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Sheraton Westport Chalet Hotel St. Louis

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Traveller (88)
Room & Suite (60)
Dining (6)

About

Location
Cleanliness
Service
Value
Seeing is believing! Sheraton Westport Hotels now boasts the completion of a multi-million dollar renovation, featuring stylish new guest rooms with impressive functionality, the ultra-comfortable Sheraton Sweet Sleeper™ Bed, and flat screen TVs. Our hotel is also conveniently located next to our sister hotel, Sheraton Westport Plaza Hotel St. Louis, and offers access to more than 20 restaurants, exclusive shops, and entertainment. We are also just minutes away from several Forbes and Fortune 500 headquarters. Meeting planners will appreciate the combined total of 42,000 square feet of meeting space and our state-of-the-art conference center.Come stay in the heart of St. Louis at the Sheraton Westport Chalet Hotel St. Louis and surround yourself with everything our exciting city has to offer.
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Property amenities
Free Parking
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Lake View
Business
HOTEL CLASS
Hotel links
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Location

Full view
52Somewhat walkable
Grade: 52 out of 100
17Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
503Reviews
159Photos
6Q+A
100Room tips
Traveller rating
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Popular mentions
This is a very comfortable hotel. Our room was spacious and had everything we needed. The room didn’t have a refrigerator- but it was on the list of free amenities- as we had some perishables with us, we called for a fridge and it came immediately. Buffet Breakfast - ours was
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Response from AaronB3638, Manager at Sheraton Westport Chalet Hotel St. Louis
Responded 3 days ago
JudiC7, Thank you for you comments about your recent stay here with us! We're glad you enjoyed your stay with us. Have a clean and spacious room is extremely important when traveling, we want to apologize for not offering a fridge for you to store your items. Having breakfast included is a great addition when staying at our hotel. We hope to see you again in the future so we can excees your expectations next time! Have a great day!
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While the room itself was comfortable the bedclothes were not clean. Our conference is in this same location and the facilities are adequate for the 100+ attending, however the location could use some updating of both decor and presentation equipment.
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Response from AaronB3638, Manager at Sheraton Westport Chalet Hotel St. Louis
Responded 28 Oct 2018
Josh R, Thank you for taking the time out of your day to give us some feedback about your recent stay here with us. We want to apologize for falling ahort of meeting your expectations for not having the linen on your bed cleaned properly. We take cleanliness matters very seriously and we will use this unfortunate event as a training tool so this doesnt happen to you or to other guests in the future. We hope to see you again and thank you for your feedback. Have a wonderful day!
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Thank you Edgar for being the kindest, friendliest & most professional Concierge Person @ the Sheraton Westport Chalet. There are not many people in the service industry that truly know about the customer experience and why customers return to the same place over and over
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This is the worst hotel we have ever stayed in and we travel the world! We were there for 4 nights in a suite and had 3 additional regular rooms with family in them. Many of the towels were threadbare, with long strings hanging down. Our room was only made up on the first
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Response from AaronB3638, Manager at Sheraton Westport Chalet Hotel St. Louis
Responded 24 Oct 2018
Superseded, Thank you for your feedback avout your recent stay here with us. We want to apologize to you about the issues you and your family had to deal with during your stay over the weekend. Having your room not receive housekeeping service on a consistent basis can be very frustrating as well as taking care of requests when it comes to de-feathering rooms. We want to apologize for the issues with the fire alarm going off and associates not communicatiing properly to you as well as other guests as to when to re-enter the hotel. We will use these unfortunate events as a training tool to prevent these events from happening to you or to other guests in the future. Have a wonderful day and we hope to see you again if your travels bring you to St. Louis so we can show you that these issues you dealt with aren't typical.
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Stayed here for a conference, along with my family. t's definitely an older hotel, but the suite we reserved was spacious and clean, and the bed was comfortable. Food, both room service and restaurant, was very good and service was great. The lounge was a little too crowded for
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Response from AaronB3638, Manager at Sheraton Westport Chalet Hotel St. Louis
Responded 24 Oct 2018
Texas2011a, Thank you for you feedback about your recent stay with us. We're glad you enjoyed the comfort and the space with the suite you reserved. Having enough room for your family to enjoy without running into each other frequently is definitely a major plus. We want to apologize for the issues you had with the noise from the band playing on the patio as well as the issues with noise from the surrounding rooms. We hope to see you again in the future and we will use these unfortunate events as a training tool to better serve you and our other guests in the future. Have a wonderful day and we hope to see you again during your next visit to St. Louis.
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12345612
Animals should be allowed as the hotel is awful.
-1 votes
I believe that you would be OK. I'd give them a call to confirm.
0 votes
We do not have balconies in all rooms but there are multiple rooms in the Chalet that have them. Please be aware that we are in the middle of a renovation so not all balconies can be used at this time.
1 vote
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There is an outdoor pool at the Chalet Hotel but there is also indoor pool located at the Sheraton Plaza Hotel which is our sister hotel. It is within walking distance of only 150 yards away
1 vote
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12
"We could hear the traffic from the road."
"Corner room was quiet, but still comfortably close to the elevators."
"6-storey Tower seemed a little better than the 4-storey chalet for most, but the chalet offers. Ask for a balcony!"
"I was in a room on the 200 level near the ice maker and vending machines. It was pretty noisy through the night."
"Lake side is best view. Ask for refrigerator if needed."
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12345620
PRICE RANGE
US$148 - US$290 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
saint louis sheratonsheraton saint louis
LOCATION
United StatesMissouriSaint LouisMaryland Heights
NUMBER OF ROOMS
300
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