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I was staying there for 2 nights. The front desk girl was very nice. I could not say the same about the other staff.
The hotel needs a lot of work outside and in. Beds are way to hard. Baseboards needs a real good clean....More
Thank Angel H
Response from Nathan S, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded 7 August 2014
Thank you for your review of our hotel. I undertand you had a few concerns and I appreciate you bringing it to our attention. I will share your concerns with our entire staff and implement a plan to ensure this does not occur with future...More
We went back to this hotel because we loved the staff and facility on a prior visit. This time things were not as good. They were very crowded. Thus, we think we got a room that was not used much. It did not feel fresh....More
Response from Nathan S, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded 4 August 2014
Thank you for taking the time to review our hotel. I apologize that we did not meet your expectations on this trip. I have discussed your review with our Housekeeping Department and will use as a learning tool for future guests. Please do not hesitate...More
Stayed in a king suite which was clean and up to date. Only disappointment was the bathroom was too small. There was a change machine in the laundry room which saved me because I left my quarters home. All went well for my short trip....More
Response from Nathan S, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded 31 July 2014
Thank you for staying with our property and reviewing on Tripadvisor! We appreciate your business and hope you allow us to accommodate you again on your next trip through Cherry Hill. Please do not hesitate to contact me if I can ever be any of...More
I'm a huge fan of Residence Inns but this one was very disappointing to me. Staff were friendly enough. Check in was easy. The room was comfortable. I stayed here years ago and it wasn't bad back then either. I do prefer a more traditional...More
1 Thank Jackie M
Response from Nathan S, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded 16 July 2014
Thank you for valuable feedback and we will address the items your brought to our attention immediately. Please come back and see us the next time you are through Cherry Hill and I can assure you we will exceed your expectations!
This hotel is one of the Townhouse style hotels which I find very convenient as I can park my car right near the room and easily unload all off our stuff. We had a lower level room that was rather large and clean. The beds...More
Response from Nathan S, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded 7 July 2014
Thank you for staying with us and we appreciate your valuable feedback. Please let me know next time you come through Cherry Hill!
Response from cherryhillgm | Property representative |
Hi, thanks for your question! Yes, we charge a $100.00 non refundable fee. Marriott's policy is we have to have the room shampooed and exterminated each time there is an animal in a room to ensure our rooms are kept clean... More
Hi, thanks for your question! Yes, we charge a $100.00 non refundable fee. Marriott's policy is we have to have the room shampooed and exterminated each time there is an animal in a room to ensure our rooms are kept clean and flea free for our future guests. Please let me know if you have any additional questions.