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Holiday Inn Express Hotel St Charles

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Traveller (15)
Room & Suite (16)
Dining (4)
Overview
  • Excellent46%
  • Very good29%
  • Average13%
  • Poor4%
  • Terrible8%
Travellers talk about
“room was clean”(20 reviews)
“imo's pizza”(3 reviews)
“cinnamon rolls”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star accommodation
All hotel details
Additional information
Offers from Holiday Inn Express Hotel St Charles
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Express Hotel St Charles
Special Offer: Book Direct and Save
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (146)
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144 results
Traveller rating
64
42
19
7
12
Traveller type
Time of year
LanguageEnglish
64
42
19
7
12
Show reviews that mention
All reviewsroom was cleanimo's pizzacinnamon rollspriority clubel agaveshower headhi expresstaco bellsausage gravyusa todaylarge flat screen tvtwo queen bedscheck in was quickyogurtindoor poolquiet hotelwater pressure
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1 - 5 of 144 reviews
Reviewed 1 week ago via mobile

The area is quite from interstate noise. However the mildew odor in the room and lack of water pressure made us grateful for only one night stay. The breakfast was fair however it was a very busy morning and they ran out of items.

Thank Lori M
Hotel's Favourite
Reviewed 1 week ago via mobile

This is one of the best holiday inn express that we have stayed. After a bad experience at another hotel, I booked this one last minute. They were more than accommodating. Also, allowed me to check out early due to a change in our plans....More

Thank Lori L
Reviewed 28 June 2018

I had a 3 night stay here. The room was probably a bit above average. Bed was comfortable and the room was clean. But there was a significant problem. There was an odd but elusive "sewer pipe" smell in room 312 near the refrigerator. I...More

Thank ncsccrdad
Response from HIEStCharles, General Manager at Holiday Inn Express Hotel St CharlesResponded 28 June 2018

Please accept our sincere apologies for the many issues you had during your recent stay. This is most assuredly not the way that we take care of our guests and it is our hope that you will allow us another opportunity in the future to...More

Reviewed 18 June 2018 via mobile

IHG, St Charles. I run a road crew. I usually book rooms with IHG for my crew. During the week of 5/11/18 I booked five rooms for the next three weeks. Three doubles and two singles. After booking, a gal saying she was a manager...More

Thank Scott H
Response from HIEStCharles, General Manager at Holiday Inn Express Hotel St CharlesResponded 19 June 2018

Please accept our sincere apologies for the issues you had with your reservations. I am not certain what happened but it is most assuredly not the way we run the hotel. I cannot apologize enough. Anything that we can do to make this horrible situation...More

Reviewed 25 May 2018 via mobile

Staff was very misleading, uncaring, rude. Said one thing then did another and denied saying anything, raised rates without informing me, lied to my face and over the phone, unwilling to work things out.More

Thank Alejandro E
Response from HIEStCharles, General Manager at Holiday Inn Express Hotel St CharlesResponded 14 June 2018

Dear Sir, We apologize that you were dissatisfied with the advance purchase booking restrictions chosen for your reservations, on line, and that you were unable to receive a refund for the reservation that you had to cancel a few days prior to arrival. We understand...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Wheelchair access
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Meeting Rooms
Self-Serve Laundry
Non-Smoking Hotel
Breakfast Available
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
US$108 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$108 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (15)
Room & Suite (16)
Dining (4)
Pool & Beach (2)
Questions & Answers
Ask a question
chellnlil711
8 January 2018|
AnswerShow all 2 answers
Response from ChiefGuru | Reviewed this property |
If you mean the St. Charles Soccer Complex Park, it is roughly 1.5 miles from the HI Express. However, I suspect that you mean the Family Arena at 2002 Arena Pkwy, St Charles, which is about 7 miles away or about 17 minutes... More
0
Votes
TraveladdictIllinois
15 January 2017|
AnswerShow all 4 answers
Response from HIEStCharles | Property representative |
We do not accept pets but can offer a referral for boarding in the area.
0
Votes
17 October 2016|
AnswerShow all 3 answers
Response from jerrym462 | Reviewed this property |
Sorry. Don't know.
0
Votes
Room Tips
"Call Ahead"
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"Choose second floor maybe rooms won't be so musty"
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"Stay away from evening desk manager and don't you dare ask her a question and expect a respectful civil..."
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"Pass on this property!"
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