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Sheraton Suites Country Club Plaza

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Traveller (176)
Room & Suite (85)
Dining (16)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Sheraton Suites Country Club Plaza is a comfortable and convenient hotel in Kansas City, Missouri located minutes from Sprint Center, Power & Light District, Kansas Speedway and the Kansas City Zoo.
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Property amenities
Pool
Restaurant
Room service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
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Location

Full view
92Great for walkers
Grade: 92 out of 100
146Restaurantswithin 0.75 miles
25Attractionswithin 0.75 miles
839Reviews
219Photos
10Q+A
100Room tips
Traveller rating
  • 278
  • 274
  • 154
  • 79
  • 55
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Popular mentions
We chose this hotel for its prime location and were not disappointed. We could walk to tons of restaurants, shops and bars within minutes. When we arrived we were "upgraded" to a room on a higher floor, though I'm not sure what the upgrade actually was - the view? The room felt
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We stayed here over the weekend. We chose the Sheraton because we thought the price was good for a suite at the Country Club Plaza. Turns out the price was about average for an average hotel. The room itself was great! A 2 room suite separated by French doors. The average
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Response from MelanieM4181, General Manager at Sheraton Suites Country Club Plaza
Responded 2 weeks ago
Dear MLMRocks, Thank you for your valued feedback, this is not indicative to the service we provide and I would like to firstly apologize for that. I have spoken to my housekeeping team and our Valet about the problems you incurred and our as well as our guests expectations. We are working with getting a crew out to fix our sign as different letters have gone out throughout the year. I am glad that we lived up to our service expectations with room service and you enjoyed the room. I do hope that next time your travels bring you to Kansas City you will give us another chance to show you our true hospitality and customer service. I thank you for your valued feedback. Sincerely,
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I have stayed in this hotel for business twice this year as the arrangements were made by my company, I have platinum status so i spend lots of time in hotels. The hotel staff are wonderful and the location is nice. There are lots of little things that go wrong. last time i
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Response from MelanieM4181, General Manager at Sheraton Suites Country Club Plaza
Responded 2 weeks ago
Dear Havedogwilltravel007, Thank you for your valued feedback. I do appreciate that our staff has taken care of you while you are here. I do sincerely apologize for the problems you have encountered on your last few visits as this is not the normal for our guests and certainly not for us and our expectations. I have spoken to my housekeeping and maintenance teams to address the problems you outlined and will look into what we can do about the fitness center to better serve our guests. Thank you again for your feedback so that we can better serve you and our future guests. Sincerely, Melanie Maes
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Great location, and friendly helpful staff. Love the area, great to walk around. Staff was very accomdating and friendly. i've stayed here before and it remains consistent. Easy to walk to various restaurants.
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We had an okay visit to the Sheraton. Let me first compliment the front desk and Latisha was a problem solver! But we had problems. They gave our room to another couple with the same last name. The room we did get had water on the floor so they moved us to another room fearing
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When is the most recent update to the hotel?
I don’t know for sure but it was very modern and comfortable. That being said the bathroom fixtures were not brand new.
1 vote
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Is the concierge lounge open on weekends?
I believe it was.
0 votes
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How easy is it to get to Kauffman Stadium by public transportation from this hotel?
Bus transit would get you there, but that would involve transfers and take you longer than a taxi or Uber.
1 vote
Is the pool an indoor pool?
We have an indoor/outdoor pool that is connected with a swim through glass wall. The temperature in the indoor pool area is set at 82 degrees as is the water temperature. However if it is extremely cold outside it will impact the pool water temperature of both areas. I hope you consider us for your next stay in Kansas City. Make it a great day, Bret Jones General Manager
1 vote
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Do you have any rooms with standing showers? I hate shower/tub combos.
The only rooms with standing showers are the newly remodeled handicap accessible roll in showers. If you go to the Sheraton Suites Country Club Plaza website you can see a picture of the shower Make it a great day, Bret Jones General Manager
0 votes
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12
"Plaza view is a must from Thanksgiving to mid-January when the Plaza holiday lighting is on."
"There is no Starbucks here and don't expect them to accommodate special room requests."
"High floor was awesome"
"My tip is to choose a room at ANOTHER HOTEL"
"Rooms on a higher floor are quiet and we had a balcony which was nice."
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PRICE RANGE
US$152 - US$283 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton suites country club plaza hotel kansas citysheraton hotel country plazasheraton kansas citysheraton country plaza hotel kansas citykansas city sheraton
FORMERLY KNOWN AS
Sheraton Kansas City Hotel at Country Club Plaza
LOCATION
United StatesMissouriKansas City
NUMBER OF ROOMS
257
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