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The area is quite from interstate noise. However the mildew odor in the room and lack of water pressure made us grateful for only one night stay.
The breakfast was fair however it was a very busy morning and they ran out of items.
This is one of the best holiday inn express that we have stayed. After a bad experience at another hotel, I booked this one last minute. They were more than accommodating. Also, allowed me to check out early due to a change in our plans....More
I had a 3 night stay here. The room was probably a bit above average. Bed was comfortable and the room was clean.
But there was a significant problem. There was an odd but elusive "sewer pipe" smell in room 312 near the refrigerator. I...More
Response from HIEStCharles, General Manager at Holiday Inn Express Hotel St CharlesResponded 28 June 2018
Please accept our sincere apologies for the many issues you had during your recent stay. This is most assuredly not the way that we take care of our guests and it is our hope that you will allow us another opportunity in the future to...More
IHG, St Charles. I run a road crew. I usually book rooms with IHG for my crew. During the week of 5/11/18 I booked five rooms for the next three weeks. Three doubles and two singles. After booking, a gal saying she was a manager...More
Thank Scott H
Response from HIEStCharles, General Manager at Holiday Inn Express Hotel St CharlesResponded 19 June 2018
Please accept our sincere apologies for the issues you had with your reservations. I am not certain what happened but it is most assuredly not the way we run the hotel. I cannot apologize enough.
Anything that we can do to make this horrible situation...More
Staff was very misleading, uncaring, rude. Said one thing then did another and denied saying anything, raised rates without informing me, lied to my face and over the phone, unwilling to work things out.More
Thank Alejandro E
Response from HIEStCharles, General Manager at Holiday Inn Express Hotel St CharlesResponded 14 June 2018
We apologize that you were dissatisfied with the advance purchase booking restrictions chosen for your reservations, on line, and that you were unable to receive a refund for the reservation that you had to cancel a few days prior to arrival. We understand...More
Response from ChiefGuru | Reviewed this property |
If you mean the St. Charles Soccer Complex Park, it is roughly 1.5 miles from the HI Express. However, I suspect that you mean the Family Arena at 2002 Arena Pkwy, St Charles, which is about 7 miles away or about 17 minutes... More
If you mean the St. Charles Soccer Complex Park, it is roughly 1.5 miles from the HI Express. However, I suspect that you mean the Family Arena at 2002 Arena Pkwy, St Charles, which is about 7 miles away or about 17 minutes depending on traffic.