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Extended Stay America - Albuquerque - Rio Rancho

Traveller (3)
Room & Suite (8)
Dining (1)
  • Excellent46%
  • Very good9%
  • Average5%
  • Poor15%
  • Terrible25%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Pets Allowed
Wheelchair access
2 Star Hotel
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Offers from Extended Stay America - Albuquerque - Rio Rancho
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1 room, 2 adults, 0 children
Standard Room
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Reviews (51)
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All reviewsfront desk agentstayed herethe hotel is cleanbeds were comfortablelaundry roomgreat hotelstay there againnew mexicoalbuquerquemaintenance
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1 - 5 of 51 reviews
Reviewed 4 weeks ago

I've never written a bad review until now. We booked 3 rooms for our family. All three were dirty: soap scum in the showers, garbage from past patrons under the beds etc. The worst part was the toilet in one of the rooms. Not sure...More

Thank namanthey
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 3 weeks ago

Namanthey, thank you for staying with us and for the review. We apologize for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your...More

Hotel's Favourite
Reviewed 20 January 2018 via mobile

I stayed here for 6 months while on assignment in New Mexico. My room was massive, king bed was very comfortable. The hotel is clean and overall very quiet with the exception of the occasional dog barking. The pool area is well kept, although I...More

Thank Christy T
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 21 January 2018

Christy, thank you for choosing Extended Stay America while here for an assignment. We are delighted to read our convenient location and your well-appointed room was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Sincerely,...More

Reviewed 10 January 2018

I like this hotel and the view is great. This is the so many times I am here for a longer stay. The frontdesk is friendly and I recommend this hotel for all! A good hotel to stay with fam./friends! IKMore

Review collected in partnership with Extended Stay
Thank Ingred K
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 11 January 2018

Ingred, thank you once again for choosing our hotel and for sharing your delightful review. It is a pleasure to read our warm hospitality keeps bringing you back to us. Thanks again for recommending Extended Stay America to the future guests, and we can't wait...More

Reviewed 1 January 2018

No one said they don’t clean the room except for every 7 days. Hotel was smelly, dirty. We had to go get clean linens and take out our own trash. Dog areas were so dirty with poop I wouldn’t take my dog there! Horrible experience.....never...More

Thank Susan L
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 2 January 2018

Susan, please accept our sincere apologies for the cleanliness issues you encountered while here. We also regret that we failed to communicate our hotel policies and the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our...More

Reviewed 30 December 2017

Tucked away this little hotel seemed nice from the curb.. Minor issues with the room, if had we spent longer than just sleeping there we would have had an issue.. Lights were exposed in the kitchenette & shorted out, the bathroom smelled like piss, it...More

Review collected in partnership with Extended Stay
Thank L544ROchrisp
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 31 December 2017

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Room amenities
Price range
US$68 - US$91 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Price range
US$68 - US$91 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (3)
Room & Suite (8)
Dining (1)
Questions & Answers
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Kimberly S
6 April 2015|
Response from Alex S | Reviewed this property |
this is an old review. It does not reflect this hotel, or its current management accurately. I have stayed here numerous times, and never had this experience. suggest this review be deleted.
Room Tips
"Do not recommend....price is the same for a hotel that provides clean room and daily room service!"
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"All rooms are suites with kitchens"
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"No matter where your room is located, you will have peace."
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"Choose a first-floor room with handicapped accessiblity if you have mobility issues."
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