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Homewood Suites by Hilton Rochester / Henrietta

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Traveller (63)
Room & Suite (45)
Dining (5)
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Overview
  • Excellent47%
  • Very good30%
  • Average12%
  • Poor7%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
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Offers from Homewood Suites by Hilton Rochester / Henrietta
Special Offer: Double Points, Every Stay
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Offers from Homewood Suites by Hilton Rochester / Henrietta
Special Offer: Double Points, Every Stay
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (521)
There are newer reviews for Homewood Suites by Hilton Rochester / Henrietta
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All reviewscracker barrelliving room areaseparate bedroomhome away from homefull kitchenhot breakfastexcellent staynext morningbreakfast barpull out sofaoff the highwayshopping and restaurantsrochester henriettawe've stayedking suitefitness centervery nice hotel
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51 - 55 of 519 reviews
Reviewed 9 July 2017

Unclean floors in the rooms. Trash overflowing and bird poop all over the entrance ways! Staff was not helpful at all ! Breakfast was just so so. We would not recommend this hotel ! Contacted front desk about the issues but they did nothing!😟

Review collected in partnership with Homewood Suites by Hilton
Thank elizabethwC7175IE
Response from Matt C, Manager at Homewood Suites by Hilton Rochester / HenriettaResponded 12 July 2017

Ms. Walkowicz, Thank you for sharing your thoughts about your stay. We apologize for the issues you experienced. You should have received responses to all your emails. We hope to welcome you back soon. Matt Clark Assistant General Manager

Reviewed 8 July 2017

The Homewood Suites by Hilton Rochester / Henrietta is a very nice hotel south of the city of Rochester NY. It's about 10 minutes to get into the city. There is easy expressway access and a 24 hour market right across the street for late...More

Thank adavici
Response from Matt C, Manager at Homewood Suites by Hilton Rochester / HenriettaResponded 12 July 2017

adavici, Thank you for sharing your thoughts about your stay with us. We're very happy to hear you enjoyed everything we have to offer. We hope to welcome you back again soon! Thanks again! Matt Clark Assistant General Manager

Reviewed 5 July 2017

I stay at the Homewood as my preferred place to stay. If I cannot get the Homewood I will stay with the Hilton brand because of the member rewards and the cleanliness. Never had an issue with any of there brands but definitely prefer the...More

Review collected in partnership with Homewood Suites by Hilton
Thank J9747DMdavids
Response from Matt C, Manager at Homewood Suites by Hilton Rochester / HenriettaResponded 6 July 2017

J9747DMdavids, Thanks for taking a moment to share your thoughts about your stay. We're always very happy to hear when we make a guest "Be At Home". We hope your travels bring you back our way soon! Thanks again! Matt Clark Assistant General Manager

Reviewed 3 July 2017

Best value of all local hotels! Every time I say at Homewood Suites I find something new to love. The rooms are always spotless and room preferences are always accommodated. Homewood Suites employees always rise above and ensure customer satisfaction!

Review collected in partnership with Homewood Suites by Hilton
Thank 283lennyt
Response from Matt C, Manager at Homewood Suites by Hilton Rochester / HenriettaResponded 6 July 2017

283lennyt, Thank you for taking a moment to share about your stay. We're very happy to hear we exceed your expectations and that you leave happy. We hope to welcome you back again soon! Thanks again! Matt Clark Assistant General Manager

Reviewed 2 July 2017

The hotel is relatively new. My room was very clean. I did run into a couple of problems. The room smelled like the previous resident had been a smoker. The bedroom closet door was off track and could not be fixed. The breakfast and "evening...More

Review collected in partnership with Homewood Suites by Hilton
Thank Y1076NXjohns
Response from Matt C, Manager at Homewood Suites by Hilton Rochester / HenriettaResponded 6 July 2017

Y1076NXjohns, Thank you for sharing your thoughts about your stay. We apologize if somebody had smoked in the room. Please don't hesitate to inform the desk. We'd be happy to try and address the issue or place you in a different room. We'd love to...More

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Best Value Properties in Henrietta, NY
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$119 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Henrietta
#4 Business Hotel in Henrietta
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$119 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Henrietta
#4 Business Hotel in Henrietta
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (63)
Room & Suite (45)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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Colleen R
26 April 2017|
AnswerShow all 4 answers
Response from Matt C | Property representative |
Colleen R, Unfortunately I have been dealing with the death of a family member and unable to post a reply as swiftly as I normally do. As for the matters at hand, smoking is not allowed at this property, we will ask anybody... More
0
Votes
yipo
15 January 2017|
AnswerShow all 2 answers
Response from Matt C | Property representative |
yipo, If you are referring to a property you have visited before, you may want to verify your booking as we do not have a "tower" or "old section". Our property is a 3 floor L shaped property built entirely in March of... More
1
Vote
libr33
5 September 2016|
AnswerShow all 5 answers
Response from Matt C | Property representative |
Yes it is! We are approximately 5 minutes from the NYS Thruway off of Exit 46 then up 390N to Hylan Dr. Thanks for the question!
0
Votes
Room Tips
"Request for third floor."
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"Great for a quiet comfortable stay"
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"less than one mile from all shopping you will ever need"
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"Choose an exterior facing room as the noise at night seems to be a regular thing"
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