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Hilton Garden Inn Rochester Downtown

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Traveller (41)
Room & Suite (40)
Storyboard
Ratings and reviews
Certificate of Excellence
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
“stone street”(7 reviews)
“parking garage”(24 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
3 Star Hotel
Featuring an impressive lobby, a central arboretum and an enclosed glass atrium from basement to ceiling, the beautiful Hilton Garden Inn Rochester Downtown hotel boasts a prime location in the heart of downtown Rochester, NY. We are just a short walk from the Rochester Riverside...
Offers from Hilton Garden Inn Rochester Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Location and contact
155 E Main St, Rochester, NY 14604-1605
Hotel website
4.1 miles to Greater Rochester International Airport
30 restaurants are within a 0.25 mile radius
View nearby attractions and restaurants
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Reviews (533)
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529 results
Traveller rating
350
124
37
7
11
Traveller type
Time of year
LanguageEnglish
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350
124
37
7
11
Show reviews that mention
All reviewsstone streetparking garageconvention centerfront deskdinosaur bbqgreat hotelblue cross arenastrong museumroom was clean and comfortablewalking distancewould definitely stay here againcomfortable staylobby areamini fridgebusiness tripeastman school of musicroom was large
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1 - 5 of 529 reviews
Reviewed yesterday

Great customer service. Very clean and well maintained hotel with shuttle service and gret dining options at reasonable pricing. Everyone was customer service oriented. I will definitely suggest paying the $10.95 for breakfast and getting the overside serving of mac and cheese... Homemade with 5...More

Review collected in partnership with Hilton Garden Inn
Thank adaniaflemming
Hotel's Favourite
Reviewed 24 May 2018

Was in town for a college graduation. Our family chose HGI downtown because we could easily drive to campus and also enjoy the many eateries of downtown. Great accommodation and the service and hospitality was terrific.More

Review collected in partnership with Hilton Garden Inn
Thank Ron L
Response from Emma O, Manager at Hilton Garden Inn Rochester DowntownResponded 5 June 2018

Hello Ron L, Thank you so much for taking the time to review our property. I am happy to hear that the staff went above and beyond to make this stay a memorable one! I will be sure to pass along your kind words to...More

Reviewed 2 days ago via mobile

Exceptional guest service!! Our family picked this hotel because it was in close proximity to the Strong museum, Which was the reason for our trip. We didn’t realize there was construction going on across the street and finding the Parking garage was difficult. After calling...More

Thank alimatice843
Response from Emma O, Manager at Hilton Garden Inn Rochester DowntownResponded yesterday

Hello Alimatice843, Thank you so much for taking the time to review our property. I am happy to hear that you enjoyed your stay with us I wil be sure to share your kind words with the staff, and we look forward to your next...More

Reviewed 3 days ago

Went for my sons soccer tournament, the room was ok.. but the suite was a double room basically so they sell a big empty room as a double suite, not cool! Basically a king bed in a small room and a sofa in another bid...More

Review collected in partnership with Hilton Garden Inn
Thank Robfragz
Response from HGIDOS, Director of Sales at Hilton Garden Inn Rochester DowntownResponded 2 days ago

Dear Robfragz, Thank you for your feedback. I see from your reservation that you were upgraded to our King Deluxe Suite from a standard room. The suite you were in is handicap accessible which is why the living room area, the bathroom and the second...More

Reviewed 1 week ago

Suggestion to find another cab company. I traveled with my daughter (3 years old) and my nephew (8 years old) we picked this hotel to take advantage of the shuttle to the Strong Museum, Frontier Field and the Seneca Park Zoo. When we arrived --...More

Thank 315Popcorn
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Wheelchair access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$169 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$169 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (41)
Room & Suite (40)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
ManalSQ
16 January 2018|
Answer
Response from Peter I | Reviewed this property |
That I cannot accurately answer as I was at a conference and had no time to entertain use of the pool. Sorry
0
Votes
wxjeff
30 December 2017|
AnswerShow all 3 answers
Response from Sincgars |
Yes yes yes I walked/ran to the YMCA every day. And had box seats at events in the main hall. I walked to all events (wearing a suit). I loved the area. So much history. Jeff
1
Vote
Kita_Marz
18 December 2017|
Answer
Response from HGIDOS | Property representative |
Hello Kita, Chef is finalizing the menu this afternoon. There will be a great variety of items on the menu including Prime Rib, Seafood, most likely a chicken dish, vegetarian options, many different side dishes, salads and... More
0
Votes
Room Tips
"Hard to say with the construction across the street."
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"206 faces a wall."
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"3rd floor odd numbers face the street even numbers face the atrium"
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"My best tip would be not to stay here."
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