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Best Western Rochester Marketplace Inn

440 reviews
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Traveller (30)
Room & Suite (24)
Dining (5)
Overview
  • Excellent30%
  • Very good36%
  • Average20%
  • Poor8%
  • Terrible6%
Travellers talk about
“cookies”(23 reviews)
“free breakfast”(22 reviews)
“room was clean”(25 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Suites
2.5 Star Hotel
All hotel details
Offers from Best Western Rochester Marketplace Inn
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (440)Write a Review
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84
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All reviewscookiesfree breakfastroom was cleanyogurtsticky lipsworking orderfridge and microwaveconvenient locationwould stay againfirst floorother hotelsmy sonone night stayhot breakfastupon checkjefferson roadnew york
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1 - 5 of 424 reviews
Reviewed 2 days ago

I booked this hotel for when I dropped my daughter to RIT. There was a very large snow storm when we got her and the parking lot was cleared. The breakfast area was very nice and the breakfast was ample. I went up to the...More

Thank katheday
Response from Patrick F, General Manager at Best Western Rochester Marketplace InnResponded yesterday

Hello katheday, First off I wanted to say thank you for taking the time to write a review. I'm very sorry to hear about the issues in your room. There are some rooms that never got set up correctly after renovations that we are working...More

Hotel's Favourite
Reviewed 7 November 2017

On an extended family reunion trip to Buffalo, we continued to Rochester, NY to keep an appointment with a business in Rochester. We were so impressed with this hotel that I can't speak enough praises of it. The staff was extremely courteous and helpful. They...More

Review collected in partnership with Best Western
Thank cyclop
Response from Patrick F, General Manager at Best Western Rochester Marketplace InnResponded 10 November 2017

Dear cyclop, Thank you so much for taking the time to write such a detailed review of our hotel, we greatly appreciate it! I am thrilled to see that we did well in all departments. I will make sure to share this with our staff....More

Reviewed 3 weeks ago

Last time I stayed in this hotel a couple of years ago, renovations were being done. The lobby remodel looks very nice. The room does not seem to have had the same total gut renovation with the same quality as the lobby. The rooms look...More

Review collected in partnership with Best Western
Thank Mark H
Response from Patrick F, Manager at Best Western Rochester Marketplace InnResponded 3 weeks ago

Dear Mark H, Thank you for taking the time to write a review of our hotel, feedback is always appreciated. I'm glad to see that you liked the new lobby. It is unfortunate that the room changes didn't have the same effect however. We are...More

Reviewed 4 weeks ago

Breakfast is adequate. I had very good sleep, and the beds were comfortable. I appreciate that my room was changed for free after I reported it, but I'd still like to have a refund of the nights spent in that room where I found bed...More

Review collected in partnership with Best Western
Thank Q4317MLmichaelm
Response from Patrick F, General Manager at Best Western Rochester Marketplace InnResponded 3 weeks ago

Dear Q4317MLmichaelm, I apologize for your experience with our hotel. We take every precaution to avoid these kinds of situations but we're not perfect. I did have a pest control company come out and inspect the room and they couldn't find any evidence of them...More

Reviewed 4 weeks ago

Very comfortable room, very good value, caring and helpful staff (housekeeper insisted on taking luggage cart back to the lobby for me), and a better than average breakfast. Excellent location also. In room climate control worked well and wasn't noisy or blast air. The tub...More

Review collected in partnership with Best Western
Thank johnb2017
Response from Patrick F, General Manager at Best Western Rochester Marketplace InnResponded 3 weeks ago

Dear johnb2017, Thank you for taking the time to complete a review of our hotel, it's greatly appreciated! I am always happy to hear that our staff were able to make such a great impact on your stay. Also wonderful to hear that the rest...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Free Parking
Hotel Amenities
Breakfast included
Free Parking
Self-Serve Laundry
Shuttle Bus Service
Airport Transportation
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$84 - US$126 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Henrietta
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms, Accessible rooms
Details
Price range
US$84 - US$126 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Henrietta
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms, Accessible rooms
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Traveller (30)
Room & Suite (24)
Dining (5)
Hotel & Grounds (13)
Bathroom (6)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
mkim5473
19 October 2016|
AnswerShow all 5 answers
Response from Lynn R | Property representative |
Hello, Unfortunately we do not.
0
Votes
Denise23
28 August 2014|
AnswerShow all 5 answers
Response from BestWesternHotels | Property representative |
Hi, at this time we do not allow pets at our hotel (service animals are an exception). Thank you.
0
Votes
Room Tips
"Choose 2nd/3rd floor since 1st floor is close to the dining room & could get noisy"
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"We had a second floor room - no issues"
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"Perhaps rooms away from main road, Rt 252 or Jefferson Road would be quieter"
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"324... faces the parking lot and street but there was no traffic noise during the night."
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