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NH Cape Town The Lord Charles

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NH Cape Town The Lord Charles
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266 Reviews from our TripAdvisor Community

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Showing 237: English reviews
Cape Town, Western Cape, South Africa
Reviewed 6 April 2016

Once again we had a fantastic time. There was a abundance of food and the quality was excellent. Anneline , the Lady that looked after us was courteous and looked after all our needs. She is a star. It was like she was the owner of the restaurant and we were the only customers. I would recommend breakfast 7 days...

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Helpful?
Thank 073GaryRoss
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Gary It is delightful to read that you were treated so well during your stay with us at NH Cape Town The Lord Charles Hotel. We always go above and beyond to make our guests feel at home. I will pass on your gratitude to Anneline so she know that her hard work paid off. Thank you for mentioning...

Pretoria, Gauteng, South Africa
Reviewed 6 April 2016 via mobile

A very comfortable stay in Somerset West. Large hotel with ample space, you feel like you alone in the hotel. Very accommodating and helpful. Great restaurant and bar, making it easy to relax and not have to travel to find something to eat and drink

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Thank Stoemie
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Stoemie Thank you for taking the time to review your recent stay in such a positive manner. We are delighted that you have enjoyed every minute of your stay as mentions in your review. We will make sure that we communicate your compliments to the relevant departments so our staff can learn how well their service was received. We...

St Austell
Reviewed 5 April 2016

Just had 2 nights here at the start of our South African Tour with Saga Solo's. A very warm welcome with lots of helpful advice on how to spend our first day. Food good, pub a bit dismal, great breakfasts. Could do with a lift

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Thank BridgetStAustell
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Bridget Thank you for taking the time to review your most recent stay with us here at NH The Lord Charles Hotel. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service and facilities. I am very happy to hear that you received a very warm welcome from our friendly...

Reviewed 4 April 2016

It is very easy to see that all the staff have been VERY well trained. Our experience was made very enjoyable by the kind and friendly people who work here.... Ladies and gentlemen serving ladies and gentlemen. Thank you

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Thank Terese D
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Terese Thank you for such a positive review. I am glad to hear that you have been treated so well during your stay. Thank you for mentioning one of our best attributes which is our friendly staff. We always go above and beyond to make each and every guest feel as comfortable as possible. We look forward to welcome...

Mossel Bay, South Africa
Reviewed 4 April 2016

Most impressive at arrival was the friendliness and helpfulness of all staff. Always a smile and a greeting. Room was impeccable and available immediately. Throughout our stay when you ask for anything from room service to directions to nearby shops, the response was always prompt and with a smile. We only had breakfast every morning and again, what a pleasure....

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Thank frik2015
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Frik It is with great delight to read what an exceptional welcome you received at NH The Lord Charles Hotel. Thank you for mentioning some of our best qualities such as our friendly staff, clean rooms, our willingness to assist, as well as our excellent breakfast. I will pass on your gratitude to ensure the staff know that their...

Cape Town
Reviewed 29 March 2016

Once again, The Lord Charles does not disappoint. Love the renovation and new look. Staff and service were excellent. Together we pulled off another great 3 day conference. Thank you Lord Charles Team. We will be back!

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Thank TravelMenu
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest It is with great delight to hear that you had another successful conference at our establishment. Thank you for mentioning that you love our new look of the hotel and that our staff went above and beyond to make your conference a success. I will pass your gratitude to the staff to make their hard work worthwhile. We...

London, United Kingdom
Reviewed 20 March 2016

Located in nice grounds this hotel is excellent for groups, less good for families, and not good for couples. The rooms are functional but very standard, although everything works. Food is OK but not exceptional and probably below South African standards. Staff were friendly and welcoming. Well located for the southern Cape Winelands and for CPT International airport. the hotel...

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Thank Zetat0urs
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Zeta Tours Thank you for taking the time to review your most recent stay at our establishment. We appreciate your feedback enormously. Thank you for pointing out some of our strongest attributes to our hotel such as the great location and grounds and friendly staff. We look forward to welcome you back to NH The Lord Charles Hotel in...

Reviewed 16 March 2016

Came back to the hotel after a 10 day visit last year to find several quality improvements had been made. The second pool however is still in a very tidy, but very 'tired' condition, but can see it less used by the majority of clients who tend to be using the accommodation as a stopping-off point on their tour of...

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Thank Charles d
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest It is a great pleasure to welcome you back to NH The Lord Charles Hotel. I am very delighted to read that you have chosen us as a return destination. Thank you for mentioning that our location is situated best in the vicinity to gain access to the wine lands; this is one of our best attributes. We...

Cape Town Central, South Africa
Reviewed 15 March 2016 via mobile

My business partner and I booked a conference room for two days do deliver a workshop. During the day they started to drill in the room directly next to us. Noise so loud we could not hear each other speak. I had to complain twice before anything was done about it over a time that wasted nearly 40minutes of our...

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1Thank johanheleenk
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Johan Thank you for taking the time to review our establishment. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service ad facilities. We are extremely sorry to read that we could not meet your expectations and that our meeting was interrupted by some maintenance challenges. I have addressed these...

Bronschhofen
Reviewed 14 March 2016

After two years we returned to this Hotel and were again entirely satisfied. It is located close to Wineland around Stellenbosch and to the N2. The Food is good and we love the breakfast buffet with free sparkling wine. The only Problem in this well run Hotel are the stairs as there is no Elevator to the upper floors. We...

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Thank Tiger49
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest It is with great delighted to read your positive review on our establishment. Thank you for taking the time to give us your feedback. Thank you for mentioning some of our unique selling points such as our excellent breakfast and central location that is the gateway to many wine farms in close proximity. We look forward to welcome...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
NH Cape Town The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 

Additional Information about NH Cape Town The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Region: South Africa > Western Cape > Cape Town > Somerset West
Price Range: £73 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Cape Town The Lord Charles 4*
Number of rooms: 198
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Also Known As:
Nh The Lord Charles Hotel Somerset West
NH Cape Town The Lord Charles Somerset West, South Africa
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Questions & Answers

Here's what travellers have asked, with answers from NH Cape Town The Lord Charles staff and other travellers.
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Questions? Get answers from NH Cape Town The Lord Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smoking is allowed on ground floor outdoor patios, and my ground floor suite was fouled for a short time by a heavy smoker next door.”
 of 5 bubbles actormichaelgross, 7 Mar 2017 | Read review
“Refurbished rooms are a must”
 of 5 bubbles Snail49, 9 Feb 2017 | Read review
“The suites are much larger than the standard rooms and definitely worth an upgrade consideration.”
 of 5 bubbles loren1972, 29 Jan 2017 | Read review
“Supreme Room”
 of 5 bubbles cliffordwitten1990, 24 Jan 2017 | Read review
“We have stayed ia few different rooms. Room choice is personal. We have found no particular disadvantages .”
 of 5 bubbles r0gerdublin, 18 Jan 2017 | Read review
5 of 5