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The Hotel ML

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The Hotel ML
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547 Reviews from our TripAdvisor Community

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Showing 542: English reviews
Waterbury, Connecticut
Reviewed 4 days ago NEW

We went for a weekend to celebrate a friend's wedding. My husband waited over 35 minutes just to check in and the front desk staff were unprofessional & rude! The lobby "looked" nice, but wasn't very clean. One of the two elevators operated correctly and were dirty. The drinks at the bar were made with watered down alcohol, we didn't...

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Helpful?
1Thank jessicasmith5131
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond to our guest survey about your recent stay with us at our hotel. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions...

New York City, New York
Reviewed 6 days ago NEW

Great hotel, very clean, great staff. Spent the weekend with my family and had a great time. The water park is amazing, the kids loved it. The location is perfect right off the route 295 and the Turnpike. Food in the water was awesome. Can’t miss out on the value, We booked a return visit before leaving !!

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Helpful?
1Thank mmvelasquez
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive from our guests are taken...

Reviewed 1 week ago via mobile

The beer selection was great, the bartender was knowable and friendly. The $3 happy hour beers and food made the trip to the hotel worth it. Are only problem was the girl causing a seen that worked there apparently. Her attitude was horrable and she was trying to cause a problem. But Jack did a great job and his little...

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Helpful?
Thank SDePaul
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. We will look forward to your return in the future.

Reviewed 1 week ago via mobile

My wife, three kids and I stayed here overnight from jan8-jan9. When we first got to the room (514) we noticed that it wasn't vacuumed apparently after the last guest checked out. We found an Oreo cookie piece and kids toy near the bed. Also there seemed to be additional cookie crumbs around the room. There was also a draft...

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Helpful?
1Thank Adam C
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond to our guest survey about your recent stay with us. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive from...

Old Bridge, New Jersey
Reviewed 1 week ago

We waited over 30 minutes to check in. Mind you the front desk supervisor was there just doing paperwork and not even attempting to check anyone in. The room door needed to be slammed in order to be opened and closed. The furniture in the room was broken and we had no working outlets to charge our phones, even my...

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Helpful?
Thank honesttraveler2017
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you very much for taking the time to express your experience during your recent visit to The Hotel ML. It is only through the valuable feedback of guests like yourself that we can continue to identify opportunities to improve the service, facilities and amenities that we provide to our guests. We take all feedback very seriously and I can...

Reviewed 2 weeks ago via mobile

This place is a nightmare ! When there is not a special event going on , I ran into homeless people who said this is a section 8 approved hotel! The room heat was 80 degrees and they couldn't turn it down as the heating and cooling systems were having issues. They put us in an even hotter room before...

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Helpful?
Thank Kristin M
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post about your recent stay with us. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive from our guests are taken...

Bellmawr, New Jersey
Reviewed 3 weeks ago

Great staff and hospitality! I would like to specifically talk about one of the cleaning staff, a woman named Teresa. She is absolutely amazing, she is a great cleaner and she is so nice. She does what you ask and she's always sweet and with a smile. Although she doesn't speak a lot of English, she does her best to...

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Helpful?
Thank katerina5683
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post about your recent stay with us. We really appreciate your positive feedback and are happy we were able to exceed your expectations. Our goal here is to strive to give every guest an excellent experience and I am happy we achieved our stated goal. Thank you also for your nice comments regarding...

bronx,
Reviewed 3 weeks ago via mobile

We go to Hotel ML every year for Coco Keys- there's lots of things to do for kids here and the amenities are good. Only problem is housekeeping. Our room wasn't cleaned the whole weekend so that's the bad part.

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Thank nycpapito
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond to our guest survey about your recent stay with us.. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive from...

São Paulo, SP
Reviewed 4 weeks ago

Good hotel. Confortable with nice beds and quiet. The rooms are big and clean. Seems to be big but I can not say anything about it. I recommend it for short and long stayings. Someebody said there are good swimming pools but I did not try it.

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Helpful?
Thank dvargas329
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. The pools that were mentioned were probably our water park and I would entice you to try it on your next visit....

Kingston, Pennsylvania
Reviewed 4 weeks ago

This was the second time I stayed there in a month. The staff at check in and in the bar/restaurant was fantastic. The rooms were great. The beds were very comfortable. The salmon dish at the restaurant was delicious and reasonably priced.

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Thank eeuconsulting
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. A hotel is defined by the quality of service that it provides to its guests and at times things go wrong however...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hotel ML offers an exciting new hotel concept focused on providing unparalleled customer service in a warm and welcoming environment. Formerly the Mt. Laurel Marriott. ... more   less 

Additional Information about The Hotel ML

Address: 915 Route 73, Mount Laurel, NJ 08054 (Formerly Marriott Mount Laurel)
Region: United States > New Jersey > Mount Laurel
Price Range: £80 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Hotel ML 3.5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Marriott Mount Laurel
Mount Laurel Marriott
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel ML staff and other travellers.
6 questions
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See all questions (6)

Questions? Get answers from The Hotel ML staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here! There are many other options in the area!”
 of 5 bubbles jessicasmith5131, 16 Jan 2017 | Read review
“Rooms on the first floor are the closest to the water park”
 of 5 bubbles mmvelasquez, 14 Jan 2017 | Read review
“The even number rooms seem quieter.”
 of 5 bubbles eeuconsulting, 20 Dec 2016 | Read review
“Club Level rooms have beautiful hardwood floors!”
 of 5 bubbles 388bt, 6 Dec 2016 | Read review
“another hotel”
 of 5 bubbles L89MRmichellef, 3 Dec 2016 | Read review
5 of 5
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