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Embassy Suites by Hilton St. Louis St. Charles

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Embassy Suites by Hilton St. Louis St. Charles
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1,004 Reviews from our TripAdvisor Community

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Showing 1,004: English reviews
Kansas City, Kansas
Reviewed 2 days ago NEW

For the past 3 years we have been staying at the St. Charles Embassy Suites for our visits to downtown St. Charles for the wonderful Christmastime experience. Every trip has been a delight - an incredibly clean and comfortable place to stay, delightful staff, great breakfast, shuttle service - everything about our stay has been excellent - repeatedly. The most...

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Helpful?
Thank John W
Reviewed 4 days ago NEW

This is our second time at this hotel. We come every year for work. We have never been downtown St. Charles. Someone told us we had to go downtown St. Charles to see all the Santa Claus. Donte (the hotel shuttle driver) took us downtown. What an awesome time we had shopping in all the cute little shops downtown. And...

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Helpful?
Thank David L
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We appreciate you sharing your experience. Donte is a great asset to our team and many of our guests truly enjoy visiting with him as he drives them to various places within the 3 mile radius our shuttle will take you. I appreciate you recognizing his service and we will share your comments with the team. We appreciate your loyalty...

United States
Reviewed 4 days ago NEW

great hotel - friendly and decent value- internet connection kept failing - help line fixes kept changing and was periodically disconnected - basically frustrating - help desk took up to 40 minutes to solve issues- once connected EXTREMELY SLOW

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Helpful?
Thank danielnP3049KD
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are pleased that you enjoyed the hotel, but I am dismayed to read your comments regarding your internet experience. In March of this year we completed a $150,000 upgrade to the internet infrastructure and wireless access points. I will have my chief engineer pull the help desk ticket and research the cause of the problems you encountered during your...

Atlantic, Iowa
Reviewed 4 days ago NEW

The hotel is conveniently located to restaurants and downtown St. Charles. There is a Bass Pro across the street and restaurants, too. The rooms were clean and the lobby was nice. Great place to hold a conference, too. Convention center is located next door. The hotel was clean and the staff very friendly. The breakfast was good as most Embassy...

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Helpful?
Thank John K
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are glad to read that you would not only recommend our facility but that you would stay at our hotel the next time your travels bring you to the St. Louis area. One of the things our guests like about our location for meetings is the fact that you do not have to go outside to get to the...

Roeland Park, Kansas
Reviewed 1 week ago

Free hot breakfast, not just a continental. They have an omelet station! And fresh made pancakes! Need I say more? Oh, they also have a complimentary evening reception with drinks and snacks. Stayed for 2 nights. Only thing is I wish it was closer to the historical district.

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Helpful?
Thank Kara L
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are so pleased to read that you enjoyed our complimentary breakfast and evening reception. These pillars of the Embassy Suites brand are highlights for our guests. We are glad you enjoyed our cooked to order omelet and pancake station. We offer complimentary shuttle service to the St. Charles historic district which is located only 2 miles from the hotel....

Orange County, California
Reviewed 1 week ago

Just recently stayed here for five night while visiting family for Thanksgiving. We had a nice spacious corner suite, roomy enough for the whole family. The rooms are very clean with comfortable beds. The pillows however really need to be upgraded, since they have seen better days. Overall it's a very pleasant hotel , good breakfast, nice employees and very...

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Helpful?
Thank ohchad
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am so very pleased to hear you enjoyed your stay with us. The corner suites are very suitable for families of witch you experienced. We recently purchased all new bedding so i will be researching the pillows to check if we have changed them all out. Please come visit in the future.

Franklin,TN
Reviewed 1 week ago

We had a very nice time in St. Charles. Lovely little town. This is a very comfortable hotel. The location is a little confusing, but we figured it out. The breakfast and managers reception are very good.

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Helpful?
Thank W2086EGkellys
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

So very glad to hear you enjoyed your stay with us. We do have a lot of new construction in the area possibly causing some confusion with your arrival. Please come see us again.

Saint Louis, Missouri
Reviewed 2 weeks ago

Hotel was perfect for our need. Had a girls weekend and wanted a hotel close to downtown st Charles. Great location. Was hard to get to only because of construction. Easy check in. Great atrium. Complimentary happy hour had a few snacks and plenty of beverages. Plenty of tables. Breakfast was awesome. Plenty of choices. Long line at cooks station...

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Helpful?
Thank slbl03
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are extremely pleased to read that you thoroughly enjoyed your stay at our property. The road construction has come to a close in the last few days. We are working with Missouri Department of Transportation to get all of the GPS mapping systems updated with the new road configurations. The good news is that it is now much easier...

O'Fallon, Missouri
Reviewed 2 weeks ago

Not friendly , the hotel lets people run around barefoot and in pajamas while eating breakfast, will never stay there again or recommend them . High priced for the value , will stay at the Ameristar Casino

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1Thank Lisa M
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am so sorry to read that you had such a negative experience. Our team takes great pride in offering warm, personalized service to our guests so I apologize for any situation you encountered with one of our team members that was not in line with our mission. Guests are not allowed to come into the breakfast area inappropriately dressed...

San Antonio, United States
Reviewed 2 weeks ago

Consistent in excellent service and accommodations. Great breakfast and evening reception. Good parking experience with plenty of spaces. Elevators are fast and quite. Plenty of elbow room in the dining area.

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Helpful?
Thank Eric C
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for staying with us and saying such kind things about your stay. We look forward to seeing you on future stays!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 

Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Address: 2 Convention Center Plz, Saint Charles, MO 63303-2153
Region: United States > Missouri > Saint Charles
Price Range: £134 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton St. Louis St. Charles staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton St. Louis St. Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner suite if traveling with teens. The extra space was worth it.”
 of 5 bubbles ohchad, 28 Nov 2016 | Read review
“Corner suites are huge and great if you have a group.”
 of 5 bubbles FederalExpress, 14 Oct 2016 | Read review
“Corner suites are huge and worth the extra money.”
 of 5 bubbles Hockeytravel17, 1 Sep 2016 | Read review
“High floors gave us great views of the city”
 of 5 bubbles NothappyTravelor, 29 Aug 2016 | Read review
“Don't use this for a shuttle to the concert venue. No longer supplied”
 of 5 bubbles rogersc33, 29 Aug 2016 | Read review
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