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Hotel Casa Cayala

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Hotel Casa Cayala
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41 Reviews from our TripAdvisor Community

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Showing 10: English reviews
Monterrey, Mexico
Reviewed 14 December 2016 via mobile

Terrible experience, I asked for my money back... no bellboy, elevator not working, 3rd floor room; no disposition from the receptionist to help...i didn't even stayed for a night. After the charge i was told about the lack of confort.

Thank PatyCool
Mexico City, Mexico
Reviewed 17 August 2015

everytime i stop in Queretaro i choose Casa Cayala, the athmosphere is very friendly, and the place is comfy and elegant, I really like the location as well as the cheerful staff!! keep it up guys your doing great!

Thank Abe N
Reviewed 8 January 2015

We stayed here with my family and it was one of the nicest places we been so far in the area the staff was extremely friendly and helpful, the beds were so comfy, place was clean and overall outstanding! Definitely coming back!

Thank sara n
Reviewed 20 October 2014

Wonderful place, with an incredible staff, it's almost like a Mexican version of a b&b, the atmosphere is friendly, everyone gets to know you by name, the rooms have a real nice view, and a comfy business sense to them, seems to be newly remodeled or really well taken care of. Overall a really nice experience a plus to our...

1Thank Joe S
Reviewed 2 September 2014

I have to say, after reading some of the reviews I wasn't sure whether to go for this hotel or not, although we had nothing but an amazing time staying here, staff is friendly and very prepared, hotel is small comfortable and very clean the rooms are spacious and new, food was good, not the best but pretty good and...

1Thank John C
Casa C, Director Comercial at Hotel Casa Cayala, responded to this review

Hello Abraham. We appreciate your comments, it feels really good reading all your good thoughts about us, although we will keep working to improve the quality of our service in order to live up all your expectations. please feel free to contact us any time you need. kind regards.

Reviewed 24 November 2013

I stayed at this hotel after having a hard time finding rooms in other hotels I usually stay at. The location is convenient and inside, the rooms are clean but for business travel the configuration is not very good. The only telephone in the room is by the bed. Otherwise I had no issues. The restaurant and bar were very...

Thank Isaac R
Reviewed 4 December 2012

We love Grand Tourism hotels or Boutique Hotels but some times you just need to stay on a budget. We booked this hotel because it had a nice $960 pesos, more or less $70 USD, weekend rate (is a business hotel). I called to make the reservation and gave me such rate, I never recieved a confirmation email, and i...

Thank Ana0610
Mexico City, Distrito Federal, Mexico
Reviewed 24 November 2011

Misleading information in the website, they don't respect their own fares. The hotel is 3 stars at best, the website rates it as 5, and in the hotel they tell you it's a 4 stars hotel. Lousy breakfast (and very expensive), the jacuzzi doesn't even work and I've seen playgrounds where you can work out better than in their gym....

Thank Leonardo T
Sydney, Australia
Reviewed 27 May 2011

Hi, Staying in the hotel Casa Cayala has been a wonderful experience, the staff are very helpful and also speak very good english. Also I found the food great and the service was fantastic. The staff were so helpful to me especially with taxis and destinations. I have had a great stay. The room is very good and has a...

1Thank JudyW2
Reviewed 29 July 2009

overall the hotel is located on a nice top of the mountain rigth beside the university, staff very nice, and rooms where clean and perfect

Thank dude4

39 photos of this hotel

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Management photos: Courtesy of the property manager

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Hotel & Grounds (3)
Family/Play Areas (2)
Dining (3)
Business Centre/Function Rooms (1)
Room/Suite (10)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to a unique culture in Hospitality. Welcome to the Cayala concept, also a Mayan term for paradise or sacred place. The Mayan oral tradition states, that once you've arrived in Cayala good luck awakens and successful life follows suit. Cayala could be anywhere, the important is that you bring it into your existence and make it a part of your life. Casa Cayala Hotel... Feel Right Home... ... more   less 

Additional Information about Hotel Casa Cayala

Address: Prolongacion Tecnologico no. 1001 | Fracc Balcon Campestre, Queretaro City 76159, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Price Range: £35 - £41 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Casa Cayala 3.5*
Number of rooms: 36
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Questions & Answers

Questions? Get answers from Hotel Casa Cayala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor have a nice view!”
 of 5 bubbles 706aben, 16 Aug 2015 | Read review
“I don't think there are many rooms but the ones we got were really nice!”
 of 5 bubbles 682abrahamn, 2 Sep 2014 | Read review
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