
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Lawrence G, Thanks for staying with us and we certainly appreciate your feedback. Your comments will be shared with Craig later today. I know he'll be gratified to learn how much you enjoyed his service. He always finds the right ways to make the InterContinental Concierge Experience special through personalized service and value adds. We're also happy you enjoyed...

imcalchemist
Reviewed 1 week ago

The staff did everything possible to make our stay wonderful, even with all the construction throughout the hotel. Our housekeeper was so nice, Melanie Riley our concierge was amazing. Don, another concierge, was delightful. Even when there was a problem with the AC, no worries, maintenance was there immediately. We would have preferred not to be in a construction zone,...

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Helpful?
Thank imcalchemist
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Imcalchemist, Thank you for your feedback and for letting us know our team made your stay wonderful as improvements are being made to most all areas of the hotel. The renovations are nearing completion and guest feedback about the new look in the guestrooms and lobby have been overwhelmingly positive. We'll be sure to share your comments with Melanie,...

Atlanta, Georgia
Reviewed 1 week ago

I stayed at your hotel recently. I want to tell you that your facility is beautiful. I appreciate the update that is being done at the present moment. I had the most excelent experience in customer service on your concierge level. The concierge Melanie was so awesome. She is so attentive and just so friendly personality. I stepped into the...

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Helpful?
Thank brucemac2017
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear brucemac2017, Thank you for choosing the InterContinental Kansas City and for sharing your experience on TripAdvisor. We appreciate your kind words about the hotel being beautiful. The renovation of all guestrooms, the lobby, restaurant and bar is nearing completion and guest feedback about the new decor has been extremely positive. Melanie and our entire concierge team go to great...

Atlanta, Georgia
Reviewed 2 weeks ago

The team does such a great job here. They really go out of their way to take great care of you. Head Concierge Melanie will absolutely spoil you! She's worth the visit alone. Don't miss out on Desserts with Don in the evening. He's quite the entertainer.

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Helpful?
Thank pfaletti
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear pfaletti, Thank you for staying again at the InterContinental Kansas City, and for sharing your feedback on TripAdvisor. Your comments were shared with Melanie this morning and they brought a big smile to her face. We'll let Donyel know you mentioned him in your review later today. Both Melanie and Donyel do a great job of really elevating the...

London, United Kingdom
Reviewed 2 weeks ago

My company was involved in a key event at this hotel, and I can't say enough about the level of service; specifically from "Preston" and "Sunny". Extremely attentive, and treated my minor issues/needs like I was the only person in the hotel. Because of that level of service, I know where I'll be staying every time I'm in town, hands...

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Helpful?
Thank johnmdeane
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear johnmdeane, Thank you for choosing the InterContinental Kansas City and for sharing your experience on TripAdvisor. Your comments about Preston and Sunny were shared with them this morning, along with our recognition for providing you a level of service that will prompt you to stay with us again the next time you are in town. We'll look forward to...

Nebraska City, Nebraska
Reviewed 3 weeks ago

We always enjoy staying at the high end IHG properties. This property is undergoing a $16 million renovation. We were the first to stay in our room post renovation. While the accommodations were spacious and the décor tasteful, we found a number of "oopses" that make it appear the renovation crew is rushing to finish. Poor sheetrock work, brown paint...

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Helpful?
1Thank wendy S
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear wendy S, We're happy you liked the spacious guestroom and our friendly staff. Guest feedback on the hotel's new look has been overwhelming positive and it's great to learn you also liked the new decor. It's always gratifying to hear from a guest that their stay was pleasant! Guestrooms on the 5th floor were returned to service one day...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
The Oak Room
The Oak Room
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Region: United States > Missouri > Kansas City
Price Range: £158 - £275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Business Hotel in Kansas City
#12 Family Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travellers.
24 questions
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Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a plaza view, it was beautiful during the day & especially the evening.”
 of 5 bubbles TSlush, 28 Mar 2017 | Read review
“The concierge level is certainly worth the extra money.”
 of 5 bubbles LawrenceG859, 23 Mar 2017 | Read review
“Concierge level, 10 and 11, with a view of the Plaza.”
 of 5 bubbles imcalchemist, 22 Mar 2017 | Read review
“All I can say is ask for he concierge level because the service is excellent.”
 of 5 bubbles brucemac2017, 21 Mar 2017 | Read review
“Hotel is accessible to stores, restaurants & shops”
 of 5 bubbles evac671, 27 Feb 2017 | Read review
5 of 5