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Courtyard Rochester East/Penfield

137 reviews
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Traveller (7)
Room & Suite (10)
Overview
  • Excellent36%
  • Very good50%
  • Average9%
  • Poor2%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (137)Write a Review
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All reviewscourtyard marriotttypical courtyardfront deskbusiness tripan excellent place to stayson's weddingsmall refrigeratorpull out couchnice hotela king size bedstayed here for nightsclean roomexercise roomdefinitely stay here againone night staypour houserochester
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1 - 5 of 136 reviews
Reviewed 3 weeks ago

We stayed here in the week between Christmas and New Years for five nights. The cafe staff was extremely accommodating and friendly and the breakfast is good. Rooms are typical, nothing amazing; gym is nice, as is the pool (although our kids were disappointed that...More

Thank chinagirl
Reviewed 13 November 2017 via mobile

Stayed here for 2 nights. The hotel is clean and quiet. There are not many options in Rochester East, so I thought this was a great choice. Staff was very friendly and helpful. The cafe area was clean and well appointed.

Thank Brian C
Reviewed 12 September 2017 via mobile

Staff are very friendly and helpful. BUT this place is old and run down. They are doing major renovations so there is LOUD construction noise from 8am to 730pm. I didn't notice any warnings that the hotel is undergoing renovations when I made my reservation....More

Thank marinakaplan
Response from Paula C, General Manager at Courtyard Rochester East/PenfieldResponded 13 September 2017

I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in...More

Reviewed 1 August 2017

My usual comments about Courtyards is that they give you nothing extra except a USA Today. This hotel must have watched the show, TINY BATHROOM. I can't remember a bathroom this small for the past 20-30 years. As a Lifetime Gold Marriott Rewards member, this...More

1  Thank BCM1225
Response from Paula C, General Manager at Courtyard Rochester East/PenfieldResponded 3 August 2017

I am so sorry that our current design did not meet your expectations. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. We are about to undergo a renovation...More

Reviewed 25 July 2017

Marriott Platinum for the last decade. Checked in to room 509 on July 10th, Checked out July 18th. Upon checking back into the same hotel on July 24th I pulled up my bill through email as I hadn't looked at the bill in the week...More

1  Thank Chugs78
Response from Paula C, General Manager at Courtyard Rochester East/PenfieldResponded 27 July 2017

In keeping with Marriot's focus on being an environmentally friendly company Marriott International has one of the most comprehensive smoke-free hotel policies in the industry. We charge the smoking fee when we have the distinct presence of a smoke smell as well as physical evidence....More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Free Parking
Restaurant
Hotel Amenities
Business Centre with Internet Access
Free Parking
Meeting Rooms
Multilingual Staff
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Restaurant
Heated pool
Indoor pool
Details
Price range
US$114 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$114 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (7)
Room & Suite (10)
Questions & Answers
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Sharon J
17 December 2016|
AnswerShow all 3 answers
Response from Jessica B | Reviewed this property |
Yup! Just check with the front desk or call ahead.
0
Votes
Room Tips
"Avoid This Hotel- Rock Hard Beds and Incompetent Mangement"
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"Our room on the first floor at the end of a hallway on the back of the building was very quiet."
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"Many rooms have feature Windows which are lovely"
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"Be sure to bring food. Not a lot of options in the area."
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