We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewscourtyard marriotttypical courtyardfront deskbusiness tripan excellent place to stayson's weddingsmall refrigeratorpull out couchnice hotela king size bedstayed here for nightsclean roomexercise roomdefinitely stay here againone night staypour houserochester
We stayed here in the week between Christmas and New Years for five nights. The cafe staff was extremely accommodating and friendly and the breakfast is good. Rooms are typical, nothing amazing; gym is nice, as is the pool (although our kids were disappointed that...More
Stayed here for 2 nights. The hotel is clean and quiet. There are not many options in Rochester East, so I thought this was a great choice. Staff was very friendly and helpful. The cafe area was clean and well appointed.
Staff are very friendly and helpful. BUT this place is old and run down. They are doing major renovations so there is LOUD construction noise from 8am to 730pm. I didn't notice any warnings that the hotel is undergoing renovations when I made my reservation....More
Response from Paula C, General Manager at Courtyard Rochester East/PenfieldResponded 13 September 2017
I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in...More
My usual comments about Courtyards is that they give you nothing extra except a USA Today. This hotel must have watched the show, TINY BATHROOM. I can't
remember a bathroom this small for the past 20-30 years.
As a Lifetime Gold Marriott Rewards member, this...More
1 Thank BCM1225
Response from Paula C, General Manager at Courtyard Rochester East/PenfieldResponded 3 August 2017
I am so sorry that our current design did not meet your expectations. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. We are about to undergo a renovation...More
Marriott Platinum for the last decade. Checked in to room 509 on July 10th, Checked out July 18th. Upon checking back into the same hotel on July 24th I pulled up my bill through email as I hadn't looked at the bill in the week...More
1 Thank Chugs78
Response from Paula C, General Manager at Courtyard Rochester East/PenfieldResponded 27 July 2017
In keeping with Marriot's focus on being an environmentally friendly company Marriott International has one of the most comprehensive smoke-free hotel policies in the industry. We charge the smoking fee when we have the distinct presence of a smoke smell as well as physical evidence....More