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Hotel Encanto de Las Cruces

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Traveller (309)
Room & Suite (64)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes."
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Property amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Great View
Romantic
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Las Cruces Spring Break

Location

Full view
44Car recommended
Grade: 44 out of 100
19Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
1,288Reviews
353Photos
4Q+A
100Room tips
Traveller rating
  • 742
  • 293
  • 150
  • 65
  • 38
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Popular mentions
The HVAC system is very old and puts out very little cooling. The facilities out side the room are very good, but the rooms are avwful. They are small and if you want a refrigerator, They charge $10 per day. After they clean the room, they fail to replenish coffee used and
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Response from Kelsey H, Social Media Coordinator at Hotel Encanto de Las Cruces
Responded 2 days ago
Thank you for the feedback about your stay, Kent. We are deeply sorry to hear that your experienced discomfort due to the temperature of your room and the outside noise. We never want this to be the case for our guests, so we will speak with our maintenance team about your experience and see what we can do to improve the quality of cool air for the future. We will also speak with housekeeping about the other aspects you noted. We understand that this stay did not meet your expectations, but we would love another chance to impress you in the future!
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Hotel's Favourite
I knew I booked well with Heritage when I asked the hotel manager about a row of trees at the entrance of the property. He prompt;y downloaded a botany app and took a picture of the leaves. With this he found and named the tree! Talk about customer service. Every body is happy
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Response from Amanda R, Front Office Manager at Hotel Encanto de Las Cruces
Responded 2 Sep 2018
Dear Jim B, Thank you for sharing this wonderful experience you had with our Guest Host, Colton. He is definitely a wonderful asset to our family here and his efforts never go unnoticed. I am happy to hear that you enjoyed your experience in Garduno's as well! We hope to have you as our guest again soon.
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We were greeted by a very friendly receptionist after a long drive from Houston. We did a brief walk around of a very lovely resort feel hotel. Pool and spa area is beautiful and very nice. The attached restaurant was very good as well. Room was very clean and plenty of
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Response from Kelsey H, Social Media Coordinator at Hotel Encanto de Las Cruces
Responded 2 days ago
Thank you for the great review! We are very pleased to hear that you enjoyed your stay and felt like you received a resort feel at our property! We apologize that your curtains weren't quite dark enough for your liking, but we are pleased that it had a minor impact on your stay with us. We look forward to having you stay with us again! Come again soon!
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The hotel staff is very friendly but that doesn’t offset the uncomfortableness of no air conditioner. I called the front desk at 9pm and maintence finally came at 9:23pm. He then left promptly to go get his ladder and it took him an additional 15 minutes. After a long day of
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Response from Kelsey H, Social Media Coordinator at Hotel Encanto de Las Cruces
Responded 2 weeks ago
Thank you for taking the time to let us know how we are doing. We deeply apologize that your stay with us was less than five star. We never wish this to be the case, and we will be using your feedback to improve in the future. The issues you have address about the air conditioner will be passed along and corrected. Again, we apologize for the inconvenience and we hope you will give us another opportunity to impress you in the future!
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Front desk staff were friendly and helpful. Close to highway, downtown, and Mesilla. The room was comfortable (and plenty of pillows). Three minor gripes: the room had inadequate lighting; there were no unused electricity plugs next to the bed; and, I would have liked historical
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Response from kelseyharney, Social Media Coordinator at Hotel Encanto de Las Cruces
Responded 3 weeks ago
Hi, So glad that you loved your room and appreciated all the pillows! Thank you for leaving us feedback on what we can improve on -- it will definitely be utilized. Hopefully next time you come stay with us we can chat with you about the building, we would love to share all of it's historical background.
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Hi Kim J, After reviewing the website, there is no current public transportation to White Sands. I would recommend renting a car, which will run you about $40 for a day. We will be happy to provide you with directions. You noted you can’t drive, so taking an Uber to White Sands will cost you about $75 one way.
0 votes
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Is there a smoking area?
Hi SJRCPA, We have designated smoke areas outside near the front entrance and outside near the banquet hall entrance.
1 vote
Hi Margaret, We do have special rates that we could possibly apply for your upcoming reservation depending on specific dates and availability. Please call me directly at 575-532-4208 so we can discuss dates and rates for you. I look forward to your phone call.
0 votes
Dear Jlplad, Thank you for your question! Of course cats are allowed in our pet friendly rooms, as are all of our 4 legged friends. However, while they are most welcome, there is a $25.00 pet fee associated and they must be inside their carrier if you wish to have housekeeping service. Otherwise, we hope they will be just as comfortable as we hope you will be at the best Hotel Las Cruces has to offer. If you have any further questions, or wish to make a reservation, please feel free to contact us at 575-522-4300, and any one of our wonderfully attentive staff will be more than happy to help you. Please have a safe trip, and we hope to see you soon! In Your Service, ~The Hotel Encanto de Las Cruces~
1 vote
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"Don’t stay here"
"room facing west would help block out beaming sun"
"Ask if elevators are functional before choosing a room on higher floors!"
"Stay somewhere else."
"patio rooms open to garden- like individual patios"
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PRICE RANGE
US$121 - US$182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton hotels las cruceshilton hotel las crucesencanto las cruces
FORMERLY KNOWN AS
Hilton Las Cruces
LOCATION
United StatesNew MexicoLas Cruces
NUMBER OF ROOMS
203
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