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BEST WESTERN Plus Boomtown Casino Hotel

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3,195 Reviews from our TripAdvisor Community

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Showing 3,191: English reviews
Hayward, California
Reviewed yesterday NEW

I booked a room for 2 nights. We arrive at 3:30 PM to check in but was told to come back at 4:00 PM because the room is not yet ready. We waited and came back at 4:00 PM and was turned down again because the room assigned to us is not yet ready. I patiently waited for 45 minutes...

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Helpful?
Thank Mommyaliw
Reno, Nevada
Reviewed 1 week ago NEW

Will be back every chance we get. Most amazing beds ever. The comfort and cleanliness is top of the line. Very quite, great service in bar, restaurant, lobby. Thank you for the great service and clean room.

Review collected in partnership with Best Western
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Helpful?
Thank camayl
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Thank you so much for an outstanding review and your kind words! You opinion is highly valuable to us and it helps our future improvement! I am very happy to here your expectations were exceeded during your stay with us! On behalf of our entire team I wanted to thank you for staying with us, it has been a pleasure...

Reviewed 1 week ago via mobile

I love staying at Boom Town! The Guitar lounge is fun, the steak restaurant is awesome. Great prices and friendly atmosphere. Rooms are new and very clean. I stayed in the north tower. I would highly recommend Boom Town to friends and family.

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Helpful?
Thank Kenny J
Sacramento
Reviewed 1 week ago

I love staying at Boomtown, it a great place to visit. The one thing I would like to see is microwave in all the rooms. There were times that I wanted to warm up something and i couldn't. But over all that will not stop me from visiting.

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Helpful?
Thank dwannes
Miranda, California
Reviewed 1 week ago

We felt compelled to express our appreciation for the fine service and care that we received during our recent seven (7) night Boomtown Hotel/Casino visit. We only planed to participate in the Boomtown New Years celebrations from Friday to Tuesday. However, the weather closed the roads and we were given consideration and granted the additional nights. The Guest Service Manager,...

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Helpful?
Thank Mike R
Boston, Massachusetts
Reviewed 2 weeks ago via mobile

There were 2 types of rooms when I stayed- remodeled and older. Some other members of our party got new rooms and I wish we had as well. It's worth the extra price in my opinion. The pool was closed for our entire stay which was a huge bummer when you have a 4 year old. Basically get the upgraded...

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Helpful?
Thank CraigandMelinda
cotati, United States
Reviewed 2 weeks ago

This was a good basic room at a reasonable price, considering we planned a family snow trip just a few weeks before Christmas. Pluses: Friendly staff, helpful, restaurants on site. Bed was very comfortable Drawbacks: 1)30 min from Donner, with clear roads 2) Long distance from parking lot, through smoky casino to reach registration desk 3) Seemed somewhat disorganized, eg,...

Review collected in partnership with Best Western
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Helpful?
Thank amandamB2132UI
Brooklyn, New York
Reviewed 3 weeks ago

upon entering the room i was immediately confronted with a mildew stench. the room looks worn and not better than OK. I unpacked my bags and walk towards the window (i was now barefoot) and the entire half of the room on the window side is sopping wet! So i head downstairs to the front desk (manned by a very...

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Helpful?
Thank pinnytravelr
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you for taking time to give us feedback about your recent stay. Your opinion is highly valuable to us. I am very sorry to hear we were unable to meet your expectations. Our number one goal is to provide our guests with exceptional service and I apologize we failed to do so. I have processed a full...

Elk Grove, California
Reviewed 4 weeks ago

Lobster buffet is great but supervisor was rude. Teri is her name. Juan the server was exceptional. Arcade is good. Very limited games. Hotel was renovated lately and looks better. Kids like the 24 hours Mel's drive in.

Review collected in partnership with Best Western
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Helpful?
Thank Lg94017
Reviewed 5 weeks ago

I booked a room for one night online paid with credit card paid in full. got home and looked at my credit card statement and was charged twice what I agreed to called the hotel to find out why, had to leave a message and wait for a call back, two days later still waiting they say they are busy...

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Helpful?
Thank Bernice M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Casino and Gambling
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 

Additional Information about BEST WESTERN Plus Boomtown Casino Hotel

Address: 2100 Garson Road, Reno, NV 89439 (Formerly Boomtown Hotel & Casino)
Region: United States > Nevada > Reno
Price Range: £48 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
BEST WESTERN Plus Boomtown Casino Hotel Reno, Nevada
Hotel Style:
#3 Best Value Hotel in Reno
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Boomtown Casino Hotel staff and other travellers.
8 questions
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Sparks, Nevada
3 months ago
Apache Junction, Arizona
over a year ago
Palm Beach Shores, Florida, United States
5 months ago

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Questions? Get answers from BEST WESTERN Plus Boomtown Casino Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The north tower is away from the freeway.”
 of 5 bubbles Q9127LLmiker, 9 Jan 2017 | Read review
“The north tower seems to be newer, but the south tower is around the indoor pool.”
 of 5 bubbles sandsunsurf72, 5 Dec 2016 | Read review
“Avoid this hotel at all costs”
 of 5 bubbles sfprankster, 16 Sep 2016 | Read review
“Great price”
 of 5 bubbles jennifero347, 24 Aug 2016 | Read review
“No "good" rooms. Try to check in way before check-in time, so if you don't like the room, you can try for another. Good Luck!”
 of 5 bubbles Cellipooh, 3 Aug 2016 | Read review
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