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InterContinental Kansas City at the Plaza

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InterContinental Kansas City at the Plaza
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1,446 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Kansas City at the Plaza
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Showing 1,433: English reviews
Reviewed 13 February 2016 via mobile

Ben Parks provided absolutely fantastic service and is an asset to the hotel. He and the hotel have provided excellent service and the hotel offers such beautiful views of the plaza and downtown Kansas City. I highly recommend this hotel in your travels, easy walking to the plaza!

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Helpful?
Thank Jason R
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hello, Jason! Thank you for choosing the InterContinental Kansas City at the Plaza and for sharing your experience on TripAdvisor. We always appreciate a 5-star rating! Ben does do a wonderful job in the Oak Bar. He'll be very happy to learn how much you appreciated his service. It was nice of you to recommend the hotel to other travelers,...

Saint Louis, Missouri
Reviewed 13 February 2016

I recently stayed at the Intercontinental Kansas City (plaza hotel) and again had an AMAZING experience. Upon arrival, you are greeted by a very attentive doorman/valet attendant. Not only did he help us with our things, but his attitude was positive and welcoming. We then checked into our room and noticed that we were not in the room requested. Nevada...

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Helpful?
Thank Jenny B
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, Jenny B! Reading your comments was a great way to begin the day. Thank you for staying at the InterContinental Kansas City once again, and for sharing your experience on TripAdvisor. We appreciate the 5-star rating! Your feedback will be shared with our entire team, and we'll certainly thank everyone for making your experience an amazing one, especially...

Yankton, South Dakota
Reviewed 11 February 2016

Stayed here the night prior to a business meeting. I have to say that this is the most dirty, rundown "upscale" hotel I've ever stayed in. The public areas are nice. The staff was polite and accommodating. However, my room was a hole. My bathroom had clearly not been cleaned. There were scum rings on the counter, toothpaste residue in...

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1Thank JodyMK
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear JodyMK, We are very happy you found our staff to be very polite and accommodating, and the public areas nice. Please do accept my apologies for the cleanliness issues in your guestroom. Along with the safety of our guests and staff, the cleanliness of our hotel is of the utmost importance and is always a focal point of our...

Reviewed 9 February 2016 via mobile

Really enjoyed staying here the service in the concierge was awesome Ruben and Don are great they took care of our whole group all the family and kids got to play around take advantage of the great views of the plaza great central location for all the shopping and food destinations in the entire Kansas City area

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Helpful?
Thank Max K
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good Morning, Max K! The InterContinental Concierge Experience is unlike any offered in this area. Thank you for letting us know you felt it was awesome! Our concierge team specializes in providing a very personalized level of service and hospitality. This, combined with all the food and beverage items served complimentary in the 11th floor Concierge's Lounge, is a great...

Beaumont, Texas
Reviewed 8 February 2016

The Intercontinental Kansas City at the Plaza has been our home away from home for visits to Kansas City over the last 5 years. The rooms are spacious and comfortable. Staying on the Concierge Floor with views of the Plaza is a treat. The real success of the hotel is directly related to staff. Nevada at the front desk provides...

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1Thank Traveler1948_10
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Traveler1948_10, Thank you for your loyalty to the hotel over the course of the last five years! We appreciate your kind words about the hotel and the service provided by our staff. It's all about service, and always will be. In January, the hotel's guest service score was the highest of any InterContinental hotel in the United States. It...

Reviewed 7 February 2016 via mobile

My husband and I came to KC for a weekend getaway and booked a room here. We travel a lot and have keen "hotel antennae!" The stellar service began at check in and continued throughout the weekend. Eating in the Oakroom is a must... Such a beautiful , serene setting and the wait staff is so attentive and kind. With...

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1Thank pksitrips
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hello pksitrips! We're thankful you and your husband selected the InterContinental Kansas City for your recent weekend getaway! Thank you for sharing your experience on TripAdvisor and awarding the hotel a 5-star rating! Our goal every day is to provide a level of service our guests expect when staying at a 4-diamond hotel. We're very glad you felt the service...

Nashville, Tennessee
Reviewed 6 February 2016

A HUGE thank you to Jesse, Nevada, and Craig for making my stay at the Intercontinental a night to remember. They went above and beyond my expectations. I cannot wait to come back and stay again. The room was perfect- great view, beautiful decor, comfortable bed, spacious room, very clean, and quiet.

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Thank jenifer s
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hi jenifer! Thank you for letting us know our team exceeded your expectations during your recent stay at the InterContinental Kansas City! It was nice of you to share your kind words on TripAdvisor and we obviously appreciate the 5-star rating! Your comments have been shared with Jesse, Nevada and Craig. They each do a great job delivering a high...

Reviewed 5 February 2016 via mobile

We decided to plan a weekend trip at this hotel last minute and were definitely not disappointed! Such a beautiful hotel, very lean and within walking distance of the Country Club Plaza. Definitely recommend staying concierge, Craig Walter is absolutely wonderful and made our stay and overall experience 110% better

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Thank Megan W
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good Morning, Megan! Thank you for choosing the InterContinental Kansas City at the Plaza for your last minute weekend trip! We appreciate you sharing your feedback on TripAdvisor and awarding the hotel a 5-star rating! Our team strives every day to make the InterContinental Concierge Experience a unique experience through the delivery of personalized service. We'll be sure to let...

Sacramento, California
Reviewed 1 February 2016

Business travel is never fun but when the service is great it lessens the pain. I have to say that the entire staff at the InterContinental is amazing. I ordered room service so many times that Anna knew I liked dressing on the side. Ben Parks in the bar remembered my order and my name and greeted me as I...

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Thank Janice B
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good Morning, Janice B! Thank you for sharing your experience at the InterContinental Kansas City on Trip Advisor. We appreciate the 5-star rating! Service is everything, and our goal every day is is to get to know our guests and learn about their preferences so we are able to provide a level of personalized service that makes them feel at...

Chicago, Illinois
Reviewed 31 January 2016

We have stayed her around 10-12 times over the years (ritz carlton, fairmont) and this time we have to knock it. First of all the service and the staff is exceptional, they go so far out of their way to take care of you that it's kinda of like they are trying to make up for the state of the...

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Thank eric j
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear eric j, Thank you for your feedback. Please know we appreciate your loyalty to the hotel over the years! We're very glad you found the service and our staff to be exceptional! The hotel just completed a renovation of our meeting space and it looks amazing! We are currently planning a renovation of all guestrooms, which is expected to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
The Oak Room
The Oak Room
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Region: United States > Missouri > Kansas City
Price Range: £158 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#3 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Business Hotel in Kansas City
#12 Family Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travellers.
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Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with Plaza view.”
notme2017, 19 Apr 2017 | Read review
“1 bedroom suite was great”
KarynLilly, 11 Apr 2017 | Read review
“Area used to be nice but now a bit ghetto-ish”
michael6396, 8 Apr 2017 | Read review
“Concierge floor facing the Plaza”
wdouglass, 2 Apr 2017 | Read review
“ask for the north view, into the plaza mall”
vbroto, 31 Mar 2017 | Read review
5 of 5