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Customer service was terrible. They did not try to accommodate any of my preferences. I can go stay at a cheap hotel if I want crappy service. Didn’t expect that from a Holiday Inn. When I tried to talk to management, I was blown off....More
Thank Rachel S
Response from Pamela H, General Manager at Holiday Inn Express Hotel & Suites Kansas City Sports ComplexResponded 1 week ago
Thank you Rachel, for your comments. I would like to discuss your experience, please reach out to me at the hotel. 816-997-9444. Thank you and enjoy your day.
When we arrived, there was a problem with the room we were assigned so they immediately moved us to another room. Our keys stopped working within a couple of hours (on the 2nd room) and the staff immediately responded to this and worked on the...More
This was the worst hotel I have ever stayed at!!! I had an uninvited guest show up and harass me. Pamela, the general manager, kicked me and my family out. She was so unprofessional. She told one of my family members waiting quietly and patiently...More
Thank Renee P
Response from Pamela H, General Manager at Holiday Inn Express Hotel & Suites Kansas City Sports ComplexResponded 2 weeks ago
Thank you for your review. I would like to discuss your matter personally. Please reach out to me directly at the hotel, 816-997-9444.
We stayed here and enjoyed our stay.The rooms were clean and the bed was comfortable.The staff was friendly and helpful.The parking is plentiful.The breakfast was awesome,lots of choices.Would definitely stay here again.
Even though this a difficult property to access, HIEx should capitalize on their proximity to the stadium and theatre areas with a shuttle, even if an extra charge. The quality of stay was certainly not worth the $$$ charged due to access, loud rooms, and...More
1 Thank Mark W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports ComplexResponded 17 September 2017
Dear Mark W,
Thank you for taking the time to write a review about your stay with us. We would like to apologize for not living up to your expectations regarding our rooms, breakfast selection and location. Reviews like yours are very valuable as they...More