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Extended Stay America - Rochester - Henrietta

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Extended Stay America - Rochester - Henrietta
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94 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Rochester - Henrietta
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Showing 94: English reviews
Reviewed 24 July 2016 via mobile

Love this place! OK, it's not a resort or a place you might take your lady to impress her, but if you are looking for a nice, convenient place to "crash" for a day or even a week and you do not want to break the bank, this is the place for you. Comfortable beds; adequate floor space; microwave/stove/full size...

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Helpful?
1Thank David L
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for your gracious review of our property. I'm thrilled that you enjoyed our in room kitchen, our location and our comfortable beds. We strive to provide a home away from home experience for our guests. I am going to pass along your comments regarding our soap to our purchasing department, this information helps us to make informed decisions...

Reviewed 16 July 2016 via mobile

-Pro's: Very friendly staff. Exellent price. Very close to airport, restaurants, grocery stores, and shopping. Kitchen with two burner electric range, microwave and fridge. Ironing board and iron. -Con's: Stayed 8 nights and never received housekeeping service. Even though they offer pots, pans, and dishes, it's first come first serve, so may not be available. Coffee in lobby is limited...

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Helpful?
1Thank alexgarcia6
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for taking the time to write a review of your stay. The stained sheets and lack of housekeeping you described is unacceptable, and I sincerely apologize for your experience. I am working closely with staff members to ensure that future guests do not check into a room that does not meet company standards. Thank you very much for...

Hollis, New Hampshire
Reviewed 13 July 2016

The room rate we got from their 800 # was $20 higher than on line rate we found, so pay attention to what they charge you. When we got to the room, we found pillows on the bed with no pillow cases, and none of the kitchen items we expect from similar properties. We had to go down to the...

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Helpful?
1Thank John H
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for the feedback about your recent stay at our hotel. I am deeply disappointed that the room was not to your expectations. Please accept my sincerest apologies and I would like you to know that I have discussed your comments with our team. Thanks to your feedback, we can continue to work and improve on providing an exceptional...

Bengaluru, India
Reviewed 27 June 2016

I stayed in Extended Stay America for a business trip between April 2016 and May 2016. Rooms are very clean and neat. Hotel has a good connectivity to Airport and other malls /places. All the employees of hotel are very kind and helpful to resolve my queries. Mr Jason General Manager and Mr Glenn gave more information to try near...

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Helpful?
Thank Sathyanarayanan R
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Your kinds words in your review are much appreciated. It's excellent to read that your enjoyed one of our comfortable rooms, amenities, and convenient location during your business trip. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Crystal River, Florida
Reviewed 26 June 2016

We are on the road about 100 days a year & look for places with kitchens. Extended Stay was a very nice place. Clean, roomy, & just what we needed. Everything worked well & would recommend to all. Biggest complaint...DOGS !!!. Noisey, barking at all different times of day. This could happen anywhere.

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Thank egraves888
Binghamton, New York
Reviewed 23 June 2016

This hotel is great for those on a budget. The property is well taken care of and the attendant on duty went out of his way to make us feel welcome. The room itself has a nice mini kitchen and was very clean. They have a grab and go breakfast and the coffee was excellent. I would recommend the hotel...

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Thank autiemomzrock
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our amenities and room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Napier
Reviewed 25 May 2016

We went to Extended Stay America because a nephew told me about the chain. The motel at Henrietta just happened to be right place at the right time. My nephew told me about how Extended Stay America supply of dishes and materials for cooking etc - he like me finds it absolutely annoying that these things are not supplied so...

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Thank Chris H
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you so much for posting a review of our property. It’s great to read that you enjoyed our comfortable rooms as well as our fully equipped kitchens. I truly appreciate your comments regarding our staff and their exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming...

Columbus, Ohio
Reviewed 16 May 2016

I had a great room. Very quiet. Comfortable bed, which was appreciated after a long day on the road. When I arrived, I was greeted by Glenn. Said I had a reservation (accidentally made for the following week-my mistake). He was kind and gracious enough to correct it and was able to get me settled into a room for my...

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Thank Melodie H
New Hampton, NY
Reviewed 27 March 2016

I did the express deal the day before from priceline I got the Extended Stay in Henrietta for $38 a night. It was very clean and a very large room. I have seen previous comments about how friendly the staff was. I checked in late at night and the lady at the front desk followed that pattern and was extremely...

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Thank whittel
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found our hotel to be a great value and had a pleasant experience! I truly appreciate your comments about our friendly customer service. The staff and I would like to thank you again for posting your review....

Mississauga, Ontario, Canada
Reviewed 4 November 2015

Excellent Amazing Staff A very pleasant hotel close to all kinds of shops. The service was excellent, amazing. Liked the room location and amenities are excellent, Just loved the hotel and staff the treated me and my son like family.

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Thank Chandru N
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient amenities, friendly staff and our comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you...

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Amenities

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Rochester - Henrietta staff and other travellers.
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Questions? Get answers from Extended Stay America - Rochester - Henrietta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“only 3 floors and entrances at all ends of hotel. i dont think it matters what part of hotel you stay in.”
 of 5 bubbles ThornerH, 27 Feb 2017 | Read review
“Didn't see the queen suite, but for 6.00 more, the king suite is incredibly spacious.”
 of 5 bubbles kmmulligan, 16 Dec 2016 | Read review
“Rooms in 3rd Floor.”
 of 5 bubbles vijayakrishnak2015, 4 Nov 2016 | Read review
“Room was quiet, despite facing a shopping plaza. We were on the left side facing the hotel entrance, on the third floor.”
 of 5 bubbles RamblingRose7, 10 Oct 2016 | Read review
“Priceline typically has rooms for halfprice in Express Deals--booked a $114 room for $45”
 of 5 bubbles 592metine, 8 Sep 2016 | Read review
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