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Holiday Inn Express Hotel & Suites Kansas City Sports Complex

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Traveller (18)
Room & Suite (196)
Pool & Beach (22)
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Overview
  • Excellent35%
  • Very good26%
  • Average19%
  • Poor10%
  • Terrible10%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (135)
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All reviewsroom was cleanstarlight theaterfront desk staffbreakfast choicesstay there againbreakfast areathe staff was friendly and helpfulhiegamecerealballparkmoconcert
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1 - 5 of 135 reviews
Reviewed 2 weeks ago via mobile

Customer service was terrible. They did not try to accommodate any of my preferences. I can go stay at a cheap hotel if I want crappy service. Didn’t expect that from a Holiday Inn. When I tried to talk to management, I was blown off....More

Thank Rachel S
Response from Pamela H, General Manager at Holiday Inn Express Hotel & Suites Kansas City Sports ComplexResponded 1 week ago

Thank you Rachel, for your comments. I would like to discuss your experience, please reach out to me at the hotel. 816-997-9444. Thank you and enjoy your day.

Hotel's Favourite
Reviewed 14 August 2017

When we arrived, there was a problem with the room we were assigned so they immediately moved us to another room. Our keys stopped working within a couple of hours (on the 2nd room) and the staff immediately responded to this and worked on the...More

Thank KSV-FL
Reviewed 3 weeks ago

This was the worst hotel I have ever stayed at!!! I had an uninvited guest show up and harass me. Pamela, the general manager, kicked me and my family out. She was so unprofessional. She told one of my family members waiting quietly and patiently...More

Thank Renee P
Response from Pamela H, General Manager at Holiday Inn Express Hotel & Suites Kansas City Sports ComplexResponded 2 weeks ago

Thank you for your review. I would like to discuss your matter personally. Please reach out to me directly at the hotel, 816-997-9444. Thank you, Pamela

Reviewed 26 January 2018 via mobile

We stayed here and enjoyed our stay.The rooms were clean and the bed was comfortable.The staff was friendly and helpful.The parking is plentiful.The breakfast was awesome,lots of choices.Would definitely stay here again.

Thank David S
Reviewed 20 August 2017 via mobile

Even though this a difficult property to access, HIEx should capitalize on their proximity to the stadium and theatre areas with a shuttle, even if an extra charge. The quality of stay was certainly not worth the $$$ charged due to access, loud rooms, and...More

1  Thank Mark W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports ComplexResponded 17 September 2017

Dear Mark W, Thank you for taking the time to write a review about your stay with us. We would like to apologize for not living up to your expectations regarding our rooms, breakfast selection and location. Reviews like yours are very valuable as they...More

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Best Value Properties in Kansas City, MO
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Breakfast Available
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Indoor pool
Hot Tub
Heated pool
Details
Price range
US$99 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$99 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (18)
Room & Suite (196)
Pool & Beach (22)
Dining (21)
Amenities (12)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
nonfatcatz
15 June 2016|
AnswerShow all 3 answers
Response from Marty F | Reviewed this property |
Don't know..... Call the hotel and ask.
0
Votes
monarn1
3 April 2016|
Answer
Response from Marty F | Reviewed this property |
Hmmmm..... I don't think so. Call them directly at 816-997-9444 and ask.
0
Votes
irishvortex
28 September 2014|
AnswerShow all 2 answers
Response from Pamela H | Property representative |
Although we do not have a dedicated shuttle, we have relationships with private taxi operators and they do provide transportation to and from the stadiums. Thank you - Pamela H
0
Votes
Room Tips
"This hotel does not even deserve a 1 in service. ty negative to start"
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"The third floor was very nice, quiet and we had a good view of a wooded area."
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"Our room was quiet & roomy- not too far from the lobby; breakfast was great for a hotel breakfast buffet."
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"If you like to watch TV in bed, do not get a ground floor room as the TV's are far from the beds. Rooms..."
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