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NH Cape Town The Lord Charles

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NH Cape Town The Lord Charles
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211 Reviews from our TripAdvisor Community

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Showing 188: English reviews
Reviewed 2 days ago NEW

The layout of the hotel is aging, with long distances to travel to get to your room. The room size average, but what was more disappointing was the fact that no complementary water was in the rooms. I had to buy water at R29 a 750ml bottle. The Breakfast was very nice, lunch also not bad, but the dinner was...

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Helpful?
Thank James K
Reviewed 2 days ago NEW

The service was excellent we had a waiter at our table when ever we needed, drinks came out very quick,The food was great, only problem I have is with flies when serving food. Had the best sleep as the pillows where comfy.

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Thank Nathan P
Johannesburg, South Africa
Reviewed 1 week ago

What a breath of fresh air this institution is. Friendly staff and grounds. Food and drink were reasonably priced too. The room was clean and neat. The only negative comment would be that the wooden sliding door got stuck often. Maybe a good idea to get maintenance to sand the door down and refit.

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Helpful?
Thank andycamphausen
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Andy I am delighted to read your review on your most recent stay at NH Cape Town The Lord Charles Hotel. Thank you for mentioning some of our unique and best attributes to the hotel such as the overall atmosphere, excellent food and great staff. We look forward to welcome you back to our hotel in the near future...

Reviewed 1 week ago

Aircon did not work in my room 😭 And being on the ground floor I could not open my room - this is very basic and you should check these things pro actively - It is not a clients duty to bring this to you attention

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Helpful?
Thank Danie V
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Danie Thank you very much for your constructive comments and concerns regarding your recent stay with us at NH Cape Town The Lord Charles Hotel. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service and facilities. My sincerest apologies for the maintenance challenges you experienced during your stay. I...

Lawton, Oklahoma
Reviewed 1 week ago

John Munkanu went above and beyond to make our trip enjoyable. The rooms were clean and well-kept housekeeping did a great job. Guest services and the reception desk were always able to answer the questions that we had. The meals that we ate at the hotel were very good.

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Helpful?
Thank dnobis12
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to give us such positive feedback on the great work John did. I will make sure I pass on your gratitude so he knows his hard work paid off. Thank you for also mentioning some of our other great qualities such as our clean rooms, great service delivery and excellent meals. We...

Mauritius
Reviewed 1 week ago via mobile

I stayed at the Lord Charles for a business event and had a lovely stay. The location of the hotel is very convenient - about 30 min from the airport. The food is amazing, the spread at breakfast is excellent and the variety at the lunch buffets was huge. My room was on the ground floor and was very spacious...

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Helpful?
Thank Trixie-Belle N
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Trixie-Belle I am thrilled to read you extensive and positive feedback regarding your most recent visit to our Hotel. Thank you very much for mentioning some of the best attributes to NH Cape Town The Lord Charles Hotel such as our location, our great breakfast, comfortable rooms and absolutely amazing staff. We look forward to welcome you back to...

Cape Town Central, South Africa
Reviewed 1 week ago

The Staff went out of their way to make us comfortable and welcome . The food was excellent and wine choice good and not overpriced . A complimentary bottle of bubbly and made our small celebration of just two, very special ,as well as the "Happy Birthday" desert plate a wonderful touch THANKS GUYS . I would recommend this hotel...

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Helpful?
Thank Tammy600
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Tammy I am thrilled to read your wonderful feedback on your most recent visit to our hotel. Thank you for mentioning what an outstanding job we did and I am very happy to read that you enjoyed everything about your stay and that our staff went above and beyond to make it special. We look forward to have to...

Johannesburg, Gauteng, South Africa
Reviewed 1 week ago

The hotel is well situated and the garden and pool are very nice. The staff was friendly, room average for me and the WiFi do not work in the room. Good value for your money. The breakfast and the food in general was average.

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Thank Philippe T
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Phillipe Thank you for taking the time to review your most recent visit at our establishment. I am very delighted to read that you enjoyed your stay and thank you for also mentioning some of our greatest qualities such as our beautiful garden and amenities, excellent food and great value for money. We look forward to welcome you back...

Harrismith, South Africa
Reviewed 2 weeks ago via mobile

Stayed at Lord Charles with friends as a wedding party. Breakfast was amazing, pool cold but refreshing. Bed very comfortable. Friendly check in staff. Booking beforehand was easy with Zenobia being very helpful. There were small things I mentioned to the front desk that needed attention. Like the wooden table and chairs outside was very weathered looking. Love rooibos tea...

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Thank Anel P
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Anel I am thrilled to read your amazing feedback on your most recent visit to NH Cape Town The Lord Charles Hotel. Thank you for mentioning some of most outstanding qualities such as our amazing breakfast, comfortable beds, friendly staff and great amenities. I will make sure I pass on your good words to the team so they know...

Hampshire, United Kingdom
Reviewed 2 weeks ago via mobile

Back in ZA and back to the Lord Charles as always the staff are welcoming and friendly the hotel looks fresh and clean room very comfortable this is a good hotel central to wine lands and easy road connections

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Thank nfinbow
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest I am delighted to read that you have enjoyed yet another great stay at NH Cape Town The Lord Charles Hotel. Thank you for also mentioning some of the greatest attributes to the hotel, such as our location, our comfortable rooms and our amazing staff. I will certainly pass on your good words to all our staff. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
NH Cape Town The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 

Additional Information about NH Cape Town The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Region: South Africa > Western Cape > Cape Town > Somerset West
Price Range: £87 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Cape Town The Lord Charles 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Nh The Lord Charles Hotel Somerset West
NH Cape Town The Lord Charles Somerset West, South Africa
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Questions & Answers

Here's what travellers have asked, with answers from NH Cape Town The Lord Charles staff and other travellers.
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Questions? Get answers from NH Cape Town The Lord Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in the spacious family room and would highly recommend it”
 of 5 bubbles andycamphausen, 30 Nov 2016 | Read review
“I only had a shower in my room, but I understand that baths are available if wanted.”
 of 5 bubbles alicerosser, 14 Nov 2016 | Read review
“I had one of the rooms far away from reception but I'd take it again.”
 of 5 bubbles forbusinesstravel, 23 Oct 2016 | Read review
“Always ask for the top floor wing by the restaurant.”
 of 5 bubbles eliasliedeman, 12 Oct 2016 | Read review
“Higher floor rooms have better view of the mountains”
 of 5 bubbles 308rumbidzaim, 11 Oct 2016 | Read review
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