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Due to a power outage of unknown duration, we booked time at the Residence Inn Deptford. The manager there, Devon Spalding, was very helpful and accommodating to our situation. When we learned power was restored, Devon was very helpful in adjusting our scheduled stay times....More
Typically, when you book a stay at a Residence Inn you know what you are getting. You don't expect the Ritz, but you do expect a property that is well taken care of and with the amenities that would make a longer stay comfortable. This...More
Thank John G
Response from Deven S, General Manager at Residence Inn DeptfordResponded 2 weeks ago
Good Morning John G,
Thank you so much for your feedback. We appreciate you sharing your experience with us. As we take each guest feedback serious and use it to assist us to become better. I am extremely pleased to say that our property will...More
My Family includes a dog and 2 cats. 75.00 was the additional fee, for the 1st. Night stay. This Hotel was like being part of a family. We had to stay there for almost 2 weeks. Deven Spaulding is the general manager. He knew we...More
1 Thank gladwewerehere
Response from Deven S, General Manager at Residence Inn DeptfordResponded 8 December 2017
Thank you so much for sharing your experience with us. We are glad to know that your stay was more than just a stay. We are so glad that you and your family were able to have a wonderful Thanksgiving dinner and became an...More
When booking in hotels such as Residence Inn, we usually do not check TripAdvisor ratings as we have always found these well-known brands to be acceptable for a one night stay. However, we have learned a lesson. This may have been one of the worst...More
Response from Dan W, General Manager at Residence Inn DeptfordResponded 6 December 2017
Thank you so much for sharing your experience with us. I truly appreciate your feedback and will look into your concerns directly. Thank you again for your feedback as it will continue to contribute to our daily progress.
Haven't visited here in two years. Came back over Thanksgiving weekend expecting the usual top-notch "Marriott experience". Guess I expected too much. True, all the people I met were friendly and accommodating, but the facility itself has changed.
It is still a nice place, but...More
Response from Deven S, General Manager at Residence Inn DeptfordResponded 2 December 2017
Thank you for sharing your experience with us. We appreciate your business and loyalty to our hotel. We were glad to see you return and allow us to accommodate you during the holiday weekend. We appreciate how you've allowed us to directly touch basis with...More