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Holiday Inn Express Irondequoit

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Holiday Inn Express Irondequoit
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133 Reviews from our TripAdvisor Community

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Showing 130: English reviews
Carbondale, Illinois
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

The hotel was in a perfect location, near family. It was being renovated, so barriers and tarps everywhere. However, that wasn't the problem. We were given a handicapped room. It had a handheld shower, barely adequate the first morning, but only a dribble the next morning. So, beware!

Helpful?
Thank Gail S
IHGService, Guest Relations Manager at Holiday Inn Express Irondequoit, responded to this review

Dear Gail S, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you found the location perfect to your needs. However, we regret if the type of room received and the ongoing renovation did not live up to your... More 

Philadelphia, PA
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 September 2016

This Holiday Inn was a decent one night stop. The staff was friendly and the room was clean and typical size for 2 Q room. The pool provided towels but the exercise room had a lot of broken equipment. The vending machine was broken so you could not purchase water unless you went over to the Target. The hotel is... More 

Helpful?
Thank DMDP
Brandon W, Guest Relations Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your review of our hotel. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We are very excited for the enhancements that are being made to the breakfast area as well as the the rest... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 August 2016

The overall stay went downhill after check-in. The check-in went well for the 2 business associates I was traveling with and I. When I walked into my room, 207, it smelled a little musty. I chalked it up to the fact that the air conditioner was not on. I turned the air conditioner on and left the room for dinner.... More 

Helpful?
Thank kevin p
Brandon W, Guest Relations Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you for bring this to our attention and please accept our sincerest apologies for the disturbances you have experienced during your stay due to the room conditions, breakfast and our on going renovations. Rest assured that these issues will be looked into and we will be taking the necessary steps needed to ensure the issues you experienced will not... More 

Level Contributor
478 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 16 August 2016 via mobile

This hotel could be cleaner including the rooms and breakfast areas. There is plenty of parking. The rooms are small and staff is nice. The breakfast was eggs, bread and sausages. They also had cinnamon buns. The lady was very sweet and refilled our hot water when we ran out for tea. It has a Chinese takeout place and a... More 

Helpful?
Thank Arch L
Brandon W, Guest Relations Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We will be taking the time to look into the issues you experienced to have them rectified. We are happy to hear that you were pleased with our parking facility, staff, and breakfast We are currently working to make enhancements to deliver a more... More 

Brooklyn, NY
Level Contributor
4 reviews
4 hotel reviews
Reviewed 3 August 2016

We had a great stay at this Holiday Inn! Clean & Spacious rooms, accommodating with a late checkout, good location from the city, courteous staff and the cookies and lemonade near front desk were a nice touch (:

Helpful?
Thank Ariel S
Brandon W, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Brandon Wade General Manager More 

Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2016 via mobile

I stay in hotels every other week. This by far has been a big disappointment. The staff is very friendly however cleanliness is not up to par. My room had a strange odor and they are renovating (which is fine I have stayed in hotels being renovated while I stayed) the over compensation of Clorox is overwhelming and the sticky... More 

Helpful?
Thank Mechelle413
Brandon W, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Brandon Wade General Manager More 

Ohio
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2016 via mobile

I had the family along on a trip and originally wanted to stay in Webster NY. After checking the IHG site, I saw that the HI Express in Webster was over $50.00 more than this property. Usually the difference means something.( Location, location, location). Fortunately, I have business contacts in Rochester, I asked them if this location was in a... More 

Helpful?
Thank Pete K
Brandon W, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Brandon Wade General Manager More 

Syracuse
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 July 2016

Had an overnight on Saturday, 7/16/16. We were told there were only the Queen Suites left to book. So I booked it with the Seabreeze tickets. The price came to $269 for one night. I realize we got the Seabreeze tickets along with our room, but I did not expect to buy Seabreeze (sarcasm). That is ridiculous for the state... More 

Helpful?
Thank KathiO54
Brandon W, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you for your feedback. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Brandon Wade General Manager More 

Elmira, New York, United States
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 July 2016 via mobile

My son Peter Mahon reserved a room there as he and his daughter were there for a softball tournament . They had reserved two nites fri & Sat nite . They had to cancel the room for Friday nite but confirmed for sat nite . Elizabeth at front desk , took the call on Thursday at 2:08 pm from Andrea... More 

Helpful?
Thank Patty M
Brandon W, General Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. We further... More 

Canada
Level Contributor
227 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 9 July 2016 via mobile

Front desk staff was pleasant but when asked for a room on a high floor, I was told there were none available. I sat in the lobby doing some work and watched new guests arrive and they were given higher floors so while not a showstopper, the lie bothered me. Room was clean but mattress was obviously quite old and... More 

Helpful?
Thank mslade
Brandon W, Guest Relations Manager at Holiday Inn Express Irondequoit, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. We have looked into the situation regarding your preference with a higher floor, unfortunately that day no rooms of that room type where available at that moment please accept our sincerest apologies for this inconvenience and disturbance you have experienced during your stay. Rest assured that these issues... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel of Irondequoit, NY. This Irondequoit Hotel is a great location for business travelers. We offer business travelers a place to complete their work with complimentary wireless high-speed Internet access, free local calls, a 24 hour business center and more. We are conveniently located near such great companies including Kodak, Bausch and Lomb, Delphi, Rochester General Hospital, Xerox and many others. This beautiful 66 room hotel features smart amenities including a heated indoor pool, spa, fitness center, Simply Smart guest bathrooms and bedding collection, our Complimentary Hot Smart Start Breakfast Bar and more!Just minutes away you will be able to play on the shores of Lake Ontario. We are located near the numerous attractions of Irondequoit and Rochester including Blue Cross Arena, Seabreeze Amusement Park, Seneca Park Zoo, Durand Eastman Park, Kodak Park, Riverside Convention Center and more! Whether you are in the mood for culture, an exciting night on the town, a scenic stroll through the fall foliage, partake in a local festival, visit a museum or one of our high tech companies you will find it here. Come see why the Holiday Inn Express Hotel of Irondequoit is the smart way to stay! ... more   less 

Additional Information about Holiday Inn Express Irondequoit

Address: 2200 N Goodman St, Irondequoit, NY 14609-1044
Region: United States > New York > Finger Lakes > Irondequoit
Price Range: £80 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Irondequoit 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Holiday Inn Express Irondequoit Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn
Holiday Inn Express Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Irondequoit staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Irondequoit staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer the side facing the road rather than facing the parking lot”
 of 5 bubbles VirginiaA621, 31 Mar 2016 | Read review
“Upper floor so no ones walking above you!”
 of 5 bubbles MzSunshine1, 26 Mar 2016 | Read review
“Book early”
 of 5 bubbles deemarie1228, 23 Mar 2016 | Read review
“Try another Hotel”
 of 5 bubbles N7404MHbarbarah, 27 Feb 2016 | Read review
“if you have a big family try a two queen sweet”
 of 5 bubbles 221harveys, 23 Feb 2016 | Read review
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