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BEST WESTERN Plus Boomtown Casino Hotel

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BEST WESTERN Plus Boomtown Casino Hotel
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3,206 Reviews from our TripAdvisor Community

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Showing 3,201: English reviews
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Roseville, United States
Reviewed yesterday NEW

Booked this room for a 12yr old's birthday. We had planned on popcorn and movies for the overnight but the feature was not working and the girls were very disappointed. They were also looking forward to better features in the play area.

Review collected in partnership with Best Western
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Helpful?
Thank N2220ZMkarens
San Jose, California
Reviewed 2 days ago NEW

I've never stayed in Boomtown but will definitely have to do it again. The only thing I was disappointed in was the cashier at the $3.99 buffet. She did not smile and was not friendly at all. Everything else was pretty amazing.

Review collected in partnership with Best Western
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Helpful?
Thank Angela M
San Francisco
Reviewed 2 days ago NEW

The room was very pleasant and the beds were super comfortable. 4 fluffy pillows per bed and the towels were plush, but the check-in process was almost comical. One man helping a long line at 11:00 pm and then he just disappeared for 20 minutes and we all stood there while the line grew and grew. Someone in line finally...

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Helpful?
Thank Admom27
Keyes
Reviewed 2 days ago NEW

To date Boomtown continues to be our best value for our buck. The staff is friendly and the stay is always comfortable. We love the Thursday buffet which is very inexpensive with their free players card.

Review collected in partnership with Best Western
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Helpful?
Thank Itskeener
Palo Alto, California
Reviewed 6 days ago NEW

What a wonderful welcome we had as we arrived. The room was ready when we got there at 1:30pm. We used to have to wait. Everyone was nice and helped us with our needs to be comfortable. We ended up going exploring and found some really good roads off to the west of Verdi that go over to Loyalton/Portola. What...

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Helpful?
Thank Greg M
Carson City
Reviewed 2 weeks ago

Very disappointed- billed three times on my debit card despite having a credit card on file! Mgmt would not come out to address nor anything offered in lieu of... room heater extremely loud. Great location just very disappointing

Review collected in partnership with Best Western
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Helpful?
Thank Mchael C
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you for taking time to write a review about your recent experience. Your business is very important to us and we value your feedback. By telling us how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I wanted to personally apologize for the billing issues and...

red bluff ca, United States
Reviewed 2 weeks ago

the front desk representative on check in was rude and condescending. I believe the rudeness stems from my wife being on foreign origin. I am truly disgusted with the service and attitude of the counter representative that we will no longer be staying at your hotel.

Review collected in partnership with Best Western
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Helpful?
Thank waynewN6005VZ
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear guest, Thank you for taking time to write a review about your stay. Your opinion is highly valuable to us. I wanted to apologize for service you have received. Our number one goal is to exceed our guests expectations and I am very sorry to hear we failed to do so. Your concerns have been addressed and the action...

Chico, California
Reviewed 5 weeks ago

First room...Had to step over very Large pile of Dirty laundry stacked against door to enter room. Bed had two large obvious stains on covers. Entering bathroom noted tub drain was plugged, spout was dripping, approximately 3" full. Second room, tub spout loose and floppy. No bath fan. Noisy

Review collected in partnership with Best Western
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Helpful?
Thank Adam W
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you for taking time to write a review about your stay. Your opinion is highly valuable to us. By telling us how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I wanted to personally apologize to you for not being able to exceed your expectations. Our...

Yuba City
Reviewed 22 January 2017 via mobile

My husband and I went to this Buffett for a nice dinner it was horrible the lobster Was green and rubbery inside the shell. Pizza was doughy not to mention the cost of this was 71.00 for 2 . Steak was raw my husband likes it well done asked the cook to put it in the grill he refused stating...

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Helpful?
Thank kennethc723
Danville, California
Reviewed 20 January 2017

I don't usually stay in casinos, but I found myself in need of a room unexpectedly and the Boomtown Best Western offered a great room at a great price. We were very happy with the room. It was clean, quiet, and comfortable.

Review collected in partnership with Best Western
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Helpful?
Thank 596glenr
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Thank you so much for your feedback! It was out pleasure to have you staying with us! We are looking forward to your future visits!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 

Additional Information about BEST WESTERN Plus Boomtown Casino Hotel

Address: 2100 Garson Road, Reno, NV 89439 (Formerly Boomtown Hotel & Casino)
Region: United States > Nevada > Reno
Price Range: £48 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
BEST WESTERN Plus Boomtown Casino Hotel Reno, Nevada
Hotel Style:
#3 Best Value Hotel in Reno
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Boomtown Casino Hotel staff and other travellers.
8 questions
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Sparks, Nevada
4 months ago
Apache Junction, Arizona
over a year ago
Palm Beach Shores, Florida, United States
6 months ago

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Questions? Get answers from BEST WESTERN Plus Boomtown Casino Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The north tower is away from the freeway.”
 of 5 bubbles Q9127LLmiker, 9 Jan 2017 | Read review
“The north tower seems to be newer, but the south tower is around the indoor pool.”
 of 5 bubbles sandsunsurf72, 5 Dec 2016 | Read review
“Avoid this hotel at all costs”
 of 5 bubbles sfprankster, 16 Sep 2016 | Read review
“Great price”
 of 5 bubbles jennifero347, 24 Aug 2016 | Read review
“No "good" rooms. Try to check in way before check-in time, so if you don't like the room, you can try for another. Good Luck!”
 of 5 bubbles Cellipooh, 3 Aug 2016 | Read review
5 of 5