We stayed here twice in March. The hotel is quite safe with strict security procedures. The rooms are small but adequate as are the bathrooms. Breakfast was ample and tasty. We had massive problems booking a two day tour however. If you choose to do this be sure you know what you are getting into. Despite a very high price the “tour” did not include overnight accommodations, stops for lunch nor an itinerary. The driver kept falling asleep and we felt very unsafe. It took dozens of calls to the hotel to remedy and although they were ultimately very kind, the experience was most unsatisfactory.
I was very impressed with the Ambassador Hotel. The rooms were very comfortable, the hot shower was excellent, and the breakfast buffet was expansive. The best part of my stay was the superior customer service I received, especially from Salim at the front desk. He was helpful in organizing a tour and answered many questions before I even confirmed the trip. His responses were thorough and answered in a very timely manner. I had scheduled an airport pickup and when I couldn't find the driver (he was right outside of the terminal, not in the luggage area as I had assumed), I emailed Salim and he immediately responded with the driver's location. The hotel is very safe and located close to the airport but a bit away from the center of town, resulting in a peaceful stay. I'm very glad that I chose to stay here and highly recommend it to other travelers.…
The rooms are very nice, the hotel staff are helpful and welcoming. Shower was excellent! Really cannot fault anything - the waiters at breakfast and lunch restaurant were great and remembered the orders, preferences and smiled every time we came in. Definitely recommend staying here
The renovated rooms are very nice and the quality of food at the restaurant is consistent. The best part about Ambassador is the team - whether stationed at the front desk, the café, the restaurant - it is a super friendly, helpful group of people who remember you and make you feel welcome time and time again. There is no other place to stay in Hargeisa.
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