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DoubleTree by Hilton Queretaro

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DoubleTree by Hilton Queretaro
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411 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Mexicali
Reviewed 1 week ago

Nice clean hotel, we had a nice stay it is worth trying. Employees not eager to help . It has an indoor pool also. We never stopped by the restaurant but I only asked for a pot of coffee instead and it was good.

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Helpful?
Thank Lidia C
Mexico City, Mexico
Reviewed 2 weeks ago

Small but very confort hotel close to the Corregidora stadium. Near by public hospital zone and red cross hospital. It includes all the services you need to have a stay without any concern. the room is quit small, but very comfort. the bed is cousy and the pillows are "one of a kind", great!!! Crossing the avenue you may find...

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Helpful?
Thank arturo_andrade
Mexico City, Mexico
Reviewed 11 October 2016

This hotel is situated very close to the bus station, so it is perfect if you are using Queretaro as a base camp for daily travels to other towns in the area. However, it is a distant ~15 minute uber ride from the downtown. The room was very comfortable and clean. There is a fabulous gym. It is across the...

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Helpful?
Thank Exploring_this_world
Elizabeth A, Front Office Manager at DoubleTree by Hilton Queretaro, responded to this review

Thank you for this great opinion! We are glad to know that you liked our rooms and enjoyed a comfortable stay with good service. Our commitment is to offer the best attention and accommodations for you. Regarding to our restaurant we are working on a new menu and recipes that will create a new taste experience for you making our...

San Diego, California
Reviewed 5 October 2016 via mobile

The service is good. All personnel is courteous and anticipated our needs, (hence the 4 stars). But the restaurant lacked quality and variety that is expected in this chain. The rooms are good and well decorated, but our bathroom had a leak and was reported at the beginning of our stay. It never got fixed. Don't take the taxi offered...

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Helpful?
Thank Luceida D
Elizabeth A, Front Office Manager at DoubleTree by Hilton Queretaro, responded to this review

Thank you for sharing your recent experience at our hotel through trip advisor, it is really important to us. We are happy to know that you enjoyed our service! We like to take care of our guests and offer the best experiences. We are sorry to know about these inconveniences and not meeting the expectation we all wanted, we would...

Houston, Texas
Reviewed 26 September 2016

Doubletree Queretaro is located next to The Comer supermarket which makes picking up little items very convenient. It's also close to Centro historico. We only used the free Hotel shuttle van drop off to the bus Terminal, which was very nice.

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Helpful?
Thank hungkayl
Elizabeth A, Director de Recepción at DoubleTree by Hilton Queretaro, responded to this review

Thank you for sharing such a great feedback! We really appreciate the time that you took to share us this experience. Our commitment is to give you the best experiences and service just like you deserve it. We hope to see you soon here at your hotel DoubleTree by Hilton Queretaro!

Greenville SC, United States
Reviewed 19 September 2016

Room was dusty, had stains on the carpet, Lobby was dark. I didn't feel safe at this Hotel because people can just use the Elevator without using room Card. Not the best Location for the Hotel. The wifi kept cutting off during my stay so I checked out early.

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Helpful?
Thank Eladio M
Elizabeth A, Director de Recepción at DoubleTree by Hilton Queretaro, responded to this review

Thank you for sharing you experience through trip advisor, we really appreciate it because you help us to identify improvement areas that we were probably missing. I would like to share with you that we renovate the lights at the lobby and the parking lot, also the wifi conection was ampplified last week. I offer to you a sincere apology...

Lisbon, Portugal
Reviewed 22 August 2016 via mobile

Slept here 2 nights. The room was clean and the bed king size was comfortable. The double tree quality. In the bathroom we were missing Kleenex and there is some maintenance painting to do. Surprisingly the breakfast was very good. A variety of hot and cold food and all very tasty. The hotel is just outside of the centre of...

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Thank Malveiradaserra
United States
Reviewed 15 August 2016

Small but excellent with all amenities. Perfect for business trip. Complementary shuttle to airport. Perfect location if you want to stay away of Queretaro traffic, very close to the highway to Queretaro airport/Mexico City/San Luis Potosí

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Helpful?
Thank Naoki O
Elizabeth A, MANAGEMENT ASSISTANT at DoubleTree by Hilton Queretaro, responded to this review

Thank you so much for choosing us and sharing your experience, it is really important to us, we like to read these comments to our team in order to motivate them to keep working constantly and give you the best service just like you deserve it. We gladly read that our privileged location was helpful in your recent stay. We...

Greater Cincinnati
Reviewed 4 August 2016

Great location, easy access to airport. Breakfast is good and quick. Has a little bar for the evening and also serves small meals, comes in handy after a long day at work. Very quiet, despite its location

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Helpful?
Thank mxtraveler2015
Elizabeth A, MANAGEMENT ASSISTANT at DoubleTree by Hilton Queretaro, responded to this review

Thank you so much for staying with us and sharing these comments, it is really important to us, we like to read these experiences to our team in order to motivate them to keep working constantly and give you the best service just like you deserve it. We hope you to come back soon, remember you have friends here at...

Miami
Reviewed 18 July 2016

Good small facility, the breakfast is average. Espresso coffe very miserable. Easy to access. Due to location I prefer it to Hilton brands located in Queretaro. Staff very helpful. Most probably I will return

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Helpful?
Thank Augusto C
Elizabeth A, MANAGEMENT ASSISTANT at DoubleTree by Hilton Queretaro, responded to this review

Dear Augusto: Thank you so much for staying with us and sharing your expierience through trip advisor. Your feedback is really important for our team, we like reading your comments because they motivate us to keep working constantly and give you the best service just like you deserve it. We are truly sorry for the inconveniences you experienced at your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Queretaro located in the heart of Santiago de Queretaro. This welcoming hotel in Queretaro is within easy access of the Pan-American Highway (Hwy 57) and prominent local businesses, and is just a five-minute drive from the Queretaro Convention Center and the Corregidora Stadium. Queretaro International Airport is just 35 minutes away, and the hotel provides complimentary transport to and from the airport and bus station. Feel welcome with a chocolate chip cookie and warm hospitality when you check into DoubleTree by Hilton Hotel Queretaro. Relax in a comfortable guest room on a king- or queen-sized bed. View a movie and choice of premium channels on a 42-inch LCD TV. Stay connected with work and friends with complimentary internet access and catch up with work at the desk. Upgrade to a spacious suite complete with homelike amenities including a microwave, minibar and comfortable seating area. ... more   less 

Additional Information about DoubleTree by Hilton Queretaro

Address: Luis Vega y Monroy, 410, Queretaro 76030, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro
Price Range: £46 - £67 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Queretaro 3.5*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Odigeo, Priceline, Expedia and Travelocity so you can book your DoubleTree by Hilton Queretaro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Romantic Hotel in Queretaro
#7 Green Hotel in Queretaro
#10 Business Hotel in Queretaro
#12 Family Hotel in Queretaro
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Queretaro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Air conditioning you have to turn it way down to make the room cool. Seems like it takes a long time to cool down if you just turn it down a little. Then set it back to the temp you like.”
 of 5 bubbles chivo1, 18 Feb 2015 | Read review
“Well, there's non a good room...”
 of 5 bubbles R2184ZCdaniela, 14 Feb 2015 | Read review
“select the room at the back side, those are more convenient if you like to wake up early.”
 of 5 bubbles ricardod793, 21 Oct 2014 | Read review
“Ask to have a room far away from the freeway”
 of 5 bubbles MPM_WORLDWIDE, 10 Mar 2013 | Read review
“Ask for a room out back. You have less light shining in your room at night and not the hot afternoon sun hitting your room in the afternoon - having the poor A/C working overtime....”
 of 5 bubbles picafloralpino, 18 Mar 2012 | Read review
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