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InterContinental Kansas City at the Plaza

Traveller (369)
Room & Suite (216)
Dining (17)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Luxury and elegance amidst Kansas City's finest in shopping and dining, the InterContinental Kansas City at the Country Club Plaza is the destination for leisure and business travel. The hotel completed a very extensive renovation in March 2017, giving a contemporary feel to a landmark hotel in Kansas City's premier location for shopping, dining, and entertainment.
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Property amenities
Fitness Centre with Gym / Workout Room
Pool
Room service
Restaurant
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Park View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
96Great for walkers
Grade: 96 out of 100
97Restaurantswithin 0.75 miles
15Attractionswithin 0.75 miles
1,854Reviews
471Photos
30Q+A
100Room tips
Traveller rating
  • 1,038
  • 420
  • 187
  • 125
  • 84
Time of year
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  • English
Popular mentions
We booked two rooms. One was an hour late being ready and neither room had a working mini fridge. Hotel staff were not helpful at all in getting this issue remedied. Overall the room was beautiful and clean.
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Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 3 days ago
Dear meganschuster, Thank you for your feedback. We’re glad you enjoyed the beautiful guestroom and found it to be very clean. Please do accept my apologies for your room not being ready at the 4 pm check-in time. We always make every effort to ensure they are, and it is rare when they are not. I would appreciate the opportunity to learn more details about your stay with us as we are a bit confused. From researching all previous reservations under your last name, the only reservation we saw was from March 1, 2019, and the room was provided at 1 pm. The best way to reach me is dbreckenridge@kansascityic.com. I hope you will contact me so we may better understand your experience. Sincerely, Don Breckenridge General Manager
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Being a seasoned traveler over the last 25 years, Craig Walter on the concierge floor is one of the best in the country. He was extremely helpful in planning our evening of finding some good jazz locations and he secured us a great reservation for dinner. Craig is the epitome
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Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 4 days ago
Dear stfhny27, Thank you for sharing details of your recent experience at the InterContinental Kansas City on TripAdvisor. We always value and appreciate a 5-star rating. Your comments will be relayed to Craig. Indeed, he is the consummate professional. The level of personalized service he provides is consistently referenced by guests. There are a lot of things that go into making an hotel stay a great guest experience, but at the end of the day, it’s the service that makes the biggest difference. Please stay with us again the next time you are in the area. It will be our pleasure to welcome you back! Sincerely, Don Breckenridge General Manager
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My husband and I stayed at the Intercontinental for a work trip with his company. Every night, we had large dinner events at the hotel, and the service each night was exceptional. One bartender in particular, Mafutari O’Neal made us feel especially at home by remembering our
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Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 5 days ago
Dear Christina C, Thank you for letting us know you had a great stay at the InterContinental Kansas City during your husband’s recent business meetings. We’ll be sure to let our culinary and banquet staff know how much you enjoyed the quality of the food and service, and I know Mafutari will be excited when she sees your comments. It’s great to hear you will be back. We’ll all look forward to that time! Sincerely, Don Breckenridge General Manager
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My first experience at the InterContinental was overwhelmingly positive, however this last time was dim. We went out for drinks and then wanted to come back to the hotel bar and listen to the music, however the bartender was exceedingly rude. She was saying negative things about
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Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 5 days ago
Dear rtaff2, Thank you for staying with us for the second time. Obviously, we regret that the experience did not live up to your expectations based on your first visit. It is extremely unusual to receive feedback about our staff being anything less than very friendly, accommodating and professional. This is the expectation we have of ourselves and of each of our associates. I would appreciate you contacting me directly at dbreckenridge@kansascityic.com. This will allow me to personally apologize and obtain more details so we may follow-up internally. Sincerely, Don Breckenridge General Manager
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I checked in very late on a Sunday night/Monday morning as I was having heating problems in my condo. I was greeted by Chris the night manager and Justin the bellman who could not have been nicer to me. My room was perfectly appointed with more than I expected. The coffee tea
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Response from Don B, General Manager at InterContinental Kansas City at the Plaza
Responded 2 weeks ago
Dear Mary P, Thank you for choosing the InterContinental Kansas City, and for sharing your experience on TripAdvisor. We hope the heating issue in your condo has been resolved. We’ll be sure to let Chris, Justin and our In-Room Dining team know how much you enjoyed their service. The beds really are very comfortable and it’s hard to get a great night’s sleep without blackout drapes. We’re glad you slept like a baby! The over-sized mirrors in the restrooms were added during the recent renovation. Our female travelers love all the lighting, and we frequently hear that guests like the fact the mirrors do not fog up. One of our many extra touches is offering In-Room dining 24/7. It’s a great amenity! We look forward to your next visit. Perhaps you can stop by and enjoy the live music featured in the Oak Bar nightly Monday thru Saturday. Sincerely, Don Breckenridge General Manager
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Room interior
Plaza view from balcony
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12345644
No, we took a taxi.
0 votes
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Is this the former location of the Ritz Carlton?
Yes this location is the original Ritz
0 votes
This hotel showed up under pet friendly hotels. Are animals allowed?
Yes this place is very pet friendly
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How much is thanksgiving buffet if you stay there
I'm sorry I don't know, stayed in June. Suggest you contact hotel directly.
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Any smoking rooms?
I am not sure, but if you have a room with a balcony you can smoke out there
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123456
"View of the plaza is very nice"
"We were on the 4th floor. It was quiet."
"Stay in the tower, not the 6 story attached building or you might have a long walk to everywhere."
"Rooms were very hot even with temp set to 60 degrees. I slept with the window cracked and it worked for the two nights."
"Dont give these people your debit card. If you do watch it for months afterwards."
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12345620
PRICE RANGE
US$170 - US$294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental kansas city at the plaza hotel kansas citykansas city intercontinentalfairmont hotel kansas city
LOCATION
United StatesMissouriKansas City
NUMBER OF ROOMS
371
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