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Front staff was nice. Room comfortable enough. I was told Breakfast was 6-9 when i checked in. Today i went inside breakfast room, no milk for cereal, ask fromt desk he gladly helped me out and told the lady that takes care breakfast. Rude lady...More
Response from FalgoonP, Guest Relations Manager at Days Inn & Suites by Wyndham Red Rock-GallupResponded 2 weeks ago
We are apologizing for the rudeness that our staff showed during your stay with us. We do not tolerate such kind of behavior from any of our staff and management.You are welcome to contact us at the Hotel, should you have any other concerns about...More
Stay at this Days Inn was beyond what I expected for a Days Inn. Clean, neat and spacious. Staff was great. I have stayed at many motel and stayed at pricer motels that were not as nice as this motel.More
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Thank Bonnie T
Response from Nerissa M, Guest Relations Manager at Days Inn & Suites by Wyndham Red Rock-GallupResponded 2 weeks ago
Hi Bonnie T,
Thank you for staying with us and for sharing your wonderful review of Days Inn & Suites by Wyndham Red Rock-Gallup Hotel! It is very rewarding to hear your perspective of our hotel and we appreciate that you have
acknowledged our efforts...More
Stopped in Gallup on road trip from Phoenix to Oklahoma. Arrived at 12:30am and given great service by the front desk. Room on first floor requested (no elevator) and provided. Room (#114) was clean, beds very comfortable, lights and plugs all worked, and bathroom was...More
Response from Falgoon P, Guest Relations Manager at Days Inn & Suites by Wyndham Red Rock-GallupResponded 4 weeks ago
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a...More
My husband and I, both in our 60's, drove from eastern Oklahoma with 2 dogs, stopped in Albuquerque to pick up our 5 year old grandson and had reservations at this hotel in Gallup, where one of our children lives. We got to Gallup tired...More
Response from Falgoon P, Guest Relations Manager at Days Inn & Suites by Wyndham Red Rock-GallupResponded 2 October 2018
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We will look into this matter and speak with our staff a and how they are treating our guest,...More
The room was ok on the surface when we checked in late about 1000pm after traveling 14hours.
The AC didn’t keep the room cool enough, neither my wife nor I got a decent nights sleep.
The bathroom smelled musty but that is not the half...More
Response from Falgoon P, Guest Relations Manager at Days Inn & Suites by Wyndham Red Rock-GallupResponded 25 September 2018
Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback are certainly going to be taken into...More