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Econo Lodge

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209 Reviews from our TripAdvisor Community

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Showing 205: English reviews
Great Falls, Montana
Reviewed 28 November 2012

Again we enjoyed our stay for 5 days at the Econolodge in Billings. This is a great place for the money and a good continental breakfast. The desk is always friendly and accomodating. They are currently updating the place with a nice look inside but did not interfere with our stay at all over Thanksgiving. Thank you again-- (although would...

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Helpful?
1Thank rita w
Faron S, General Manager at Econo Lodge, responded to this review

Dear Rita W., Thank you for your comments concerning your most recent stay with us. I have shared your comments with the hotel staff and we appreciate you and your business. Thanks to customers like you we continue to strive to improve our hotel to better serve our guests and your comments let us know that what we are doing...

Williston, North Dakota
Reviewed 31 October 2012

While the front desk staff was friendly, and the room was clean, the internet didn't work, the air conditioning did not work, there was no paper in the rest room, and the office charged me for a second day a week after I checked out. For which they refuse to issue a refund because they say I made a reservation...

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2Thank rollin18whlr
Faron S, General Manager at Econo Lodge, responded to this review

Dear Rollin18shlr, Thank you for your comments on your most recent stay. I apologize for your dissatisfaction with the internet and payment methods. We attempt to maintain the Wi-Fi and usually it is just a phone call to fix this problem. I am not sure what happened during your most recent stay but I have further educated staff to avoid...

Calgary
Reviewed 28 October 2012

The Econo Lodge in Billings was a convenient motel for our purposes. Convenient to shopping at Rimrock Mall, convenient to the freeway the the next morning getaway, and convenient to restaurants for supper. It has one of the few outdoor pools in Billings and is petfriendly. Our room was small but clean and a good continental breakfast is offered in...

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1Thank 2DogsCalgary
Faron S, General Manager at Econo Lodge, responded to this review

Dear 2DogsCalgary, Thank you for your most recent response . We here at the Econolodge continue to strive to meet our guests needs and thanks to guests like you we know that our location and hotel are fitting those needs. Once again thank you for your time and we hope to see you in the future. Sincerely, Stacy M. General...

Lynden, Washington, United States
Reviewed 19 October 2012

Horrid Customer Service. We had a family medical emergency and left for Billings without notice. My Mom called from the road to book 2 rooms. A woman my mother talked to took our names and said 2 rooms were reserved and waiting for us for $117 a night, no problem. Upon arrival to Billings we called to confirm. We were...

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2Thank Kelli W
Faron S, General Manager at Econo Lodge, responded to this review

Dear Kelly M., Thank you for your responce to your most recent stay. I apologize for the difficulties you endured and have spoken with the appropriate staff concerning your dissatisfaction. I assure you that we try to accomodate every guest as completely as possible. During your most recent trip to Billings there were several events that occurred and that is...

Gillette, Wyoming, United States
Reviewed 3 October 2012

we stayed at that motel in sept. when we got our credit card statement it had an extra $30.00 on it. when i called and asked about it they said it is because we took two pillows. oh come now we are 68 years old and don't you think we have pillows by now. they did offer us 20% off...

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2Thank Jerri M
Faron S, General Manager at Econo Lodge, responded to this review

Dear Jerri M, I have spoken with you on numerous occassions concerning your recent issues. The hotel continues to perform updates to assure that our guests are comfortable with their stays. During your most recent stay the hotel was in the process of replacing bed sets and pillows. We had taken account of all of our supplies for all of...

Portage la Prairie, Canada
Reviewed 21 September 2012

We spent $110 for a room that didn't have working water in the bath. After we complained they moved us to another room. The second room had a nasty stain on the bedspread, however we were too tired to complain... We found out in the morning that the phone didn't work after missing our wake up call. When I complained...

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2Thank Lynn G
Faron S, General Manager at Econo Lodge, responded to this review

Dear Lynn G. Thank you for your comments on your most recent stay. I appreciate your feedback and have addressed your expressed concerns and maintenance issues. I apologize for the inconveniences to your experience with your stay. I did offer you a 20 % discount to attempt to compensate for your dissatisfaction. Once again I apologize and hope to accomodate...

Great Falls, Montana
Reviewed 14 September 2012

Friendly staff, clean room, quiet restfull stay; what more could you ask for! Great location to restaurants, shopping, and the West End of Billings. Reserve rooms early as rooms tend to fill up fast. This is one of the better hotels in the area and price is reasonable too!

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Thank John W
Faron S, General Manager at Econo Lodge, responded to this review

Dear John W. Thank you for your comments concerning your most recent stay. We here at the Econolodge appreciate feedback so we know how we may continue to improve our hotel to better serve our guests. Thank you for your time. Stacy M. General Manager

Milaca, MN
Reviewed 13 September 2012

It was a very good and reasonable place to stay. We had a good time while we were there and enjoyed our stay. Nice and clean and quite. We found the people very friendly and helpful. The breakfast was excellent, vetry good with a very good choice to chose from, we went away full.

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Thank Frank V
Faron S, General Manager at Econo Lodge, responded to this review

Dear Frank V, Thank you for your response concerning your most recent stay. I appreciate your feedback and with guests like you, this lets me know that our hard work and efforts are showing. Once again, thank you for your time. We look forward to serving you in the future. Sincerely, Stacy M. General Manager

Tacoma, Washington
Reviewed 2 September 2012

Premise: I just stayed one night, over the Labor day weekend (2012) as a rest stop. For what I paid online w/ AAA discount (from Choicehotels.com rsvp...which is the parent company), its wasn't too shabby. In fact, it was pretty good. I noticed that outside were a stacked of mattresses...all being replaced. Could this be a start of a full...

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Thank XplorerMike
Faron S, General Manager at Econo Lodge, responded to this review

Dear XplorerMike, Thank you for your comments concerning your most recent stay with us at the Econolodge in Billings, Mt. Guests like you assist us in making sure that their stays are as comfortable and pleasant as possible. Updates and currently under way at our hotel and the damages you reported have been repaired. Thank you for your kind words...

Glendive, Montana, United States
Reviewed 30 August 2012

We had doctor appointments early in morning so we stayed overnight. Little spendy for the room, it was clean but stained, which was okay as we had a pet. No soap, unless the shampoo did double duty. The breakfast was good, biscuits/gravy, waffles and the usual non cook items. My husband witnessed a ?manager? hollering at a front desk employee...

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Thank MnMMcintyre
Faron S, General Manager at Econo Lodge, responded to this review

Dear MnM McIntyre, Thank you for your comments concerning your last stay here at the Econolodge. I apologize for the incident with the front desk staff and assure you that this issue is being addressed. We are currently remodeling and updating the hotel to better serve our guests needs. We look forward to serving you in the future. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Pool
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Questions & Answers

Here's what travellers have asked, with answers from Econo Lodge staff and other travellers.
2 questions
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Jacksonport, Wisconsin
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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