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The Giacomo

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The Giacomo
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830 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Salem, Oregon
Reviewed 4 days ago NEW

When I was rushing to book a last minute trip to Niagara Falls, I lost sight during the booking process as to which hotels are located on either side of the US/Canadian border. When I got off of the train, we quickly realized that our hotel was on the Canadian side, and we didn't bring our passports. Things turned desperate...

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Helpful?
Thank WhyNot_1_2_Go
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you writing a review and thank you for choosing to stay at the Giacomo. We are happy you enjoyed your stay at the Giacomo while you were in Niagara Falls and hope you will consider choosing the Giacomo again if you return to Niagara Falls in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel...

State College, Pennsylvania
Reviewed 4 days ago NEW

Had a great great visit to this hotel in Jan 2017. We snuck up for a trip to see the Falls in the winter covered in ice. The hotel does free valet parking. It is a beautiful hotel done up in art deco design. The room was cozy, with two queen beds and a huge bathroom, perfect for my family...

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Helpful?
Thank Suzy S
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo and posting a review. We appreciate your detailed feedback and are delighted you enjoyed your time with us. We look forward to seeing you again when the weather is warmer. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Reviewed 1 week ago via mobile

The hotel itself was amazing, the decor was to die for, the breakfast was selections, the staff was so kind and helpful, the location was perfect. Can't wait to go back! My favorite part was the beautiful sky view lounge that over looked the falls

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Helpful?
Thank Lexie A
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting a review. I am delighted to hear that you enjoyed your time with us. We all appreciate your kind words and look forward to your return in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Reviewed 1 week ago via mobile

Very nice hotel! The staff was very helpful! We decided at the last minute leaving Boston that we would stop in Niagara Falls. We had thought we would stay just one night but ended up staying two after talking with the front desk staff. We are so glad we did. We had heard by so many people that you needed...

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Helpful?
Thank Paula O
Doug U, General Manager at The Giacomo, responded to this review

It is fantastic that you enjoyed your stay at the Giacomo. Thank you for choosing us on your trip to Niagara Falls. We appreciate you posting a review and hope you will consider staying with us again the next time you are in Niagara Falls. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Brantford, Canada
Reviewed 1 week ago via mobile

Decided to stay overnight after some pre-Christmas shopping across the border. My first visit was in November and I was excited to bring my husband for a one night stay in this beautiful hotel. This stay I was given a corner king room facing the Falls that was just as gorgeous and comfortable as my first stay. Check-in was easy...

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Helpful?
Thank CDNJehn
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo again and for posting a review. I will be sharing your kind words with the staff. They will be delighted to hear you enjoyed your time at the Giacomo and the impact they had. It is great you enjoyed many of the services and amenities we offer all of our guests. We look...

Las Vegas
Reviewed 2 weeks ago

This hotel was very quaint and comfortable. The staff pleasant and helpful. The breakfast delicious. Mostly it's location, we were able to walk to many restaurants and stores, as well as attractions in the area..

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Helpful?
Thank jimn116
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing the Giacomo while you were in Niagara Falls and writing a review. I am delighted that you found the hotel comfortable, the staff helpful and the breakfast delicious. We look forward to your return in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Rochester, New York
Reviewed 2 weeks ago

I purchased a gift card for my daughter last Christmas and she was unable to use it, so I decided to use it the night before New Year's Eve. I had a bad feeling about the gift card as when it arrived in the mail, it had no receipt, just the amount written on the gift envelope. So I printed...

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Helpful?
Thank Patricia D
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to post a review and for staying at the Giacomo. I am sorry that you were disappointed with your stay. I do apologize that we did not exceed your expectations let alone meet them. I will be discussing your feedback with the staff so we may learn to handle similar situations differenty in the...

Wylie, Texas
Reviewed 2 weeks ago

This almost boutique style hotel has it all. A cozy bar for drinks and relaxing. Free hot breakfast for 2. While we were there they had Nightly Wine Tasting on the 19th floor in the lounge with a view. Curb service, Free valet. Fireplaces in our room with a Jacuzzi tub. Our view of the fireworks was superb. 5 star...

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Helpful?
Thank Lrigsby
Doug U, General Manager at The Giacomo, responded to this review

We thank you for choosing to stay at the Giacomo during your trip to Niagara Falls. We appreciate your kind words and nice review. We are glad to hear you enjoyed so many aspects of your stay at the Giacomo. Our complimentary breakfast buffet is a great way to start the day and a cocktail in our lounge is the...

Washington DC, District of Columbia
Reviewed 2 weeks ago

We stayed here for a trip to Niagara Falls before flying home to Florida. It is a very nice hotel, nice art deco style. The area is very secluded. I do not recommend spending too much time on the USA side of the falls, there is much more to do over the bridge. But stay here while you're there! Rooms...

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Helpful?
Thank Danielle W
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing the Giacomo while you were in Niagara Falls and writing a review. We are happy to hear you enjoyed your time with us and we hope to see you again in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Rochester Hills, Michigan
Reviewed 3 weeks ago

We stayed there for 2 nights and for what they call and nice king room, fell way short of that. The bathroom ceiling was leaking water down the wall and front desk didn't seem very concerned at all. I let them know early in the day and by late afternoon when housekeeping was entering the room to clean they said...

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1Thank jrproductionsdj
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting a review. I am sorry that you were disappointed with your stay but sincerely appreciate your feedback. We will use this as a training opportunity for the staff in order to be sure situations such as this will be handled differently in the future. It is because of guests taking the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: £87 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
15 questions
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Questions? Get answers from The Giacomo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner rooms are great.”
 of 5 bubbles WhyNot_1_2_Go, 17 Jan 2017 | Read review
“We chose the Corner room with a Fireplace and Jacuzzi.”
 of 5 bubbles Lrigsby, 2 Jan 2017 | Read review
“small rooms, nice decor, art deco”
 of 5 bubbles daniellew334, 2 Jan 2017 | Read review
“Don't believe web site when it says one (1) room left. I checked 5 minutes after booking and it continued saying 1 room left for 3 days.”
 of 5 bubbles jrproductionsdj, 30 Dec 2016 | Read review
“High floor toward the falls.”
 of 5 bubbles researchtraveler2010, 22 Dec 2016 | Read review
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