We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviews weekly cleaning addressed immediately clean bed home away from home the general manager every request full size refrigerator stove top a wonderful place to stay rio hotel decent stay convenient location vegas strip roommate rates housekeeper
This location is the worst of the three in Las Vegas. There is never towels and/or wash clothes in the rooms when you check in. The last few times that I have checked in there were no linen on the beds and we checked 3...More
Date of stay: October 2018
1 Thank laurenbC8275LY
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 24 October 2018
Please accept our sincerest apologies for the issues you encountered during your stay with us and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts so...More
I had a wonderful stay st the extended stay america in Valley view in Las Vegas! The staff was very accommodating and supportive of all my needs! I felt like hey treated me as a family member! I lived there for six months as a...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Date of stay: December 2017
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 23 January 2018
Thanks for the wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again...More
Stayed in this “hotel” for over a week and the service at the front desk is horrible. They seldom abide to your requests, honestly not even a wake up call. A/C is in the living room part of the room, when it should be in...More
Date of stay: August 2018
Thank Bruce F
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 9 August 2018
Bruce, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to...More
1. Management changed our reservation to a single suite without our permission and without notifying us.
2. Room was uninhabitable. See photos below.
3. No air conditioner in bedroom. Very noisy vent that was supposed to channel cool air from living room. Did not...More
Date of stay: July 2018
1 Thank tanyag741
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 31 July 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More
I got a text around 6 pm the evening of my reservation, from a 3rd party reservation business, saying that Extended Stay Valley View had overbooked and my family no longer had a room. Because it was a particularly busy weekend, there were only 2...More
Date of stay: March 2018
Thank Michelle M
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 4 May 2018
Michelle, we're so sorry we were unable to accommodate you as our hotel was overbooked. We offer no excuses for this mix-up, and we apologize for the inconvenience you and your family experience. Rest assured that we will reinforce our training to ensure such incidents...More