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Residence Inn St. Louis Galleria

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Residence Inn St. Louis Galleria
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219 Reviews from our TripAdvisor Community

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Showing 218: English reviews
Bluffton
Level Contributor
3 reviews
Reviewed 1 week ago

This place looks like it is on the chopping block. We came during the week of Thanksgiving, and although the staff was very nice, the place seemed half vacant. Honestly, I don't like the "apartment style" rooms, that are all exposed to the outside. They are basically just buildings of 8-plex units, all 2nd story are walk up, no elevator.... More 

Helpful?
Thank David L
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for providing feedback regarding your recent visit. We pride ourselves on outstanding service, the cleanliness of our property , and our free breakfast/evening Mix; I am sorry that is not what you experienced during your stay. Our property is not like your average hotel as we provide all of the comforts of home with larger guest rooms that... More 

Denver
Level Contributor
204 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 2 weeks ago via mobile

Tamara is a wonderful manager. She was proactive and responsive when I thought I'd lost my earrings. My husband did me a favor and packed them in a place that I would never look!! Clean, quiet, close to the freeway, shopping, restaurants and the Metrolink. Very nice. We'd book this location again.

Helpful?
Thank PrettyPickyDenver
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for your outstanding comments regarding our Residence Inn St. Louis Galleria hotel. I am so glad that you had such an enjoyable visit with us and even more ecstatic that Tamara took such great care of you. We will be happy to serve you again in the future. More 

Level Contributor
307 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 3 weeks ago

Having stayed at many Residence Inn properties I was surprised by the lay out of this one. Though the rooms were comfortable and well appointed, the general lay out of the property is very disjointed. Having to walk from one building, potentially down a street or across the property, to get to another room or to the main office was... More 

Helpful?
Thank okmac
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for your feedback regarding your recent visit to our property. Yes we do have a property that has a residential feel that gives you the comforts of home. We love the fact that our rooms are larger than the average hotel room equipped with a full kitchen. I apologize for your experience with our breakfast operation; I can... More 

Cleveland, OH
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 weeks ago

I like Residence Inns. I like the concept and the layout. This one is not at the top of the list, however. The property is a little tired and can stand an updating. Example: no USB outlets by the desk - only plugs. Decor was tired. Also, I'm not sure about the location. I thought being by the Galleria would... More 

Helpful?
Thank travellngcircus
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

We appreciate you taking the time to provide feedback regarding your recent visit to our property. I am sorry that your experience was not as you expected. We certainly hope that this visit does not deter you from staying with us in the future. Thank you again for your feedback and business. More 

Springfield, Missouri
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 October 2016 via mobile

Stayed here for the Bands of America weekend as the town was extremely booked. If you want to ride the metro it is within walking distance. If you have leftovers or want to make a simple meal the kitchen is decent. Overall just an ok experience. Nothing great. The room was in the back of the building on the top... More 

Helpful?
Thank KelliCrane
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

We appreciate your feedback regarding your recent visit to our property. We strive to ensure that we deliver top notch service and accommodations; it is disappointing that we did not exceed your expectations during this visit. We will take every precaution to ensure that the issues you mentioned are taken care of. Thank you again for your feedback; we certainly... More 

Portage, Michigan
Level Contributor
11 reviews
3 hotel reviews
Reviewed 18 October 2016

Stayed three nights. You can tell it is a bit of an older property but has been, and is being, well maintained. For longer-term stays, would definitely consider. Room was clean and had everything needed for an extended stay. Even though it is near I-64/40 and 170, noise was not bad at all. Breakfast room was not available, so they... More 

Helpful?
Thank spyguy2016
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for your outstanding comments regarding our Residence Inn St. Louis Galleria. We strive to deliver outstanding customer service and accommodations. I am so glad that is what you experienced! We certainly look forward to serving you again in the future. More 

Fredericksburg, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 October 2016 via mobile

The people at this Residence Inn could not be nicer ! They were very accommodating when we requested a suite with a more private downstairs bedroom. However, the housekeeping needs a TON of help. We found a used bath towel still hanging in one of the bathrooms as well as a nasty, uncleaned toilet seat upon check in. When I... More 

Helpful?
1 Thank Hillcountryhousegirl
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for providing feedback regarding your recent visit with us. I can certainly imagine how upset you must've been with the cleanliness for your guestroom. I am so sorry that is what you experienced and will ensure to follow up with my Housekeeping Department to ensure this does not happen again. We would love to serve you... More 

Travellers are raving about these Richmond Heights hotels

traverse city, michigan
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 October 2016 via mobile

Easy to find even with some construction mess, although it's a little hidden, the GPS directed easily. Excellent guest service upon check-in from Florence, she is a delight! Clean, well appointed suites. Very comfortable bed, and available delivery menus for local restaurants. Safe area, felt good about walking to restaurants and mall a few blocks away, even at night. Great... More 

Helpful?
Thank ticklemesquirt
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for your outstanding comments regarding our Residence Inn St. Louis Galleria. I am so glad that you enjoyed your visit with us and that Florence took such great care of you! We look forward to serving you again in the future! More 

Leawood, Kansas
Level Contributor
353 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 13 October 2016

We have not stayed at this Residence Inn before, but we must say this is the BEST location & hotel to stay at if you are in the Clayton and want easy access to St. Louis. We were here for a few nights and wanted easy access to the WONDERFUL Clayton area restaurants, as well other sites in St. Louis.... More 

Helpful?
Thank Arthur P
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for providing feedback on your recent visit to our Residence Inn St. Louis Galleria. I am so happy to hear that had such an amazing visit. We look forward to serving you again soon! More 

Washington DC, District of Columbia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 October 2016

The hotel is more a collection of town houses than a hotel. When you check in you won't be staying in the main area. the rooms are more like very large studio apartments with a full kitchen. Seems like would be a comfortable place for a week long stay or something. HOWEVER. I came in late and just needed to... More 

Helpful?
Thank GoldenFairies
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for bringing the problems you experienced to our attention. We pride ourselves on outstanding service and cleanliness and clearly that is not what you experienced during your recent visit. Please accept our sincerest apologies. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn St. Louis Galleria

Address: 8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
Region: United States > Missouri > Saint Louis > Richmond Heights
Price Range: £116 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn St. Louis Galleria 3*
Number of rooms: 152
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Also Known As:
Residence Inn St. Louis Galleria Hotel Richmond Heights
Residence Inn Saint Louis
Saint Louis Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn St. Louis Galleria staff and other travellers.
4 questions
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Questions? Get answers from Residence Inn St. Louis Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 17 was a perfect location in the complex.”
 of 5 bubbles ArthurP285, 13 Oct 2016 | Read review
“Ask to be on the non-freeway side if possible, but the property is generally pretty quiet.”
 of 5 bubbles NYCMikeM, 30 Sep 2016 | Read review
“take a second floor room”
 of 5 bubbles billw213, 25 Sep 2016 | Read review
“Request a room towards the middle to the back of the property”
 of 5 bubbles BBChin, 14 Sep 2016 | Read review
“highly disappointed”
 of 5 bubbles Tneal22, 5 Aug 2016 | Read review
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