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The Sands Regency Casino Hotel

Overview
345 N Arlington Ave, Reno, NV 89501-1132 See on map
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
3 Star accommodation
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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (213)
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1 - 5 of 207 reviews
Reviewed 5 days ago via mobile

We where so excited to head up to Reno and stay at the sands for my birthday I’m beyond disappointed with everything we get to our room our bed sheets where so dirty looks like a construction worker came and laid on it before we...More

Date of stay: December 2018
Thank alyssa s
Reviewed 1 week ago

We were playing late at night and NO one came around to even offer a cup of coffee or a beer...one waitress hugging the bar or zip bartender..gone, not around. Too many bums frequent the 3rd st entrance to get out of the cold and...More

Date of stay: December 2018
Thank lapreston
Response from TA-Manager-Response, Manager at The Sands Regency Casino HotelResponded 6 days ago

Hi lapreston, Thank you for the feedback. I'm sorry to hear we didn't exceed your expectations. We take all feedback seriously and use it to improve. Could you tell me when you were in? I would love to go over your comments with my team....More

Reviewed 1 week ago via mobile

I was so excited to go to Reno Nevada. I got a reservation at the Sands. But I was sadly disappointed. It is not the best area. Safety is an issue. They did have some wonderful staff members. The security team were awesome. Sadly I...More

Date of stay: December 2018
Thank j g
Response from TheSandsR, Public Relations Manager at The Sands Regency Casino HotelResponded 1 week ago

We are sorry to disappoint JG - we appreciate the feedback. Please can you contact us: response@sandsregency.com, with more details of your stay, so that we can investigate the missing item.

Reviewed 1 week ago

In the pictures the hotel looks nice from the outside, inside..not so much. The casino floor is dated, the ceiling is low, so cigarette smoke permeates the casino floor. The employees are just going through the motions, especially security guards. The buffet is located in...More

Date of stay: December 2018
1  Thank simongU2114MR
Response from TA-Manager-Response, Manager at The Sands Regency Casino HotelResponded 1 week ago

Hi Simon, We apologise that we did not impress more when you visited. We are continually upgrading the air quality and the casino floor. The buffet is currently being remodeled, the buffet in the ballroom is temporary, until we complete construction in 2019. Your room...More

Reviewed 3 weeks ago

I have been staying off and on at the Sands for probably 15 years. During that time I have seen many ownership changes for the better and for the worse. The place has really been cleaned up and the people were there to gamble and...More

Date of stay: November 2018
Thank pennygambler
Response from TA-Manager-Response, Manager at The Sands Regency Casino HotelResponded 2 weeks ago

"If you stayed there in the past and it was bad, give them a try again. You will be shocked for the better this time".... That means a lot to us! We have been working hard to ensure all of our guests have a positive...More

View more reviews
About
Description
The Sands Regency offers over 800 guestrooms, including the largest standard guestrooms in downtown Reno, and 700 non-smoking rooms. All hotel guests receive valuable food, beverage, and gaming offers and More much more. On-site amenities include fitness center, outdoor pool and free WiFi. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Airport Transportation
Banquet Room
Casino and Gambling
Conference Facilities
Hot Tub
Meeting Rooms
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair access
Beachfront
Spa
Breakfast included
Hotel Style
Casino
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel Style
Casino
Room types
Suites, Non-Smoking Rooms
Number of rooms
836
Price range
US$44 - US$149 (Based on Average Rates for a Standard Room)
Also Known As
The Sands Regency Hotel Reno
,
Regency Hotel Reno
,
Regency Hotel Sands
,
The Sands Regency Casino Hotel Reno, Nevada
Location
United States > Nevada > Reno
Hotel class
Hotel Style
Casino
Room types
Suites, Non-Smoking Rooms
Number of rooms
836
Price range
US$44 - US$149 (Based on Average Rates for a Standard Room)
Also Known As
The Sands Regency Hotel Reno
,
Regency Hotel Reno
,
Regency Hotel Sands
,
The Sands Regency Casino Hotel Reno, Nevada
Location
United States > Nevada > Reno
Photos
Traveller (90)
Room & Suite (135)
Dining (41)
Pool & Beach (8)
Amenities (13)
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Questions & Answers
Ask a question
Departure750584
19 November 2018|
AnswerShow all 5 answers
Response from TheSandsR | Property representative |
Roulette is usually open until the graveyard shift. That's usually between midnight and 2 am. If we have customers playing we would keep it open as long as they wanted to keep playing.
0
Votes
Gary H
17 June 2018|
AnswerShow all 5 answers
Response from rosemaryw715 | Reviewed this property |
I believe you have to provide a card to hold the reservation. Then you can pay in cash when you check in. But all hotels require a deposit and if you have cash you can pay the deposit in cash.
1
Vote
Tplaneta
5 June 2018|
AnswerShow all 4 answers
Response from rosemaryw715 | Reviewed this property |
I'm so sorry I can't help you with your question. I drove my own vehicle. I had no use for any shuttles.
0
Votes
Room Tips
"you might want to stay away from the railroad tracks on one side of the hotel"
desertsking
3 weeks ago
Read review
"better television reception would be nice "
dmeff14
4 weeks ago
Read review
"be able to have the room you reserve "
Mobile17828635887
4 weeks ago
Read review
"Clean no face towels and very thin blankets. Had to sleep with heater on all night."
DayTrip42849322183
11 Nov 2018
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