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Comfort Inn The Pointe

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Traveller (295)
Room & Suite (107)
Dining (7)
Overview
  • Excellent38%
  • Very good44%
  • Average14%
  • Poor3%
  • Terrible1%
Travellers talk about
“across the street”(150 reviews)
“great location”(204 reviews)
“rainbow bridge”(96 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Family Rooms
Fitness centre
Multilingual Staff
2 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,187)
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1,082 results
Traveller rating
434
450
149
35
14
Traveller type
Time of year
LanguageEnglish
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434
450
149
35
14
Show reviews that mention
All reviewsacross the streetgreat locationrainbow bridgecanadian sideniagara falls state parkclosest hotelwafflesgoat islandfree parkingamerican fallshard rock cafewalking distancecan't beat the locationroom was cleanfree breakfastboiled eggsobservation tower
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1 - 5 of 1,082 reviews
Reviewed 4 days ago via mobile

A wonderful hotel, friendly staff ,good breakfast Clean rooms and close to the falls , everything was walking distance,restaurants in the area are good And the aquarium is also walking distance. We stayed 3 days and didn't use our car at all! Whenever I go...More

Thank laurettedirk
Response from Tricia M, General Manager at Comfort Inn The PointeResponded 3 days ago

We thank you for choosing to stay with us, and are so happy that you loved your stay. The compliments are appreciated and will be share with my team. We certainly do hope that you will visit again

Reviewed 5 days ago

Location is everything and this hotel is certainly well-positioned. You are right across the street from The Falls and the Maid of the Mist. That being said the lobby and elevator were hot and regularly dirty, and ants were seen on the 3rd floor outside...More

Thank Nick S
Response from Tricia M, General Manager at Comfort Inn The PointeResponded 4 days ago

Please accept my sincere apologies for the housekeeping issue on the 3rd floor by the elevator. I appreciate your bring this to my attention and have spoken with both the housekeeping and maintenance teams to make sure that more attention is paid to these areas....More

Reviewed 5 days ago

I stayed here with my boyfriend for an overnight getaway at the end of June and we had a great time. We were so glad that we chose Comfort Inn the Pointe because it was the hotel that had the closest proximity to Niagara Falls...More

Thank Amy W
Response from Tricia M, General Manager at Comfort Inn The PointeResponded 4 days ago

Thank you for taking the time to share this feedback, We do love to hear from our guests. I am sorry to hear that the breakfast team was less than friendly - we take pride in our service, so I am disappointed we fell short...More

Reviewed 6 days ago

Let me start with the good. This hotel is literally across the street from the state park. You walk out the back door of hotel, cross the street and you are into the park and all attractions are accessible from there. Also the walk across...More

Thank labucgirl
Response from Tricia M, General Manager at Comfort Inn The PointeResponded 5 days ago

Thank you for sharing your feedback, We strive to provide quality accommodations at a reasonable price, and are disappointed that we fell short in your eyes. We appreciate you comments on the bathroom set up and understand that the wall hooks may not suffice for...More

Reviewed 6 days ago

I have given 5 *s reviews because of location and easy access (read easy walk) to entire Niagara falls. The Hotel could be a bit jazzed up as I mostly stay in the best hotels. This was recommended by someone who stayed in the hotel....More

Thank LLLLTG
Response from Tricia M, General Manager at Comfort Inn The PointeResponded 5 days ago

Thank you for all the kind words. We are so delighted you enjoyed your stay with us and do hope you visit again

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Dry Cleaning
Meeting Rooms
Breakfast included
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Breakfast Available
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$118 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Niagara Falls
Room types
Family Rooms, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$118 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Niagara Falls
Room types
Family Rooms, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (295)
Room & Suite (107)
Dining (7)
Family and Play Areas (9)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
michimendo
28 June 2018|
AnswerShow all 9 answers
Response from DavidYates66 | Reviewed this property |
You pay a premium for the views, we stayed on the 3rd floor and could only just see the falls, this wasn't a problem for us though as we didn't plan on staying in the room for long anyway (we like to spend as much time as... More
0
Votes
Patricia B
14 June 2018|
AnswerShow all 2 answers
Response from Erica E | Reviewed this property |
Since you this late September I would say definitely ok but not sure if you want to walk that far. It is a hike.
1
Vote
Amanda W
12 April 2018|
Answer
Response from Tricia M | Property representative |
Unfortunately, none of the hotels on the US side have a view of the falls (we sit behind the falls). We are the closest hotel, located at the Niagara Falls State Park entrance
0
Votes
Room Tips
"Specify your room preference (view or accessibility) when you reserve your room."
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"Odd rooms are best for firework view. Even floors have ice machines."
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"I had a 2nd floor room - but it was quiet, didn't hear noise on either side or above us."
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"For view of the park stay on 5th-6th floors park side mid way on each floor"
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