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Courtyard St. Louis Westport Plaza

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218 Reviews from our TripAdvisor Community

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Showing 215: English reviews
Red Bank, New Jersey
Reviewed 24 March 2016 via mobile

It's a very typical Courtyard. Get a room facing the courtyard, as it's by a highway. The staff is friendly, but I got in late (1:30am) and the night clerk must have been sleeping, as the front door was locked and I and to ring the bell several times before they let me in. That's a little annoying after a...

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Helpful?
Thank Vincef69
Kelsey S, Manager at Courtyard St. Louis Westport Plaza, responded to this review

Dear Vincef69, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard St. Louis Westport Plaza. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your dissatisfaction...

Halethorpe, Maryland
Reviewed 17 March 2016

This Marriott is located in a business park, but it isn't far from food etc. The staff were very friendly, and the hotel itself was clean. There is a beautiful courtyard to sit in if the weather is nice enough with several groupings of seats. The room was nice and clean with all the amenities to include a refrigerator. They...

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Helpful?
Thank Lee H
Kelsey S, Manager at Courtyard St. Louis Westport Plaza, responded to this review

Lee H., Thank you for choosing our location during your stay in St. Louis we appreciate your feedback and your business. It is always wonderful to hear when our staff and hotel facilities meet our guest's expectations. Thank you again and we hope that the next time your travels bring you back to St. Louis, MO you will stay with...

Jonesboro, Arkansas
Reviewed 22 February 2016

My biggest complaint about this place was the staff, which I can almost NEVER say. Most of the time, if I needed anything, there was no one to be found. Otherwise, it's not too bad of a place. It's relatively comfortable and clean.

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Helpful?
Thank femaleboxer
Kelsey S, Manager at Courtyard St. Louis Westport Plaza, responded to this review

Dear Femaleboxer, Thank you for the feedback on your recent stay at the Courtyard St. Louis Westport. I would like to apologize for the staffing shortage you experienced during your stay. I have addressed our guest facing associates to ensure that they are available during their shifts. Again, thank you for choosing Courtyard by Marriott and I hope you keep...

Omaha, Nebraska
Reviewed 20 February 2016 via mobile

We recently stayed at this location on a hockey trip. Rates are arranged by the tournament committee. Quoted a room rate of 114 dollars a night but when bills were delivered were all charged 119. With 17 rooms billed all were overcharged. Although the bills were all fixed after one person noted the discrepancy. Pretty sure it wasn't an oversight...

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Helpful?
Thank Hockeypop55
stlwp1, General Manager at Courtyard St. Louis Westport Plaza, responded to this review

Dear Hockeypop55, Thank you for staying at the Courtyard Westport on your recent stay in St. Louis. I have read your review and would like to apologize for the error with the room rate. The error was corrected on all attendees bills and the hotel offered everything that was contracted with the team contact. Thank you again for choosing Courtyard...

Minneapolis, Minnesota, United States
Reviewed 9 February 2016

We stayed at the Courtyard by Marriott several years ago for my High School reunion so when we came through St. Louis again knew this was an excellent place to camp overnight. It is also in the old neighborhood where I grew up many years ago.

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Thank Alfred B
Kelsey S, Manager at Courtyard St. Louis Westport Plaza, responded to this review

Dear Alfred B., Thank you for the feedback on your recent stay at the Courtyard St. Louis Westport. I am very pleased you thought of staying with us again while passing through St. Louis. We hope you had a great rest of your trip and that we will see you again when you come though St. Louis or have a...

Mount Juliet, Tennessee
Reviewed 24 December 2015

We visited the St. Louis area for a 90th birthday party for my aunt and stayed one night at this Courtyard. i most frequently stay at Hilton properties and had not been at a Courtyard for several years. We found this property especially quite for a weekend. Too often you find large families over the weekend. This was a very...

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Thank jtbeknott
Evanston, United States
Reviewed 28 November 2015

Everything was wonderful about this hotel. It's in a nice, quiet location. The rooms are beautiful. They were clean, spacious and comfortable. The staff, from the front desk, the Bistro and the maid service, were the most helpful and friendliest in any hotel we've ever stayed at. The photos don't lie. What you see is exactly what you get.

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Thank Debra W
Reviewed 24 October 2015

We had a great stay at this hotel in the beginning of October. I blindly chose it based on previous online reviews, and was pleasantly surprised. The front desk receptionist, Emily, was amazing! She was extremely friendly, helpful, polite, professional, and kind. We really enjoyed talking to her! The entrance/lobby of the hotel was really clean, and just so happened...

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1Thank Kayla S
Ardmore, Oklahoma
Reviewed 29 September 2015

Patrick and his staff do an excellent job of making sure every need is taken care of. Due to diet restrictions, I need a refrigerator and a microwave in my room. When I checked in, my room didn't have it. One call and Patrick had my room changed to one that did. That's the kind of service that keeps me...

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1Thank Joe M
Toronto
Reviewed 28 September 2015

In over 20 years of traveling and staying at a variety of hotels, we will NEVER stay at a Courtyard again. This was our first experience dealing with this hotel chain and from this one experience in so many aspects, we were completely turned off. We were first greeted, if you could even call it that, by the most uncourteous...

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Helpful?
1Thank WayneNHez
stlwp1, Front Office Manager at Courtyard St. Louis Westport Plaza, responded to this review

Dear Wayne NHez ; Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard St. Louis Westport Plaza. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept my apology for the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Tennis Court
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Golf course
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Conference Facilities

Additional Information about Courtyard St. Louis Westport Plaza

Address: 11888 Westline Industrial Dr, Maryland Heights, Saint Louis, MO 63146-3313
Region: United States > Missouri > Saint Louis > Maryland Heights
Price Range: £77 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard St. Louis Westport Plaza 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Courtyard By Marriott St. Louis Westport Plaza Hotel Creve Coeur
Courtyard Hotel Saint Louis
Courtyard Saint Louis
Saint Louis Courtyard
Saint Louis Marriott
Courtyard St. Louis Westport Plaza Saint Louis/Maryland Heights, MO
Hotel Style:
#2 Romantic Hotel in Maryland Heights
#4 Business Hotel in Maryland Heights
#5 Family Hotel in Maryland Heights
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard St. Louis Westport Plaza staff and other travellers.
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Questions? Get answers from Courtyard St. Louis Westport Plaza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have less noise.”
 of 5 bubbles 498reginac, 2 Oct 2016 | Read review
“Rooms at the back are very quiet.”
 of 5 bubbles momof2girlsArkansas, 21 Jun 2016 | Read review
“Get one overlooking the indoor courtyard if possible”
 of 5 bubbles njg1954, 17 Jun 2016 | Read review
“All rooms were good.”
 of 5 bubbles paulines847, 2 Jun 2016 | Read review
“Request a room facing the courtyard.”
 of 5 bubbles maverick2608, 9 May 2016 | Read review
5 of 5