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Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
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721 Reviews from our TripAdvisor Community

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Showing 713: English reviews
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Buffalo, New York
Reviewed 1 week ago

One of the best Doubletree Hilton's in the country for families and sports teams! So accommodating for our hockey tournament! Great staff! Fantastic breakfast and dining options Location wise, we were within 5-10 minutes to everything on our agenda!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jeffrey P
Bryan C, Director of Food & Beverage at Doubletree by Hilton Hotel Rochester, responded to this review

Hi Jeffrey P, I am glad you enjoyed your time here at the DoubleTree Rochester. We pride ourselves on utilizing the freshest available ingredients when preparing our food for our guests. I am glad you enjoyed breakfast and the utilization of our other hotel outlets. See you next time!

Hamilton, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 20 November 2016 via mobile

I travel a lot and stay at hotels fairly often. In the last week I've been to 4 hotels (Double Tree twice). Tonight visit was an unplanned one due to weather. After a long weekend of driving and sightseeing and a lot of things not going as planned, we ended up at the Double Tree in Rochester NY. I called...

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Helpful?
Thank meeschell
About Hotel's Favourite Review
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Meeschell, We are so glad that you are with us during the uncertain weather that sneaked up on us. I am happy that you experienced some our warm and caring hospitality. Ryann is a superstar and we are very lucky to have her on our team. She truly loves what she does and it shows through with every person she...

Bloomfield, New York
Reviewed 1 week ago

We welcomed friends and family at a luncheon following our dad's funeral in one of the banquet rooms at the Double Tree Henrietta. The banquet staff was attentive and respectful. They anticipated our needs and accommodated the little extras we needed. The food was excellent. It was very tasty, fresh and beautifully presented. The cost was right too! It was...

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Helpful?
Thank kcarey2017
Bryan C, Director of Food and Beverage at Doubletree by Hilton Hotel Rochester, responded to this review

Dear KCarey2017, I am so glad that you enjoyed your lunch in our beautiful, renovated banquet facility. I hope that we can be of service to you in the future. I am glad you and your family were able to have a nice, peaceful gathering after a difficult time for all. In the meantime, if you need anything else please...

New York City, New York
Reviewed 1 week ago via mobile

Rooms facing the lobby have a wall of windows instead of actual walls so all of the light and all of the sound from the large lobby, atrium and restaurant come screaming into your room at all hours. Most ridiculous design of a hotel I've ever seen. The backside faces the highway so no quiet place to sleep anywhere. Staff...

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Helpful?
Thank Amy B
John-HiltonHelp, on behalf of the staff at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Amy B, We’re very sorry for the noise issue and bright lights you encountered in your room during your stay at our hotel. Your comfort and safety is our number one concern, and we appreciate that you brought this to our attention. Your review will help us correct similar issues in the future. We hope that the next time...

Selkirk, New York
Reviewed 1 week ago

We had stayed here before, a couple years ago and I remembered sleeping like a rock. The room was so clean and the bed and pillows are so comfortable! I was a bit nervous when I saw a bunch of kids running all over and checking in, only to find out there was a hockey tournament thst weekend. I asked...

Review collected in partnership with DoubleTree by Hilton
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Thank 557theresab
Rochester, New York
Reviewed 1 week ago

Our stay was awesome. Everything was clean and neat. Breakfast was delicious and the staff was very nice. The pool was refreshing and relaxing. I would recommend a stay at the double tree and don't forget the warm cookie as you check in!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank michaelfV7821TQ
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

michaelfV7821TQ, Thank you for sharing your thoughts on your stay at the Rochester DoubleTree with us! I am so happy that we were able to help make your Valentine's getaway relaxing and comfortable! Hope to see you next time you are looking for a little retreat! Feel free to stop in for a warm cookie anytime you are in the...

Utica, New York
Reviewed 1 week ago

Stayed here for the weekend on a recent youth hockey trip. The hotel is clean and comfortable and the staff was very friendly. There are areas of the hotel that are looking a little tired, but ongoing renovation in the lobby area seems to be addressing this. The common area in the atrium has a pool, bar and seating areas...

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Helpful?
Thank amjs13501
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

amjs13501, Thank you for the kind words regarding your stay! I'm glad our staff was able to provide an enjoyable stay for your team, kids and adults alike. Hope to see you for the next tournament so you can see the finished product of the renovations! Have a great week! Sincerely, Sam Corey

Reviewed 1 week ago

Property ok. Food ok, although drafty with direct cold air coming through from front door. I would stay here again for location. Menu was limited for dinner. Elevator had to walk across the atrium to get to. Not as convenient as could be.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 989suzanneg
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

989suzanneg, Thank you for offering us your thoughts on your stay at our DoubleTree! I am glad you had a good stay with us, but am sorry that it was not a GREAT stay. We strive to provide clean, comfortable, convenient stays for all of our guests and I am sorry that we were not able to do so to...

Nepean, Canada
Reviewed 1 week ago

Been here 5 hockey tournaments and they cannot treat you well enough, each time is better and better. They really go out of their way to accommodate families and the kids instead of hotels who have unrealistic expectations. My most favourite hotel anywhere I have ever stayed!!!

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Helpful?
Thank Charlie K
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Charlie K, Thank you very much for taking the time to leave us a review and for the words of kindness! I am so happy that you have had consistently great stays at our hotel, and that you found us accommodating to kids and parents alike! Good luck to your team in the rest of the season and look forward...

Sharbot Lake, Ontario
Reviewed 1 week ago

Very accommodating to children. Great pool. We were on a hockey tournament weekend. Tournament at the Bill Gray Complex which is only 2 minutes away. Screened in mini stick area kept the boys entertained for long stretches. Great breakfast at a reasonable price. Great lounging area in a tropical setting for those late night adult meetings. Had a great weekend.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Beker1393
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Beker1393, I am very happy to see that you had a great stay with us at the DoubleTree in Rochester, and that we were able to provide a comfortable and fun stay for parents and kids alike! Hope to see you next time you are in Rochester!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623
Region: United States > New York > Finger Lakes > Henrietta
Price Range: £105 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to stay on a room that does not face the open lobby”
 of 5 bubbles Queen_0f_Oakville, 14 Feb 2017 | Read review
“The Junior Suite is fantastic!”
 of 5 bubbles Tampachris25, 22 Jan 2017 | Read review
“Don't stay on the side of the hotel that borders the open area. LOUD.”
 of 5 bubbles T4936TXchristinet, 25 Nov 2016 | Read review
“Choose an exterior room to avoid noise from the lobby!”
 of 5 bubbles Zoe_1232014, 22 Oct 2016 | Read review
“Odd numbered rooms”
 of 5 bubbles 266SusanS, 9 Oct 2016 | Read review
5 of 5