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Embassy Suites by Hilton Hotel Kansas City - Plaza

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Embassy Suites by Hilton Hotel Kansas City - Plaza
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1,596 Reviews from our TripAdvisor Community

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Showing 1,590: English reviews
Leavenworth, Kansas
Reviewed yesterday NEW

If you take full advantage of the amenities this has to offer it is a great value! Evening reception and complimentary shuttle were wonderful! They even worked with us for the shuttle when our dinner ran late. Would definately stay again given the chance.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jasonmr1989
Hoyleton, Illinois
Reviewed 2 days ago NEW

Breakfast was very good. Did miss biscuits and gravy. Pool was warm and good for both beginning and advanced swimmers. Workout room was good but treadmills working but could use minor repairs. I thought the workout room was open 24 hours and used it at 4am. Later found out it was only open from 6am-11pm but no staff kicked me...

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Helpful?
Thank curtruth
Maine
Reviewed 3 days ago NEW

Hotel is a typical Embassy Suites - 12 floors, all rooms circle an open center atrium. When you walk into your room, the entry room contains the sofa bed / living room / bar area and beyond that a separate master bedroom with bathroom, external balcony (charming, unexpected) and large sliding door / window. Bathroom: Tub/toilet in small room accessed...

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Helpful?
Thank skypath
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City. I appreciate the comments and overall review of your stay at the hotel. I was glad to read you had a nice stay and would definitely return to our hotel on a future visit to Kansas City. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Saint Paul, Minnesota
Reviewed 4 days ago NEWvia mobile

Very dated property, embarrassing suites, not Embassy Suites. Rooms as well as common areas need a complete remodel. The entire property would be wonderful, if it was 1980. It is not on The Plaza as advertised. No upgrades as a HH Diamond Member. Save your time and hard earned dollars and stay somewhere else in KC.

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Helpful?
Thank AC197
Livermore, California
Reviewed 4 days ago NEW

Very good hotel with great staff. Breakfast and made to order eggs always nice. Close to Westport area and can walk to numerous restaurants and shops. Rooms have plenty of space and have a small fridge and microwave.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tom B
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you felt the Embassy Suites in Kansas City was a very good hotel with great staff. Thanks for staying with us. We hope to see you again soon. Ted Frerking General Manager

Reviewed 5 days ago NEW

A bit dated. Staff was helpful, rooms were ok but beds could be better. Not bad for the price so no serious complaints. I was on a business trip so the amount of time I spent there was pleasant. Hope they improve the decor a bit.

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Helpful?
Thank Aslan A
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza and sending feedback on your stay. It was good to read that you had a great stay at the hotel. Thanks for staying with us. We hope to see you again soon. Ted Frerking General Manager

Omaha, Nebraska
Reviewed 5 days ago NEW

I've stayed at this hotel in the past and have been very pleased. Recently I had made an error that was my fault. I spoke with Jamie at the front desk and not only did she help me resolve my issue, she did so with a great attitude and resolved above expectations! Will continue to choose this hotel in the...

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Helpful?
Thank Brian S
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the comments on the great service you received from Jamie at the hotel. She does a great job with the guests and I will share your comments with her. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Reviewed 1 week ago

I had an amazing stay at the Embassy Suites in Kansas City, Missouri. Aside from the usual excellence in the hot made to order breakfast and the managers reception that you come to know, expect, and love....the staff at this location was absolutely awesome and very accommodating....It makes being away from home that much more bearable... I would like to...

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Helpful?
Thank 95camim
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the nice comments about the great stay you had at the Embassy Suites on the Country Club Plaza. I will share your comments with the staff and thank them for making your stay memorable. Thanks for staying with us. We hope to have you stay with us again on a future trip to Kansas City. Ted Frerking General...

Ames, Iowa
Reviewed 1 week ago

This hotel was fine. Needs updating. Only half the equipment worked in the exercise room. Staff was friendly. Beds were uncomfortable. Water dripping from ceiling in pool area. Close to the plaza, parking was easy.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank TCM7778
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City. I do apologize for the issues you had with the fitness equipment at the hotel. I have checked all of the fitness equipment and all seem to be working so I do apologize they may not have been fully functional during your visit. We appreciate your business and hope to...

St. Louis
Reviewed 1 week ago

We had a great stay at the Embassy Suites, for all the same reason almost everyone loves to stay at Embassy Suites...free happy hour, free delicious breakfast, indoor pool / hot tub, spacious suites, and the atrium. You really get a good value here, taking into account all of the freebies! The location is near the plaza, but quite a...

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Helpful?
Thank Southmansion
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for sending comments about the great stay you had at the hotel. It was also good to read that you felt the staff were very helpful. We have some great team members and they gets lots of positive comments on the service they provide. We appreciate your business and hope to have you stay with us again. Ted Frerking...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Address: 220 W 43rd St, Kansas City, MO 64111-3112
Region: United States > Missouri > Kansas City
Price Range: £138 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Hotel Style:
#37 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and other travellers.
6 questions
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Questions? Get answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to staff”
 of 5 bubbles skypath, 15 Jan 2017 | Read review
“Rooms away from the elevator are a good choice.”
 of 5 bubbles kansascitykatie, 8 Jan 2017 | Read review
“We were on a business trip and on different floors and no one had any complaints about it being loud.”
 of 5 bubbles vbevel90, 3 Jan 2017 | Read review
“Ask for a room with a view of the Plaza.”
 of 5 bubbles b1390g, 19 Dec 2016 | Read review
“The Two Bedroom Family Suites with pullout sofa in the living room are HUGE!!!”
 of 5 bubbles Margot1234567, 18 Dec 2016 | Read review
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