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Extended Stay America - Ramsey - Upper Saddle River

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Extended Stay America - Ramsey - Upper Saddle River
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66 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Monroe, New York
Reviewed 3 November 2016

I was heading back home from a long journey and thought to stop by and take rest over night so i ended up here, the worst mistake i have ever made as soon as i entered the lobby there was some very foul smell i thought it might be in lobby only, than i checked in took elevator as soon...

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Helpful?
Thank MadhaviJalu
Manager_11525, Manager at Extended Stay America - Ramsey - Upper Saddle River, responded to this review

We appreciate you letting us know that our cleanliness was not up to standards. It is very helpful when guests let us know so that we can coach our staff accordingly. We are sorry that these smells were an issue. As you know we have fully equipped kitchens in each room. At times the aromas coming from our guest cooking...

Reviewed 22 October 2016 via mobile

The hotel was as described and nothing more. Coffee maker, and other kitchen items must be asked for at service desk. Grab and go breakfast is minimal. Internet service is slow and when I paid for faster service I had to pay again when another device logged on. Staff is very friendly and helpful which is the only redeaming item...

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Helpful?
Thank Stephanie H
Manager_11525, Manager at Extended Stay America - Ramsey - Upper Saddle River, responded to this review

Thank you of taking the time to share your comments about your recent stay. We are sorry if the hotel was not represented properly prior to your arrival. We do not stock the room with coffee pots, pots/pans or flatware prior to the guest arrival. This is to ensure that we are providing you with clean sterile items. I am...

Farmington, New Mexico
Reviewed 20 October 2016

No frills and the Extended Stay way took a little bit of getting used to but we were there for 4 days and adjusted to it. We chose "no housekeeping" and got kitchen ware from the front desk. Could use a list of what is offered but figured it out. The staff is very helpful and friendly. The general manager...

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Helpful?
Thank Marguerite H
Manager_11525, Manager at Extended Stay America - Ramsey - Upper Saddle River, responded to this review

The team and I appreciate you remarks. I am glad to see you were welcomed well by our staff and that you you valued our affordable rates at our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 18 October 2016 via mobile

I booked this hotel because it was close to Sleepy Hollow and very reasonably priced. While it's definitely a no frills hotel, it was very clean and comfortable. What really impressed me was the exceptional customer service. I left a very expensive ring in my room. I was certain that it was gone for sure. But with the help of...

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Helpful?
Thank Breengail
Manager_11525, Manager at Extended Stay America - Ramsey - Upper Saddle River, responded to this review

I want to thank you for taking the time to share your experience. Hearing how you were impressed by the excellent customer service provided by our staff is satisfying. It is also good to know hoe location, price, and facilities were all to your liking. Thank you again for your kind words. The staff and I would love to provide...

Ocean Isle Beach, North Carolina
Reviewed 27 September 2016 via mobile

This is our second trip to this hotel. It's a great place to get a good night's sleep plenty of hot water and a hot cup of coffee in the morning. Although it's not a 5 star accommodation it's perfect if you're working in the area or staying in the area. Brian the manager is on top of this place...

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Helpful?
Thank rprichied
Manager_11525, Manager at Extended Stay America - Ramsey - Upper Saddle River, responded to this review

Your feedback is very important. We appreciate your positive comments about our offerings and the excellent customer service you received at our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Reviewed 22 September 2016

I have stayed here a few times on business. It is a very inexpensive hotel in a good location. I usually don't have a car and there is an Olive Garden right next door and Gravity Vault (I'm a rock climber) within walking distance. The rooms need repair. On my most recent visit the bedside light didn't work and the...

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Helpful?
Thank Jessica H
Manager_11525, Manager at Extended Stay America - Ramsey - Upper Saddle River, responded to this review

We appreciate you taking the time to share your recent experience at our property. We apologize that the lighting in your room and the shower were not in proper working order. Our maintenance engineer has been made aware of your review so the items can be fixed promptly. We apologize for the inconvenience. Thank you again for posting your review....

Ramsey, New Jersey
Reviewed 8 September 2016

The hotel staff is always very friendly and helpful. Yesterday William went above and beyond his normal responsibilities, without hesitation, and printed a document for me on the hotel's printer. The hotel does not have public computers and printers so his helpfulness saved me a trip to a nearby Staples.

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Helpful?
Thank fender127
Manager_11525, Manager at Extended Stay America - Ramsey - Upper Saddle River, responded to this review

Thank you for sharing your experience. I am more than satisfied to read the high level of customer service our staff provided you with during your stay. Our staff, especially William, will be informed of the amazing job they are doing assisting guests. Thank you again for your review. We look forward to seeing you in the future, should your...

Baltimore, Maryland
Reviewed 5 September 2016

Overall the stay was fine. Staff very helpful and simple breakfast sufficient. The $25 extra for our dog should be applied to shampooing the carpet. Room smelled of dog. Not pleasant. There's an Olive Garden right next door. Convenient if not so healthy.

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Helpful?
Thank OliviaHayward
Manager_11525, Manager at Extended Stay America - Ramsey - Upper Saddle River, responded to this review

The staff and I read your review, and would like to thank you for sharing your comments about your recent stay. Please accept our apologies that room was less than perfect for your visit. We keep rooms set aside for our guests with pets and your were assigned to one of those rooms. Still, we are sorry to know that...

Reviewed 20 August 2016

I stayed for two nights with my 6 year old son and we absolutely loved the room. It came with a kitchen which is a big deal for me because I like to cook as opposed to eating out all the time. The hotel also provides cookware and flatware if you need it. The entire staff is great and really...

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Helpful?
Thank Damien J
Manager_11525, Manager at Extended Stay America - Ramsey - Upper Saddle River, responded to this review

We would like to thank you for taking the time to write a review. It is pleasing to see that you and your son enjoyed your room, especially the fully equipped kitchen and were provided with excellent customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back...

New Haven, Connecticut, United States
Reviewed 31 July 2016

I had my dog with me so I had to find a pet friendly hotel and this was one. First I'll run down the good things: * The staff are EXTREMELY nice and friendly. That almost made up for the not so good things. * Pet friendly with an area in the back to walk your dog with bags and...

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Helpful?
Thank Shvonne L
Manager_11525, Manager at Extended Stay America - Ramsey - Upper Saddle River, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that we were not clear about the pet fees during your booking process. We never want to appear that we are nickel and dime our guests and charging for fees that are not stated. Still, we are happy to know that we were able to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Ramsey - Upper Saddle River

Address: 112 State Rt 17, Ramsey, NJ 07446-2621
Region: United States > New Jersey > Ramsey
Price Range: £65 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Ramsey - Upper Saddle River 2.5*
Number of rooms: 101
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Also Known As:
Extended Stay Ramsey
Extended Stay America Ramsey
Ramsey Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Ramsey - Upper Saddle River staff and other travellers.
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Questions? Get answers from Extended Stay America - Ramsey - Upper Saddle River staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check room before paying”
 of 5 bubbles MadhaviJalu, 3 Nov 2016 | Read review
“I was told 3rd floor was "smoking" but "no smoking" did not seem to be enforced on the first floor. .”
 of 5 bubbles MargueriteH556, 20 Oct 2016 | Read review
“In the back away from rt 17”
 of 5 bubbles OliviaHayward, 5 Sep 2016 | Read review
“Middle number rooms are close to the elevator which is right across from the front desk.”
 of 5 bubbles 512damienj, 20 Aug 2016 | Read review
“Was on the front door by the entrance and that was quiet even near a busy highway”
  • Bed skirt
  • Fridge
  • Bathroom sink
  • More tub
  • Tub bottom
 of 5 bubbles ShvonneL, 31 Jul 2016 | Read review
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