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Holiday Inn St. Louis Airport

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Holiday Inn St. Louis Airport
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143 Reviews from our TripAdvisor Community

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Showing 142: English reviews
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Reviewed 6 days ago NEWvia mobile

The hotel really showed it's age. Rooms small and full beds instead of Queens. Also stay away from the restaurant. It is over priced and some of the worst service for over cooked food. The staff was not overly friendly either

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Thank anderson70
Omaha, Nebraska
Reviewed 19 March 2017 via mobile

Good price for what you get. Lots of parking spots available; however, cars filling all of them. Shuffle available, but multiple parties complaining while we were checking in. Room was nice and floor was quiet, which I was worried about when I was checking in due to the loud parties in lobby. Multiple elevators and restaurant in facility. Breakfast is...

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1Thank Philip S
Lumberton, Texas
Reviewed 20 February 2017 via mobile

Rooms are adequate for sleeping. The conference room in the basement is quite dated, think 80. Staff very friendly. They have a few shuttle that runs pickup and drop off at the airport every 20 mins or so. The neighborhood is not great and not much nearby to eat besides on-site

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1Thank Wendy-CakeTurners
IHGService, Guest Relations Manager at Holiday Inn St. Louis Airport, responded to this review

Dear Wendy-CakeTurners, Thank you very much for taking the time to share your comments online. We are pleased to know you liked the room you received. On the other hand, we are sorry you were not satisfied with the condition of our conference rooms and the location of our facility. We highly value views, opinions and feedback from our guests,...

Hull, Massachusetts
Reviewed 18 January 2017 via mobile

Only stayed one night and it was OK for that, but the hotel is really showing its age. They have made some updates, but it has really old bones. I had a late arrival and the front door was locked, not a good way to earn a nice first impression.

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1Thank Edelan
GMDeniseH, General Manager at Holiday Inn St. Louis Airport, responded to this review

Thank you for taking the time to write a review about your experience with us. We strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We lock the front entrance after midnight for the safety and security of all guests and employees. For your convenience...

Stockholm, Sweden
Reviewed 17 December 2016

Had a rescheduled flight so took this last-minute airport hotel. Had a good night's sleep in a nice room. Hotel is a bit old, but I do not mind. Polite staff. Left my rental car walking-distance from the hotel. Airport shuttle in the morning worked fine with helpful driver. Boring restaurant and bar, but what do you expect in an...

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Helpful?
1Thank ProfWoland
GMDeniseH, General Manager at Holiday Inn St. Louis Airport, responded to this review

Thank you very much for staying with us and for your feedback. We appreciate your comments regarding our very friendly and accommodating staff, very clean, and comfortable rooms. We are glad that you had an excellent stay and we are look forward to you staying with us on your next visit to St. Louis. Denise Haefner General Manager Holiday Inn...

Los Angeles, California
Reviewed 11 December 2016

Pros: - Staff are friendly. - Recognizes elite membership level (received room upgrade and breakfast) Cons: - One of the towels in the room I stayed has blood stains on it!!! I did not see it at first when I used it. Now concern if I would get any disease from using the blood stained towel!!! Friendly reminder: - Where-ever...

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1Thank Dymani
GMDeniseH, General Manager at Holiday Inn St. Louis Airport, responded to this review

Thank you for your recent stay with us. We apologize for any inconvenience experienced. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG. Denise Haefner General Manager HI...

Reviewed 17 November 2016

The room I stayed in was nice enough and that was okay. There was nothing really wrong and nothing stood out either. Just another regular stay at a hotel. I guess the service was good though. They gave me towels when I needed them, so...

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Thank Dominique S
GMDeniseH, General Manager at Holiday Inn St. Louis Airport, responded to this review

Thank you for taking the time to write your review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Though we would prefer we had "wowed" you at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to show...

Minneapolis, Minnesota
Reviewed 16 November 2016

Stayed here because of the location convenient to the airport - along the road with many other airport hotels and rental car return spots. Front desk service was average and the hotel floor was rather dark. Room was okay, but bathroom was worn and needed some updating. Slowest WiFi I've experienced in years. Free shuttle to the terminal (about 10-minute...

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Thank Tom H
IHGService, Guest Relations Manager at Holiday Inn St. Louis Airport, responded to this review

Dear Tom H, Thank you for your recent stay and for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to some of our amenities and services. We always strive to provide our guests with the best accommodations possible and we regret that we did not meet...

Egg Harbor Township, New Jersey
Reviewed 16 October 2016

Stayed in Room 422 after a long day at work came back to my smelly room similar to a wet basement. I called front desk to ask for the air conditioner to be looked at. Upon looking closer at the room I found mold on my wooden desk legs. The wall behind desk and the wall next to my bed...

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Thank hrfly
GMDeniseH, General Manager at Holiday Inn St. Louis Airport, responded to this review

Thank you for your recent stay with us. We do regret and apologize for any inconvenience experienced. To set the record straight, Dustin is not a Manager. We do not have a mold problem, as you know from the Health department inspection, that you initiated. We do have water damage in the Lobby Ceiling, for which a 3rd claim has...

Reviewed 10 October 2016 via mobile

The hotel was clean and comfortable. The area was very undesirable. We saw drug exchanges and gangs everywhere. This hotel was the best of the surrounding but it was relatively expensive and not the greatest value for money. We are doing the Route 66 and would not recommend this hotel or this area - definitely avoid where possible set your...

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Helpful?
Thank Tateandedward
GMDeniseH, General Manager at Holiday Inn St. Louis Airport, responded to this review

Thank you very much for staying with us and for your feedback. We appreciate your comments regarding our very clean, and comfortable rooms. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG. Denise Haefner General Manager Holiday Inn St. Louis Airport

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed on first floor and had no problems. Not sure about the other floors.”
BarbaraS517, 14 Sep 2016 | Read review
“Try to get closer to the lobby”
Jambox69, 13 Aug 2016 | Read review
“Rooms at the back are quieter.”
sharonmU2384XZ, 6 Jul 2016 | Read review
“Request a room as far away from the elevator as possible”
fgtravel90, 2 Apr 2016 | Read review
“Interior room we had stayed dark even in the day time hours for those wanting to sleep in later and not have light bother them”
srembe, 23 Feb 2016 | Read review
5 of 5