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28/01/2018 29/01/2018
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    Best Western Rochester Marketplace Inn

    940 Jefferson Rd, Henrietta, NY 14623-3214
    +1 855-613-8148
    Hotel website
    Lowest prices for your stay
    28/01/2018 29/01/2018
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    US$115Strikethrough price corresponds to the most expensive price returned by our partners for that offer
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    Traveller (30)
    Room & Suite (24)
    Dining (5)
    • Excellent30%
    • Very good36%
    • Average20%
    • Poor8%
    • Terrible6%
    Travellers talk about
    “cookies” (23 reviews)
    “free breakfast” (22 reviews)
    “room was clean” (25 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Fitness centre
    Wheelchair access
    Business Centre
    Self-Serve Laundry
    Shuttle Bus Service
    2.5 Star Hotel
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    Offers from Best Western Rochester Marketplace Inn
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (440)
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    1 - 5 of 424 reviews

    Reviewed 3 days ago

    I booked this hotel for when I dropped my daughter to RIT. There was a very large snow storm when we got her and the parking lot was cleared. The breakfast area was very nice and the breakfast was ample. I went up to the...More

    Thank katheday
    Response from Patrick F, General Manager at Best Western Rochester Marketplace InnResponded 2 days ago

    Hello katheday, First off I wanted to say thank you for taking the time to write a review. I'm very sorry to hear about the issues in your room. There are some rooms that never got set up correctly after renovations that we are working...More

    Hotel's Favourite
    Reviewed 7 November 2017

    On an extended family reunion trip to Buffalo, we continued to Rochester, NY to keep an appointment with a business in Rochester. We were so impressed with this hotel that I can't speak enough praises of it. The staff was extremely courteous and helpful. They...More

    Review collected in partnership with Best Western
    Thank cyclop
    Response from Patrick F, General Manager at Best Western Rochester Marketplace InnResponded 10 November 2017

    Dear cyclop, Thank you so much for taking the time to write such a detailed review of our hotel, we greatly appreciate it! I am thrilled to see that we did well in all departments. I will make sure to share this with our staff....More

    Reviewed 3 weeks ago

    Last time I stayed in this hotel a couple of years ago, renovations were being done. The lobby remodel looks very nice. The room does not seem to have had the same total gut renovation with the same quality as the lobby. The rooms look...More

    Review collected in partnership with Best Western
    Thank Mark H
    Response from Patrick F, Manager at Best Western Rochester Marketplace InnResponded 3 weeks ago

    Dear Mark H, Thank you for taking the time to write a review of our hotel, feedback is always appreciated. I'm glad to see that you liked the new lobby. It is unfortunate that the room changes didn't have the same effect however. We are...More

    Reviewed 4 weeks ago

    Breakfast is adequate. I had very good sleep, and the beds were comfortable. I appreciate that my room was changed for free after I reported it, but I'd still like to have a refund of the nights spent in that room where I found bed...More

    Review collected in partnership with Best Western
    Thank Q4317MLmichaelm
    Response from Patrick F, General Manager at Best Western Rochester Marketplace InnResponded 3 weeks ago

    Dear Q4317MLmichaelm, I apologize for your experience with our hotel. We take every precaution to avoid these kinds of situations but we're not perfect. I did have a pest control company come out and inspect the room and they couldn't find any evidence of them...More

    Reviewed 4 weeks ago

    Very comfortable room, very good value, caring and helpful staff (housekeeper insisted on taking luggage cart back to the lobby for me), and a better than average breakfast. Excellent location also. In room climate control worked well and wasn't noisy or blast air. The tub...More

    Review collected in partnership with Best Western
    Thank johnb2017
    Response from Patrick F, General Manager at Best Western Rochester Marketplace InnResponded 3 weeks ago

    Dear johnb2017, Thank you for taking the time to complete a review of our hotel, it's greatly appreciated! I am always happy to hear that our staff were able to make such a great impact on your stay. Also wonderful to hear that the rest...More

    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Free Parking
    • Hotel Amenities
    • Breakfast included
    • Free Parking
    • Self-Serve Laundry
    • Shuttle Bus Service
    • Airport Transportation
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Price range
    • US$84 - US$126 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Business Hotel in Henrietta
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Kitchenette ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 94
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Best Western, Expedia, Hotels.com, getaroom.com, Travelocity, Orbitz, Hotwire, Priceline, Cancelon, HotelQuickly and TripOnline SA so you can book your Best Western Rochester Marketplace Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New York >
    • Finger Lakes >
    • Henrietta
    • Also Known As
    • Best Western Marketplace Hotel Rochester ,
    • Best Western Rochester ,
    • Rochester Best Western
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    Traveller (30)
    Room & Suite (24)
    Dining (5)
    Hotel & Grounds (13)
    Bathroom (6)
    Business Centre & Event Rooms (1)
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    Ask a question
    Questions & Answers
    19 October 2016|
    AnswerShow all 5 answers
    Response from Lynn R | Property representative |
    Hello, Unfortunately we do not.
    28 August 2014|
    AnswerShow all 5 answers
    Response from BestWesternHotels | Property representative |
    Hi, at this time we do not allow pets at our hotel (service animals are an exception). Thank you.
    Room Tips
    "Choose 2nd/3rd floor since 1st floor is close to the dining room & could get noisy"
    Read review
    "We had a second floor room - no issues"
    Read review
    "Perhaps rooms away from main road, Rt 252 or Jefferson Road would be quieter"
    Read review
    "324... faces the parking lot and street but there was no traffic noise during the night."
    Read review
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