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I would say this hotel was a 3-4 out of 5 stars. I think they could have cleaned the carpets and updated the rooms a little. Felt like I needed to keep shoes on because carpet was dirty. I would ask for a cleaner room...More
Location is about 15 min shuttle ride from LGA. Hotel was room was clean, welcoming staff and free breakfast. The shuttle was on time (goes every 30 min), clean van and very nice driver. Totally would stay again. Perfect hotel when traveling to and from...More
Great place, perfect location near grand station. Very comfortable room and really great staff.
Think this hotel has a very good cost for its location and quality considering that you are in Manhattan the land of expensive hotels.
I had an okay experience here, but had a rude night agent a while ago last year. I asked for a key card a few times and he seemed to be a bit disgruntled by the fact that I was asking for it. I felt...More
Thank Lucy G
Response from Dominique R, Manager at SpringHill Suites by Marriott New York LaGuardia AirportResponded 2 weeks ago
Dear Lucy G,
Thank you for taking the time out to leave feedback on your stay from last year. We sincerely apologize an associate made you fell unwelcome, this is not the level of service we strive to provide. Your feedback will be shared with...More
I booked a room for one night in June. Upon our late check in, my husband and I learned that the hotels system was down. Instead of being accommodating, especially since there was a problem at the hotel, the staff did not have a warm...More
Response from Dominique R, Manager at SpringHill Suites by Marriott New York LaGuardia AirportResponded 3 weeks ago
Thank you for taking the time out to leave feedback on your recent stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize as it sounds like we fell short.If time permits I would like...More