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I apologize for the late review. I'm finally catching up on my reviews. Check in was fine and easy but I was disappointed with this particular Candlewood Suites. This hotel needs serious attention. Although the hotel has been remodeled at some point in the last...More
1 Thank Michael T
Response from IHGService, Guest Relations Manager at Candlewood Suites Philadelphia - Mt. LaurelResponded 1 week ago
Hello from Candlewood Suites Philadelphia-Mt. Laurel, we appreciate your feedback. I'm glad you found our hotel's location to your liking and the service level provided by the second Front Desk on duty positively affect your stay. On the downside, I'm sorry our rooms'...More
My husband & I are retired and travel a lot so we look for comfort, convenience and a good value in our hotel stays.
Check in was fast, efficient & very friendly. The room was so clean & spacious. The bed was comfortable & made with...More
Room was georgeous people were nice...location was convenient...HOWEVER....I was able to reserve my hotel room online without a deposit....GREAT!!! Cuz I don't use credit cards ....Nope cuz guess what?? they dont take cash ...well they do but not till after u pay for it with...More
Thank Jennifer R
Response from IHGService, Guest Relations Manager at Candlewood Suites Philadelphia - Mt. LaurelResponded 9 February 2018
Hi Jennifer R,
Thank you so much for staying with us and for taking the time to leave a review of your most recent hotel experience. I appreciate the positive remarks regarding our hotel's proximity and room accommodation. Although, I am sorry you experienced inconvenience...More
For this is a review that was kind of difficult to figure out what star number to give and I will explain why.
This decision was much larger than just this location and a room, I am going for the bigger picture here on this...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Philadelphia - Mt. LaurelResponded 18 December 2017
Thank you for your stay and taking the time to write a review of our hotel. It is to know that you appreciate some of our amenities and facilities. However. I'm sorry to read that the cleanliness of your room fell below par...More
The rooms are old and out of date. The furniture is scuffed up and needs replacing. I was in a room on the 3rd floor where the outside light shined in the room and the window covering couldn't block it out. The fridge in my...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Philadelphia - Mt. LaurelResponded 9 November 2017
Thank you so much for staying with us and for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am sorry for the inconvenience our room condition...More