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My girlfriend and I were unable to take hot showers, no hot water before a wedding. Hotel just feels grungy and outdated. Hallway lighting feels like a 70s parking garage. Did not feel like a good value.
Response from Vincent S, General Manager at Clarion HotelResponded 8 August 2017
We apologize that the hot water system went down. We actually tried to keep it running Saturday unsuccessfully as we had to send someone from out of town for a replacement module that was installed Sunday late morning.
Overall, I'd say that I was pretty pleased with our stay at the Clarion. The employees, from the time we checked-in until the point in which we left, were all overly friendly and accommodating. The cleaning staff, during our interactions, were all fantastic.
Thank Justin H
Response from Vincent S, General Manager at Clarion HotelResponded 3 August 2017
Thank you for your kind comments. I am pleased you found the staff friendly and the hotel clean. Our maintenance dept. will check out the treadmill.
We hope to see you again.
Stay away from this place. Reservations were made online (as just about everyone does nowadays) but we needed to leave early. The hotel would not let us cancel our last day citing it as a "3rd party reservation" and there was a no cancellation policy....More
Response from Vincent S, General Manager at Clarion HotelResponded 21 July 2017
You did book a Pre-Paid, No-Cancel reservation. That provided you the deepest discount offered. There is no changing those reservations. This is standard whether through a third party or Choice Central. We did address the pool, but unfortunately a part broke in the filter...More
My wife and my granddaughter stayed here. They felt the staff were very friendly, the room was nice and the beds were comfortable.They also liked the pool.The only minus was that they were bothered several times by housekeeping the next day.First to clean the room...More
Response from Vincent S, General Manager at Clarion HotelResponded 28 June 2017
Thank you so much for your comments. We are pleased you enjoyed tour staff and our beds. I hope your wife and granddaughter had a special time bonding and enjoying each others company.
Great location with plenty of nearby restaurants and a great local coffee house. We stayed here while our son played baseball at Cooperstown All Star Village and couldn't have been happier. It's a real quick and easy drive back and forth so we could take...More
Response from Vincent S, General Manager at Clarion HotelResponded 22 June 2017
Thank you for relating your experience. We are glad you enjoyed our location and staff. Many guests find our downtown location and proximity to the All Star Village perfect for their needs. Come back soon.