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Grand Sierra Resort and Casino

15,092 reviews
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Traveller (903)
Room & Suite (379)
Pool & Beach (78)
Overview
  • Excellent55%
  • Very good28%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“bowling alley”(523 reviews)
“summit rooms”(230 reviews)
“johnny rockets”(215 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Offers from Grand Sierra Resort and Casino
Special Rate: Rooms from $29
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (15,092)Write a Review
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15,041 results
Traveller rating
8,036
4,216
1,701
649
439
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8,036
4,216
1,701
649
439
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1,391 - 1,395 of 15,041 reviews
Reviewed 23 August 2017

The is my first time to lower the rating of GSR. It was all about the first night I stayed in the smoking room which made my trip became unpleasant. I my reserved my room is non-smoking and I specificly call to reservation 4 hours...More

Review collected in partnership with this hotel
Thank chyijyn
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded 26 August 2017

Dear Chyi N, Thank you for taking the time to submit this review. We are very sorry about your experience here at the Grand Sierra Resort and Casino. We have sent a personal email to you addressing your first night experience. We realize this issue...More

Reviewed 23 August 2017 via mobile

Great place to catch up with family and friends and have everything you need at your disposal. A variety of restaurants/cafes for every taste and time of day or night. Shop, gamble, club or lounge by the pool, whatever your mood dictates. A central location...More

1  Thank Deborah D
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded 30 August 2017

Dear Deborah D, Thank you for this wonderful review! We appreciate you taking the time to give us your feedback and are elated to hear about your experience during your girls trip. There is nothing more important to us than Guest experience here at the...More

Reviewed 23 August 2017

We like staying at the Grand Sierra because it's at a great location. We love all the great activities they have; bowling, a theater and many other great things. They have great restaurants to eat at and the gelato is wonderful!More

Review collected in partnership with this hotel
Thank ghd62
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded 30 August 2017

Dear ghd62, Thank you for this amazing review! We appreciate your feedback and are elated to hear about your experience enjoying all of our activities and amenities. Guest experience is very important to us here at the Grand Sierra Resort and Casino. We look forward...More

Reviewed 23 August 2017

It was the best comp stay I've ever had at GSR! I felt as though I was taken care of by GSR all weekend long. I'm finally glad my past reviews seemed to get some attention to regarding the smoke in the casino. I didn't...More

Review collected in partnership with this hotel
Thank bwash2015
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded 30 August 2017

Dear bwash2015: Thank you for your return visit to the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our improved air quality. We truly appreciate the excellent rating you have awarded us and hope...More

Reviewed 23 August 2017

Room was spacious and modern. Front desk staff was courteous and talked me into an upgrade. We were really looking forward to the slick track and drifting track, but they were both closed. HUGE DISAPPOINTMENT. Had one of the worst dining experiences of my life...More

Review collected in partnership with this hotel
Thank Jody G
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded 31 August 2017

Dear Jody G, Thank you for taking the time to post this review. We are sorry to hear about your recent experience. Please accept our apologies for the food quality and customer service issues you encountered. We would appreciate the opportunity to personally apologize to...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Spa
Bar/Lounge
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Airport Transportation
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Spa
Casino and Gambling
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$66 - US$242 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#4 Casino Hotel in Reno
#4 Luxury Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$66 - US$242 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#4 Casino Hotel in Reno
#4 Luxury Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (903)
Room & Suite (379)
Pool & Beach (78)
Dining (23)
Amenities (74)
Family and Play Areas (8)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
StbrnRoz
8 November 2017|
AnswerShow all 3 answers
Response from deeppurple1 | Reviewed this property |
Just follow the signs in the airport to ground transportation at the airport and you will be guided to where the hotel shuttle service will pick up.
0
Votes
Gary H
3 October 2017|
AnswerShow all 4 answers
Response from GSRCustomerCare | Property representative |
Gary: This is a great question - thank you! When you make your reservation, we charge the first night's room charge to secure the reservation. Upon check in at GSR, we then charge $50 per night as a security deposit... More
1
Vote
Matt P
23 September 2017|
AnswerShow all 3 answers
Response from Pete201112 | Reviewed this property |
Good afternoon, you are only 1.7 miles from the Grand Sierra to downtown Reno and many other casinos and attractions. So you could walk or you could take a local car service. I recommend Lyft. If you do stay there stop by... More
0
Votes
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12345617
Room Tips
"you get what you pay for"
Read review
"W and Summit and floors have full size refrigerators and microwaves. Grand rooms are spacious but do not have..."
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"If you can get a room above the 16th floor, do it. Really nice view of the city and the mountains."
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"New the renovated rooms are really nice, highly recommended !!"
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