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Palms Casino Resort

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#49 of 267 Hotels in Las Vegas
Certificate of Excellence
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Palms Casino Resort
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3,077 Reviews from our TripAdvisor Community

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Showing 2,915: English reviews
Kailua Kona, Hawaii
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 days ago NEW

We were here for a convention in the hotel. The room clean, the windows filthy, and the service was awful. Ordered coffee in the morning, came promptly but a guy showed up at the door with a paper bag containing two styrofoam cups and bunch of sugar packets. In his other hand he had a small pot of cold coffee... More 

Helpful?
Thank Keesha99
San Francisco, California
1 review
Reviewed 2 days ago NEW

Not really 4 star. Shower was too high for my wife to reach. No exhaust in bathroom. No bath tub option. Lots of wasted space in bathroom due to poor design. Room quality was okay. Hotel location is slightly away from the strip and is not walkable. Resort fee for practically nothing. The only outdoor pool is closed in winters.

Review collected in partnership with Amoma.com

Helpful?
Thank jaydeep_dave
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

Our favorite Hotel to stay in Las Vegas. Beautiful room , clean comfortable beds with walk-shower .Higher floor rooms with spectacular view of Las Vegas. Friendly , efficient hotel staffs and housekeepers services. Free shuttle to the strip. We come back to Palms Casino every year.

Helpful?
1 Thank evajan80
Management response:

Dear evajan80, Thank you for providing us with positive feedback from your stay. I am pleased to know you found our accommodations to be comfortable and enjoyable and we truly look forward to welcoming you back! (Shelby.Masacek@Palms.com) Best Regards, Shelby M More 

1 review
Reviewed 1 week ago via mobile

Best hotel stay I've ever experienced by far and not to mention at check-in Matthew was very professional and his customer service was excellent and room was breath taking. I will defiently be returning for another stay at the Palms

Helpful?
Thank justcarla2
Management response:

Dear justcarla2, I appreciate the wonderful feedback you have provided us! I am thrilled to hear you found the accommodations and service to be exceptional! Please let us know when you are planning your next visit! (Shelby.Masacek@Palms.com) Best Regards, Shelby M More 

Miami, Florida
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

I flew into town to meet friends who were driving in. Not able to check into the room because the reservation wasn't in my name without putting the whole stay on my card even though the VIP guest called to let me check in. Was able to leave my bag with gentleman at the front counter and wander the casino... More 

Helpful?
Thank Bethany W
Management response:

Dear Bethany W, Thank you for providing us with feedback from your recent visit. While I am pleased to know that you found our rooms to be clean and comfortable, I do sincerely apologize for any dissatisfaction you may have experienced throughout your time with us. We will review your comments for any needed improvement and I invite you to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Best experience I have ever had in Las Vegas within 11 years! They care and consider every aspect of your visir, just ask!!!! A+++++++++++ Our Consiearge Mathew was the best, yes I'm a little tipsy but it was well worth it!!!!! Turn Uppppppppppp 😉

Helpful?
1 Thank Nayeli J
Management response:

Dear Nayeli J, Thank you for the kind feedback. We are pleased to know our team member provided you with exceptional service. We hope to welcome you back again! (Shelby.Masacek@Palms.com) Best Regards, Shelby M More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago via mobile

I stayed Sunday - Thursday the week of my birthday. I thought that some of the positives were: clean and easily accessible (free too!) parking garage, friendly dealers in the casino, overall cleanliness of all facilities was very good, restaurant open 24/7, not as hectic or noisy as casinos/hotels on the strip, movie theater onsite, generally professional working class type... More 

Helpful?
Thank Chip N
Management response:

Dear Chip N Thank you for the positive review! I am thrilled to hear you found the accommodations and service to be exceptional! Please let us know when you are planning your next visit! (Shelby.Masacek@Palms.com) Best Regards, Shelby M More 

Denver, CO
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 weeks ago

I have to admit I have usually been a strip snob. I have always threatened to stay Downtown and never have and have stayed off the strip twice but that was because friends of mine had moved to Las Vegas and had homes close to casinos outside of town. The Palms was recently bought by Station Casinos so I thought... More 

Helpful?
Thank vgasdude
Management response:

Dear vgasdude, I appreciate the wonderful feedback you have provided us! I am thrilled to hear you found the accommodations and service to be exceptional! Please let us know when you are planning your next visit! (Shelby.Masacek@Palms.com) Best Regards, Shelby M More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Pros: clean, modern room. Reasonably close to the strip. Cons: looks tired. When maintenance needed for smoke alarm issue in room, they took an hour to arrive. Overall decent place, but I would probably choose more modern hotels on the strip in future.

Helpful?
Thank Rkid12
Management response:

Dear Rkid12, Thank you for providing us with a review from your recent visit. Although I am pleased to know you found the room to be clean and modern, I would like to extend my apologies for the overall dissatisfaction you experienced. We will review your feedback for any needed improvement and I hope we will have the opportunity to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

The room was cute, but the shower didn't drain so it was a mess to clean up each time after the shower. In the casino it was hard to get a drink. Sometimes it was close to 2 hours that the waitress didn't come by. Not impressed for the amount of money we spent

Helpful?
1 Thank Candy P
Management response:

Dear Candy P, I thank you for taking the time to provide us with valuable feedback. While I am pleased to hear your found the guest room to be enjoyable, I do sincerely apologize for any shortfalls you experienced during your time with us. Please do not hesitate to reach out to me should you wish to further discuss your... More 

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Palms Casino Resort, heralded as one of Las Vegas' most sought-after destinations, is an all-encompassing, one-stop experience. Opened in 2001, the boutique property boasts three distinct towers and a diverse mix of bars and restaurants across a 95,000-square-foot casino. Palms is in the midst of a property-wide renovation, having renovated its Ivory Tower guestrooms, the redesigned Race and Sports Book, the iconic N9NE Steakhouse and suave Ghostbar, named “Best Lounge” by Nightclub & Bar Magazine in 2014. Other amenities include the popular Fantasy Suites, such as the Hardwood Suite, the only hotel room in the world with its own basketball court, and the Pearl Concert Theater, Las Vegas’ leading concert venue; Nove Italiano; the Michelin-starred Alize; Lao Sze Chuan, an authentic Chinese cuisine restaurant by renowned Chicago chef Tony Hu; Cafe 6, a contemporary take on American comfort food classics; the world’s largest Hooters; Drift Spa & Hammam; Brenden Theatres, a 14-theatre Cineplex; three swimming pool environments, and more than 60,000 square-feet of meeting space. Palms Casino Resort is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road and offers free shuttle service to The Strip. ... more   less 

Additional Information about Palms Casino Resort

Address: 4321 West Flamingo Road, Las Vegas, NV 89103-3903 (Formerly The Palms Casino Hotel)
Region: United States > Nevada > Las Vegas
Price Range: £70 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palms Casino Resort 4*
Number of rooms: 702
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Prestigia, Odigeo, Travelocity and Jetsetter so you can book your Palms Casino Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palms Hotel Las Vegas
The Palms Las Vegas
Palms Las Vegas
Playboy Hotel Las Vegas
Palms Hotel Las Vegas
Palms Casino Resort Las Vegas
Hotel Style:
#20 Casino Hotel in Las Vegas
#24 Luxury Hotel in Las Vegas
#26 Spa Hotel in Las Vegas
#51 Business Hotel in Las Vegas
#52 Romantic Hotel in Las Vegas
#57 Family Hotel in Las Vegas
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Questions & Answers

Here's what travellers have asked, with answers from Palms Casino Resort staff and other travellers.
41 questions
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Tucson
over a year ago
14 days ago

See all questions (41)

Questions? Get answers from Palms Casino Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor rooms have view.”
 of 5 bubbles evajan80, 28 Nov 2016 | Read review
“Just ask!!!!!!”
 of 5 bubbles 632nayelij, 18 Nov 2016 | Read review
“the Higher the better for Strip views”
 of 5 bubbles dirkm755, 15 Nov 2016 | Read review
“If you'd like a good room, choose the Palms Place or got to the MGM Signature”
 of 5 bubbles georger735, 14 Nov 2016 | Read review
“When you check in, demand that you be given the exact room that you booked.”
 of 5 bubbles ajcloward, 28 Oct 2016 | Read review
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