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We arrived on a Monday and left Wednesday. Upon arriving we went to the Oyster Bar for lunch. Sorry to say but it doesn't come up to past standards, and hardly anyone was in the place. We got our room and it wasn't what we...More
There was actually a path worn in the room carpeting from just inside the door to and around the bed, and to the bathroom. Whether it was or not, that alone gave the feeling of dirty and unkempt. I actually thought I was getting one...More
Response from Casey C, Manager at Nugget Casino ResortResponded 3 weeks ago
We are sorry to hear that you were disappointed with the carpet and noise in the rooms. We are continually trying to improve our service and the product we can offer to our guests, so that we can continue to make progress. We...More
I was a week at this resort for a conference. Overall, it's a good hotel, I can't knock the room or amenities. The gym and pool were both very nice. But as a resort, I'm not sure I would recommend it. The setting is weird,...More
Don't stay here! The staff and everyone who we dealt with did not care or respect our situation. We woke up to find a jagged piece of broken glass in our sheets, and we slept there 2 nights. The managers and everyone we spoke to...More
2 Thank 65Kris00
Response from Casey C, Manager at Nugget Casino ResortResponded 4 weeks ago
Dear Mrs. Rohr,
We appreciate you taking the time to comment with regards to your recent stay. We strive each day to exceed our guests expectations and we clearly fell short of that during your last stay.
I can assure you that we have communicated...More
Abysmally rude front desk experience.
Hostile tone from”assistant front desk manager” stating a non pet friendly policy and asking about my disability and animal.
discriminatory against hearing disabled persons.
Response from rramey2017 | Reviewed this property |
I came here to check my review which is still pending. This place has bed bugs & everyone who works there knows it. If you've already stayed there, you can buy products online to mitigate any possible hitch hikers you... More
I came here to check my review which is still pending. This place has bed bugs & everyone who works there knows it. If you've already stayed there, you can buy products online to mitigate any possible hitch hikers you haven't seen yet.