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Hotel Galaxy

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Hotel Galaxy
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95 Reviews from our TripAdvisor Community

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Showing 80: English reviews
Sao Paulo, SP
Reviewed 2 weeks ago

Unhealthy place, really disgusting, staff really rude didn't help in anything. I had to check more than 5 rooms until find one habitable, all of them were unclean. In my first room I found plastic glasses under the bed and layers of dusty on TV. The manager was not very keen to help, refusing to assume that cleaning was not...

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Helpful?
Thank Bpracek
Basti S, Owner at Hotel Galaxy, responded to this review

Our number one priority is making sure our guests are treated to the five-star experience they deserve. That's why it's so surprising to read this. Please know we'll be looking into what might have happened, and we wish you all the best. Kind regards, Your Team at Hotel Galaxy

Alameda, California
Reviewed 28 October 2016

I wish we had checked Trip Advisor first. The place if filthy ( although the beds look ok so far), no place to put anything down except the top of the tv cabinet and the shelf above the hanger bar which has no hangers. The floor is off limits as there are cockroaches. Had to ask the office for drinking...

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Helpful?
1Thank Rick N
Basti S, Owner at Hotel Galaxy, responded to this review

Our number one priority is and always has been making sure each guest is treated to the comfortable, clean stay they deserve, Rick, so reading this is surprising. We want to assure you we'll be looking into what might have happened, and we sincerely hope you give us another shot the next time you're visiting so that we can show...

Reviewed 24 October 2016 via mobile

First room we walked into was completely dirty. They gave us another room without question. Everything was fine after that. When checking out a lady was complaining there were cockroaches in her microwave. I was freaked out and glad I was leaving.

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Helpful?
Thank Jessica V
Basti S, Owner at Hotel Galaxy, responded to this review

While we're glad you ultimately enjoyed your stay, Jessica, we want to sincerely apologize for your first impression. We want to assure you that rooms are regularly cleaned and maintained, and we're sorry we dropped the ball in servicing that particular room before you checked in. Happy to know we could get you into a room that was just right,...

Reviewed 6 September 2016

Location is good as its 15minutes from the strip. The rooms were clean and place had free wifi. Decent place to book, when you are going to spend the night on the vegas strip anyways. The service and the breakfast was excellent.

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Helpful?
1Thank Aakash P
Basti S, Owner at Hotel Galaxy, responded to this review

It means a lot to everyone here to know we were able to provide you with the comfortable, clean stay you deserve and we strive to provide, Aakash, so thank you for taking a moment of your time to leave such kind words! We hope you think of us the next time you need a place to stay in Vegas....

London, United Kingdom
Reviewed 22 August 2016

Booked this through Booking.com. When we got there the room was so filthy and despite the fact that we asked for (and it was confirmed) a non-smoking room, it stank of cigarette smoke. The bedcover and carpet had brown stains on them and even the bedside table was dirty with dark patches and crumbs! We said we could not stay...

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Helpful?
3Thank ayesha165
Columbus, Ohio
Reviewed 17 August 2016

Husband & I needed a place to stay one night in Vegas. We took a chance and booked a room here because the reviews were good enough and the price was great - BIG MISTAKE! We were so grossed out by the dirtiness of the room and the lack of professionalism from the staff that we left an hour after...

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Helpful?
Thank Amy D
Basti S, Owner at Hotel Galaxy, responded to this review

Right off the bat, Amy, we want to apologize for what happened here. Please know our guests' comfort and safety are paramount to us in everything we do, so what you described is not at all the norm for us. Of course that's no excuse but rather an explanation about what might have happened. We sincerely hope you give us...

tampa,florida
Reviewed 12 August 2016

I stayed for a night while my apartment was being renovated but as things took longer i have been there for a week. The staff is very friendly and helpful. The rooms are not 5 star but they are very nice(clean,affordable and quiet). I would highly recommend this hotel to anyone local or in town for a few days.

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Helpful?
1Thank Steve G
Basti S, Owner at Hotel Galaxy, responded to this review

Steve, we're sorry to hear about the trouble with your apartment, but we're glad we've been able to make things a little better by providing a clean, comfortable place to stay. Thanks so much for taking the time to leave such kind words, and we wish you all the best. Sincerely, Your Team at Hotel Galaxy

Reviewed 8 August 2016

This is at a good location on Dean Martin which used to be called Industrial Road. My room was the closest room to I-15 but the noise from the highway is not enough to bother a person. The carpet was heavily soiled. Manager: Please clean your carpets! There was a marble rectangular desk to work on but the WIFI is...

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Helpful?
1Thank TravelGuruGenius
Basti S, Owner at Hotel Galaxy, responded to this review

First, we'd like to thank you for both the feedback and the kind words, TravelGuruGenius. We also want to assure you we take the comfort and cleanliness of our guests seriously, so we're sorry if everything wasn't perfect when you came by -- we'll be sure to look into what might have happened. Thanks again for the feedback, and we...

Joensuu, Finland
Reviewed 10 July 2016 via mobile

The Strip is expensive but here you can have a night very cheap and is close to the strip. They have Air con and good rooms in very good price. You can also do laundry and have a breakfast. Or make your own in micro and the bonus is own fridge in the room.

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Helpful?
Thank HannuV
Basti S, Owner at Hotel Galaxy, responded to this review

HannuV, we appreciate you taking the time to leave such a thoughtful, informative review! We're so happy you decided to stay with us and even more thrilled to know everything was great! Hope you think of us the next time you're in town. Thanks again, Your Team at Hotel Galaxy

northeast
Reviewed 10 July 2016

The reception staff are lovely and helpful, the rooms are clean and free wifi and tv help, a little dated but real close to the strip, we needed cheap with parking and our wish was granted, we rolled into Vegas after 6pm and got this.

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Helpful?
Thank tan2themax
Basti S, Owner at Hotel Galaxy, responded to this review

Providing each guest with the comfort and cleanliness they deserve is our top priority, so it's wonderful to know everything was great during your visit! Hope you think of us the next time you're visiting! Thank you, Your Team at Hotel Galaxy

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Galaxy offers a magnificent view of the Strip. Enjoy the strip experience from your room or balcony by booking a room at Hotel Galaxy. ... more   less 

Additional Information about Hotel Galaxy

Address: 5201 Dean Martin Dr, Las Vegas, NV 89118-1707 (Formerly Stay Suites of America)
Region: United States > Nevada > Las Vegas
Price Range: £29 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Galaxy 2*
Number of rooms: 130
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Also Known As:
Americana 5 Inn And Suites South Strip
Americana 5 Inn & Suites South Strip Hotel Las Vegas
Americana 5 Las Vegas
Hotel Galaxy Las Vegas
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Galaxy staff and other travellers.
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Questions? Get answers from Hotel Galaxy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay there.”
 of 5 bubbles Bpracek, 20 Nov 2016 | Read review
“Stay somewhere else”
 of 5 bubbles RickN982, 28 Oct 2016 | Read review
“Do not book this hotel whatever you do.”
 of 5 bubbles ayesha165, 22 Aug 2016 | Read review
“if staying a few days, you have to ask for housekeeping otherwise they wont disturb you”
 of 5 bubbles 486steveg, 11 Aug 2016 | Read review
“You want a room in the back way from the street and Interstate 15.”
 of 5 bubbles TravelGuruGenius, 8 Aug 2016 | Read review
5 of 5
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